Smithville Ford

I am giving a 4-star rating as my first experience with them was not great. Had an appointment to have recalls fixed, I was told they had the parts, and it would be a two hour wait. I had to wait as they h them was not great. Had an appointment to have recalls fixed, I was told they had the parts, and it would be a two hour wait. I had to wait as they had no loaners, and I was fine with that. When I arrived, they said my car would be done tomorrow and I said that will not work so just save the software update until they have a loaner. I was there 15 minutes, and they came and said my car was done, I said already and they told me my appt was to take pictures and then order the parts which they had told me they had them there. They did make it right which I am thankful for. They brought the loaner car to my house picked up my vehicle. And when it was done, they brought my car back and took the loaner back. So that being said I will use them again and everyone there is so friendly. More

Staff was knowledgeable and friendly and helpful. Yada yada. I was done at 7 words Yada yada. I was done at 7 words More

Everyone was very responsive and helpful. The service department met all of my needs. Thank you! The service department met all of my needs. Thank you! More

First time using the pick up and delivery. Worked really well and was grateful not to sit in the dealership for hours. Thanks! Worked really well and was grateful not to sit in the dealership for hours. Thanks! More

Had battery replaced on Monday Dec 15th, on Tues Dec 16th Vehicle died at intersection and had to be taken to a different closer dealership to have ground wire tighten down. Shoddy work, which stranded my wi Vehicle died at intersection and had to be taken to a different closer dealership to have ground wire tighten down. Shoddy work, which stranded my wife and mother-in-law. Paid what I consider a lot of money for a battery and installation then had to pay different Ford Dealership to finish the work with additional costs incurred. More

The service was fine, but someone drug their feet across the rubber, paint and protective plate getting in and out of my driver's side door. Luckily it wiped off fairly well. The car is in perfect condition the rubber, paint and protective plate getting in and out of my driver's side door. Luckily it wiped off fairly well. The car is in perfect condition and was clean when I brought it in. That is the way I expect to pick it in. On marking who I worked with and rating them, I have no idea who I dealt with. More

Massively disappointed in the options for financing, it would have been better for me to do it myself than to keep it in house for them. The best rate they could get me was a percent higher than others li would have been better for me to do it myself than to keep it in house for them. The best rate they could get me was a percent higher than others like Meritrust had to offer because they didn't work with them... The vehicle was what I wanted and a good solid price for what it was, that's really the only reason I stayed with it. I was asked to sign paperwork before I'd even discussed the purchase price, terms, or interest rate, which seemed extremely backwards. I was told I'd get a copy of the car fax and needed to sign it, which I never did? This was just at the dealership. I live a ways away so I just figured I'd take the vehicle with the ford warranty that was on it and go to a local place to file any warranty work. Just over a week after getting the truck I needed warranty work done to it. I emailed the dealership and got a call from them shortly after. TBH I'm not sure what happened but the warranty was not yet filed? It can take a while waiting on a title or something? But there was a rush put on it so it would get here faster than the 1-2 weeks it usually takes? It was very hard to keep track and confusing on what was going on with it. After this and me expressing my dissatisfaction with the answer of deal with it for the next few days until we get paperwork figured out I was messaged that they'd ran a diag on my vehicle without me knowing to try and assess the situation of it. To me that felt like crossing the line, I would of appreciated a simple hey, we're going to look at a few things remotely to try and help figure out the situation. They did attempt to rectify the situation by putting me in a loaner and picking my vehicle up even though I was over an hour away, which I do appreciate, but by that point any chance of rectifying the relationship was wrecked. The did bring out the truck and deliver it to me after the repair was done just over a week later, again something I'm grateful for them doing. TLDR: It felt like an error was made somewhere in filing paperwork and I got the run around until I pulled an I'm going to the manager then something got done but not how or what I would have done as I felt accessing vehicle information without notifying the customer first is crossing the line of integrity. More

They made service super easy with pick up and drop off! ! Definitely will be using them for future service!! Very easy to work with, great customer service! ! Definitely will be using them for future service!! Very easy to work with, great customer service! More

Great service and communication. Knowledgeable about vehicle service and maintenance and what needs to be done. Knowledgeable about vehicle service and maintenance and what needs to be done. More

It was quick and easy. They got me in a car within a timely manner. I am very happy with my purchase. They got me in a car within a timely manner. I am very happy with my purchase. More