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Soerens Ford - Service Center

Brookfield, WI

4.7
545 Reviews
Call Service Center (262) 781-9800

545 Reviews of Soerens Ford - Service Center

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August 26, 2024

Brought my truck in for a brake controller and harness installation. They couldn’t do the work. Boucher did it without question or problem More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Garfield
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Aug 28, 2024 -

Soerens Ford responded

I am so sorry to hear of your experience with our service department!

August 26, 2024

Excellent Service, They do fine quality work in a short Time! Would recommend to anybody More

by mike@brmetal.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
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Aug 28, 2024 -

Soerens Ford responded

Thank you so much for the wonderful five-star review! We are very happy to hear that you enjoyed your experience with us! We appreciate your business!

August 26, 2024

Really appreciate the valet service - pick up and drop off. Disappointed they did not wash the car like they do at all my previous car services. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Blankenheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Vossekuil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Garfield
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Aug 28, 2024 -

Soerens Ford responded

I am so sorry for your experience with us. Please see the GM, June next time you are in the area. We will put it through the was for you. :)

August 26, 2024

Audra was great! Such a huge help and very informative! I will definitely come back More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audra Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Soerens Ford responded

Thank you for the wonderful review! We certainly appreciate your business and are grateful you are pleased with your service.

August 26, 2024

Fast and efficient and on time under budget and friendly as promised too. Easy bottom More

by jhorning1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Blankenheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Soerens Ford responded

Thank you for the wonderful review! We certainly appreciate your business and are grateful you are pleased with your service.

August 25, 2024

There a great dealership just not really impressed with the service department. There was some serious miscommunication when it came to my vehicle and I was left unsatisfied with the answer I was given. Th More

by Washermanrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Blankenheim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Audra Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 23, 2024

My favorite part is the hot parts manager. He is always smiling, helpful, and pleasant. More

by debhalada
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Halada , Tyler Garfield
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Aug 29, 2024 -

Soerens Ford responded

That single handedly keeps our parts department open and running strong! Thanks for the smiles!

August 23, 2024

Great customer service. They did a great job fixing my suv and provided quality work. More

by TWill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Blankenheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Soerens Ford responded

Thank you for the wonderful review! We certainly appreciate your business and are grateful you are pleased with your service.

August 23, 2024

Parts manager is awesome. He is always so helpful and he is so hot. Wow! More

by debhalada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Vossekuil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Halada, Tyler Garfield
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Aug 29, 2024 -

Soerens Ford responded

Thank you for the wonderful review! We certainly appreciate your business and are grateful you are pleased with your service "and Parts Manager"

August 22, 2024

I sat in waiting room longer than needed but it was ok for me as I was working More

by cudes006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Blankenheim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Audra Hanson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Garfield
Report | Print
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