Smithtown Volkswagen - Service Center

Took a few visits to fix the leak but finally repaired It would be better if you had loaner cars It would be better if you had loaner cars More

They where very professional and friendly explained very thing . They there very personal I will return thing . They there very personal I will return More

Took much longer that what was mentioned initially and the car wasn’t even washed. the car wasn’t even washed. More

Great and speedy service as well as a responsive service team. Easy to schedule services online. team. Easy to schedule services online. More

Have nothing to say, there is a whole new staff there now and our favorite mechanic, Evan, no longer works there. now and our favorite mechanic, Evan, no longer works there. More

Nick helped me out and was extremely helpful and made my experience quick and painless! I needed a new key fob made and programmed. I made my appointment and dropped my car off and a few hours later it was experience quick and painless! I needed a new key fob made and programmed. I made my appointment and dropped my car off and a few hours later it was done and ready to be picked up. Would definitely recommend and I will return for future services. More

It SUCKED. 4 1/2 hours for an oil change and inspection.No explanations.Arrogent!!He seems to forget who the customer is. I will never use Smithtown VW again for 4 1/2 hours for an oil change and inspection.No explanations.Arrogent!!He seems to forget who the customer is. I will never use Smithtown VW again for service.I will make sure i tell all my friends about my experience.My lease is expiring shortly and I will use another VW dealer for a new VW.I have never been treated so badly by a dealers service dept. More

Excellent, efficient, and timely service for my ID4. I would highly recommend this service center! Their concierge shuttle service is a plus. I would highly recommend this service center! Their concierge shuttle service is a plus. More

Great overall service. All employees were very helpful, responsive, and easy to reach. Only complaint is that the communication regarding the current state of a repair/appo All employees were very helpful, responsive, and easy to reach. Only complaint is that the communication regarding the current state of a repair/appointment/diagnosis can be improved. As a result, I found myself asking for updates more often than I wanted to. More