Smithville Ford - Service Center

Smithville Ford is a great place to buy a used car there is a great selection and the prices are great is a great selection and the prices are great More

Service Department is horrible. They don’t contact you about anything to do with your vehicle and just hold onto it for days longer than originally agreed upon for very basic repair They don’t contact you about anything to do with your vehicle and just hold onto it for days longer than originally agreed upon for very basic repairs. Whoever the manager in that department is should be fired immediately. Then to top it off when you call to ask questions they have some nasty attitude about their screw ups. NEVER and I repeat NEVER do business with these jokes. I thought it was bad before the owner change but they’ve found multiple ways to make it worse. Don’t waste your time just go to a bigger dealership that might actually know what they are doing or that holds their employees accountable. More

Good service and good people that care about doing the job correctly. I would recommend Smithville Ford job correctly. I would recommend Smithville Ford More

Very poor communication about the work needed to be done on my car. The recall wasn’t done because they wanted me to pay an additional $800 to fix something else. They decided on their own to not do the rec on my car. The recall wasn’t done because they wanted me to pay an additional $800 to fix something else. They decided on their own to not do the recall but also didn’t tell me until I called at almost 4pm wondering when my car was going to be done. The prices have spiked outrageously since I was there last and the customer service hasn’t improved. This place is a rip off. More

Easy to set up service, work completed on time, car clean. Good service. Thank you. clean. Good service. Thank you. More

Service took to long. ..1hour 20 minutes for oil change(the works)..also bought tires last fall at the dealership..so free rotation..final cot 85.00..way to much.. ..1hour 20 minutes for oil change(the works)..also bought tires last fall at the dealership..so free rotation..final cot 85.00..way to much.. More

They diagnosed the problem and went out of their way to fix it. Good customer service. fix it. Good customer service. More

Dave Walley did an excellent job! He handled a cost concern with professionalism and a great attitude overall. He handled a cost concern with professionalism and a great attitude overall. More

Great experience. Would recommend for service. Dave Walley always makes us feel like family. Thanks, Dave. Would recommend for service. Dave Walley always makes us feel like family. Thanks, Dave. More

Great service center, they always explain things throughly. Great place to buy a vehicle. 5 stars!! throughly. Great place to buy a vehicle. 5 stars!! More