Smithtown Volkswagen - Service Center

I was extremely pleased with the accommodations while I waited for my car to be serviced. All of my questions and concerns were answered promptly and professionally. waited for my car to be serviced. All of my questions and concerns were answered promptly and professionally. More

Great service from staff didnt wait long and fixed the problem informed me of everything that was done problem informed me of everything that was done More

Horrible customer service most of the time. They do not want to help the customers with their inquiries. They do not want to help the customers with their inquiries. More

We have had four cars with this dealership over the years and sales and services are always outstanding. and sales and services are always outstanding. More

Went to have battery replaced in key and next day key still doesn’t work?? Need to return which is an inconvenience. still doesn’t work?? Need to return which is an inconvenience. More

The team at the dealership was truly helpful in getting my service appointment scheduled and completed. Perfect experience. Thank you! my service appointment scheduled and completed. Perfect experience. Thank you! More

I had the worst experience with the service department. Took my car in 3 times and the issue was still not corrected. I will not be back to have my car serviced at Smithtown ever again. It is unfortunate b Took my car in 3 times and the issue was still not corrected. I will not be back to have my car serviced at Smithtown ever again. It is unfortunate because the sales team is great. Ever since the new service department was hired it is a totally different experience. They had no customer service skills at all. I am completely disappointed. More

Awful experience with your service department. Enough to make my next car not a Volkswagen. I’ve been a customer there since 2003. I made an appointment to bring my car in to check the brakes. By Enough to make my next car not a Volkswagen. I’ve been a customer there since 2003. I made an appointment to bring my car in to check the brakes. By end of day, no one had contacted me. Called the following morning, my car still hadn’t been looked at! What’s the point of scheduling an appointment? Service manager never got on the phone. By the way, same thing happened last time I had to bring my car in. It sat for 5 days before it was even looked at. This is a 2021 Jetta. One more thing to note. I have 23,000 miles on this car. When I brought it in for the 20,000 mile check-up, no mention was made about my brakes. 3,000 miles later I was down to the rotor. You tell me, did they do a thorough job at the 23,000 mile check-up? I think not. I will not be using VW service anymore. More

Got me in and out on a Friday afternoon for a routine service and a recall with no hassle. service and a recall with no hassle. More

Service staff was very helpful and kept me updated. Thank you very much and appreciate the help. Thank you very much and appreciate the help. More