Smithtown Volkswagen - Service Center

The experience is very pleasant thank you for everything and continue to be growing business and continue to be growing business More

Had a great experience at Smithtown Volkswagen. I used their service department. I was given my own rep who listened carefully to my car issues , took notes and explained the process. I was conta I used their service department. I was given my own rep who listened carefully to my car issues , took notes and explained the process. I was contacted within a few hours about what was wrong with my car. My rep was very attentive to my needs. He did everything he could to help and I really appreciate their efforts. Great Job to your entire Staff. Highly Recommended! More

Polite courteous service reps. Kept me informed about progress. Nicholas was very helpful and a smile on his face. Thank you Kept me informed about progress. Nicholas was very helpful and a smile on his face. Thank you More

Everyone was very helpful,, work was done on time without any issues. They even provided a ride home in the morning. Thanks any issues. They even provided a ride home in the morning. Thanks More

Volkswagen accommodated me with a last minute appointment because my rear left tire had a bulge and I needed it replaced so I could drive long distance. Tory and the Service staff were very helpful, underst because my rear left tire had a bulge and I needed it replaced so I could drive long distance. Tory and the Service staff were very helpful, understood my safety concerns and remained in contact with me to explain the quote, costs and completed the services in less than 2 hours. THANK YOU!!! More

unprofessional, rude, racist and useless. Went to get my warranted engine fixed and its been there for a WHOLE CALENDAR YEAR!!!! She has been unable to answers my questions or direct me to th Went to get my warranted engine fixed and its been there for a WHOLE CALENDAR YEAR!!!! She has been unable to answers my questions or direct me to the right department or personnel. VW of Smithtown doesn't even deserve a one star rating. Danielle Dipietro and James Coughlin are both useless. Oct. 2022. They need to replace the engine, but now they claim that it won't pass inspection and want me to pay them $2500 More

Very good and prompt service with clean waiting rooms and attentive staff for your help if needed. attentive staff for your help if needed. More

Got a warning light on my EOS (which they took a look at previously but it popped up again). They explained it could be an entirely different prolem. I understood but asked the manager Peter to please pay previously but it popped up again). They explained it could be an entirely different prolem. I understood but asked the manager Peter to please pay special attention to my repair as the last time I brought it in for service they left oil on my motor which left the car smoking in the garage from burning oil. He assured me he would. That was a Saturday. He said they would look at it on Monday since it was late Saturday (closed Sunday). No problem. They called me on Monday to say they would need the car for a day or two for an expensive transmission repair and that they needed a part. I told them to keep me posted when they got the part and when the car was ready. They never called me to give me any info. I had to call them on Wednesday to find out the part wasn't there and I would not get the car back until Friday or Saturday. They admitted to making a mistake on timing. I had to call Friday and my contact nor the manager were available. I asked if Peter could call me back the next day. No call. I called back on Saturday and was told the mechanic had an emergency and nobody else was available so it would not be ready until Monday or Tuesday! I asked if they could provide a loaner but they said they would not know until Monday. I asked that the manager call me on Monday with info on getting a loaner, no call. I picked up the car on Wdnesday and received a text letting me know I would be getting an email to provide feedback. Never got the email. I replied to the text asking them to send the email, Peter said he would look into it. Had to text back to inquire and he replied he could not control it because it was sent directly from VW (?). I got a call a week later from VW randomly asking to update my info. I gave them my email address and asked them to send the feedback request. They said, no problem now that they had my email address. Never got it. So they were totally wrong about timing, have done sloppy work in the past and are not concerned about a customer who had a bad experience. Additionally, they don't want to hear about it even after the fact. I ALWAYS took to this dealership because I expected good and knowledgable service and was willing to pay extra. If you are getting questionable service no need to go to the dealership. Everyone was professional so I give 2 stars but will never go back to this place. More

Had service done two times at your facility and both times where a great experience times where a great experience More

Great service under an hour. Gave me a coupon for a free car wash. Keep it up! Gave me a coupon for a free car wash. Keep it up! More