Smithville Ford - Service Center

Service took to long. ..1hour 20 minutes for oil change(the works)..also bought tires last fall at the dealership..so free rotation..final cot 85.00..way to much.. ..1hour 20 minutes for oil change(the works)..also bought tires last fall at the dealership..so free rotation..final cot 85.00..way to much.. More

They diagnosed the problem and went out of their way to fix it. Good customer service. fix it. Good customer service. More

Dave Walley did an excellent job! He handled a cost concern with professionalism and a great attitude overall. He handled a cost concern with professionalism and a great attitude overall. More

Great experience. Would recommend for service. Dave Walley always makes us feel like family. Thanks, Dave. Would recommend for service. Dave Walley always makes us feel like family. Thanks, Dave. More

Great service center, they always explain things throughly. Great place to buy a vehicle. 5 stars!! throughly. Great place to buy a vehicle. 5 stars!! More

They took a part out of my car and lost the screws. Not coming back Not coming back More

Great service and the people there are great! Got me in right away. Will definitely come back Got me in right away. Will definitely come back More

Service department beware! Took my truck in to replace shackle bushings. They said they could not repair but found other bushings bad and charged $89 diagnostic fee. I was going to have them repair for a shackle bushings. They said they could not repair but found other bushings bad and charged $89 diagnostic fee. I was going to have them repair for a total of $600 until I was charged the diagnostic fee. More

Poor customer service. Had an appointment Tues. evening 7/25/2017 to leave my 4 week old car to have back door repaired Wed .morning at their request. Took off early to get Had an appointment Tues. evening 7/25/2017 to leave my 4 week old car to have back door repaired Wed .morning at their request. Took off early to get there by 6:00 pm. The gentleman at the service dept. said I would have a curtesy car there since it had to be left over night. When making the appointment we were assured there would be a car waiting. It was not. All that was said was I had to reschedule. No apology. I can only give this dept a-0 rating in service. I can't say enough about Glen Muir who sold us the car. He was excellent. More