Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Smithville Ford - Service Center
Smithville, MO
61 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
61 Reviews of Smithville Ford - Service Center
Sort by
July 25, 2017
Poor customer service. Had an appointment Tues. evening 7/25/2017 to leave my 4 week old car to have back door repaired Wed .morning at their request. Took off early to get Had an appointment Tues. evening 7/25/2017 to leave my 4 week old car to have back door repaired Wed .morning at their request. Took off early to get there by 6:00 pm. The gentleman at the service dept. said I would have a curtesy car there since it had to be left over night. When making the appointment we were assured there would be a car waiting. It was not. All that was said was I had to reschedule. No apology. I can only give this dept a-0 rating in service. I can't say enough about Glen Muir who sold us the car. He was excellent. More
by Shirley
Employees Worked With
Didn't give me a name. He was the one working on 7/25/10 @ 5:30 pm
