Smithville Ford

Service department beware! Took my truck in to replace shackle bushings. They said they could not repair but found other bushings bad and charged $89 diagnostic fee. I was going to have them repair for a shackle bushings. They said they could not repair but found other bushings bad and charged $89 diagnostic fee. I was going to have them repair for a total of $600 until I was charged the diagnostic fee. More

A wonderful experience I bought our Mustang off Autotrader and had to drive 8 hours to pick it up. Hope at Dave Littleton Ford made it one of the easiest transactions I've e I bought our Mustang off Autotrader and had to drive 8 hours to pick it up. Hope at Dave Littleton Ford made it one of the easiest transactions I've ever made. She was upfront about any issues the car had, gave me the entire history of the vehicle and was prepared when I arrived. She was also there to explain how various things worked and help transfer my Sirius Radio contract. When they discovered a minor issue during inspection, she immediately called me, explained what it was, how it was fixed and even told me that if there was any issues in the future they would pay my local Ford dealer to address it. I got the car I wanted and worked with some great folks doing it. More

Chris helped us choose the right car! Chris Brady was very helpful filling in when our salesperson, Hope Hallowell, was unable to meet with us at the beginning of our car search. He showed Chris Brady was very helpful filling in when our salesperson, Hope Hallowell, was unable to meet with us at the beginning of our car search. He showed us a variety of cars which Hope had chosen for us to consider. His experience and information helped us get to the one we decided upon. Although it was late in the evening, he began the paperwork so we could come back the next day to complete the transaction with Hope. I highly recommend Chris Brady to anyone who is looking for a car. He made it very easy without any pressure. More

Hope is awesome! This is our 3rd car bought from Hope. She is always great. No haggling smooth deals, We have sent other members of our family too. This is our 3rd car bought from Hope. She is always great. No haggling smooth deals, We have sent other members of our family too. More

Great!!! Hope is the best. She made the whole process easy and painless. She worked hard to get me exactly what I needed and wanted. Everyone I met was very Hope is the best. She made the whole process easy and painless. She worked hard to get me exactly what I needed and wanted. Everyone I met was very professional and made things as easy as possible. I would recommend this dealership to anyone. Great experience all together!!! More

Poor customer service. Had an appointment Tues. evening 7/25/2017 to leave my 4 week old car to have back door repaired Wed .morning at their request. Took off early to get Had an appointment Tues. evening 7/25/2017 to leave my 4 week old car to have back door repaired Wed .morning at their request. Took off early to get there by 6:00 pm. The gentleman at the service dept. said I would have a curtesy car there since it had to be left over night. When making the appointment we were assured there would be a car waiting. It was not. All that was said was I had to reschedule. No apology. I can only give this dept a-0 rating in service. I can't say enough about Glen Muir who sold us the car. He was excellent. More

Best Service I was in an accident last week and my vehicle was totaled. I came in to see Hope. She was absolutely amazing! I was able to get the car, payments, and I was in an accident last week and my vehicle was totaled. I came in to see Hope. She was absolutely amazing! I was able to get the car, payments, and excellent service I wanted. I am extremely happy with my new car! Hope takes the time to truly listen to you and works her magic to make you happy! More

Good used car purchase experience I appreciate that their prices are what you are going to pay. It's nice not to have to dig to find out there is another $150 to $400 "document fee" o I appreciate that their prices are what you are going to pay. It's nice not to have to dig to find out there is another $150 to $400 "document fee" on top of the listed price. So when comparing deals make sure you are comparing out the door pricing as most other dealers I dealt with had some time of add on fee. Mickey was very helpful in going over all the controls with my wife, which I didn't expect for a used car purchase. More

Sales person hope was very rude, we came from out of town 2 hours before closing and she acted like she was very put off. The finance manager, or owner i'm unsure because he never really in troduced himself 2 hours before closing and she acted like she was very put off. The finance manager, or owner i'm unsure because he never really in troduced himself, was very unprofessional- greated us with baseball cap on and chewing on cigar, stains on his shirt. Nice enough guy though but very unprofessional. We went to test drive a truck and they sent us out with 7 miles to empty on the truck even though they directed us to take about a 15 mile trip on the interstate and back roads. Luckily I saw the low fuel light and then managed to toggle through the display to find the miles to empty in time to make it back to the dealer with 2 miles to empty. They gassed it up so we could actually drive it and i told them i would like them to appraise our two cars for trade in while we were test driving and left the keys. They were not appraised when we returned. Loved the truck so while they appraised our cars we waited. They came back with appraisal about a combined $5000 below what 4 other dealers have appraised at. The 4 other dealers were all within $200 of each other. They quoted me the rebates wrong over the phone and when I was questioning what they were telling me they were visibly angry at me. When we started to negotiate the truck I asked what wiggle room they had on the truck and they said the advertised sticker. I kind of joked well I can get that back where im from, the sales person answered they why did you come. With that I simply said thank you and walked out. On my way out i did inform them that there many reasons why that new 2012 ford truck had been on there lot for over 6 months and that there customer service was one. She got angry at me again and said there was no way it was on the lot that long. I replied false as it was july and the photos on the internet of the acutal truck had snow on the ground and I had not snowed in kansas City since December about 8 months ago. Very poor experience I higly recommend going elsewhere no matter how cheap they advertise on autotrader. There is a reason they can't move cars. More