Smithville Ford - Service Center

Scheduling and communication is lack luster. Waited on parts for over 3 months now to get my car fixed. Waited on parts for over 3 months now to get my car fixed. More

On Oct 2nd I had an appointment for 9:00 am got there at 8:30. For an oil change and tire rotation. Three and a half hours later I was finally leaving. Seems a little long. Especially since a lady came in a 8:30. For an oil change and tire rotation. Three and a half hours later I was finally leaving. Seems a little long. Especially since a lady came in a hour after me and was on the phone . I heard her say she was there for an oil change and left a hour before me. Kinda blows holes in the theory they are running behind. Again I had a appointment.. time is money More

Ryan hasn't been trained. The communication between him and the shop is horrible. He is in a position to not succeed. The manager admitted it's horrible but tried to turn it b The communication between him and the shop is horrible. He is in a position to not succeed. The manager admitted it's horrible but tried to turn it back on me. An oil change and check on my wiring took 2 days. Then another day to get the wiring fixed. More

The dealership I love has gone because you are a conglomerate no feeling dealership i can’t remember if I brought 12 to 14 cars from Dave. I will never be back conglomerate no feeling dealership i can’t remember if I brought 12 to 14 cars from Dave. I will never be back More

The final price of my repair was much higher than the quote I given! Did not explain the extra $100.00 quote I given! Did not explain the extra $100.00 More

Smithville Ford will not disapoint, great service and great employees. They have always treated me so well and my truck too ....:) great employees. They have always treated me so well and my truck too ....:) More

My car was there 4 days longer than they said and they never fixed the problem. never fixed the problem. More

Smithville Ford is always great to deal with Dave wally and Dave Gilstrap always go above and beyond to make things as easy as possible. and Dave Gilstrap always go above and beyond to make things as easy as possible. More

Car had less than 5000 miles you charged me 329. 00 to repair the car, just not right 00 to repair the car, just not right More

Had a small service hiccup on Friday but was resolved on Monday!! Great job! Keep up the good work! Monday!! Great job! Keep up the good work! More