Smithville Ford - Service Center

Overall, a good experience. The total time there due to understaffing and/or process issues could have been less. The total time there due to understaffing and/or process issues could have been less. More

Prompt, explains thoroughly. Waiting room is nice. Could use some beer and snacks. Word limit isn’t needed Waiting room is nice. Could use some beer and snacks. Word limit isn’t needed More

I was able to get my F150 serviced, oil & filters changed, tires rotated ... all without an appointment... completed in about an hour!! changed, tires rotated ... all without an appointment... completed in about an hour!! More

This was a great service experience. Ryan was helpful and the service department was quick, efficient and very helpful! Ryan was helpful and the service department was quick, efficient and very helpful! More

Great Experience! Always on time and personable service. Preferred location for many years. Thank you Always on time and personable service. Preferred location for many years. Thank you More

Smithville Ford is a great place to buy a used car there is a great selection and the prices are great is a great selection and the prices are great More

I was there for two and a half hours for an change and tire rotation tire rotation More

Service Department is horrible. They don’t contact you about anything to do with your vehicle and just hold onto it for days longer than originally agreed upon for very basic repair They don’t contact you about anything to do with your vehicle and just hold onto it for days longer than originally agreed upon for very basic repairs. Whoever the manager in that department is should be fired immediately. Then to top it off when you call to ask questions they have some nasty attitude about their screw ups. NEVER and I repeat NEVER do business with these jokes. I thought it was bad before the owner change but they’ve found multiple ways to make it worse. Don’t waste your time just go to a bigger dealership that might actually know what they are doing or that holds their employees accountable. More

Good service and good people that care about doing the job correctly. I would recommend Smithville Ford job correctly. I would recommend Smithville Ford More

Very poor communication about the work needed to be done on my car. The recall wasn’t done because they wanted me to pay an additional $800 to fix something else. They decided on their own to not do the rec on my car. The recall wasn’t done because they wanted me to pay an additional $800 to fix something else. They decided on their own to not do the recall but also didn’t tell me until I called at almost 4pm wondering when my car was going to be done. The prices have spiked outrageously since I was there last and the customer service hasn’t improved. This place is a rip off. More