Smithtown Volkswagen - Service Center

Service department was great. Very pleasant, knowledgeable, eager to provide service. However, the waiting area is dated, old, ripped furniture, coffee machines non-functioning - Very pleasant, knowledgeable, eager to provide service. However, the waiting area is dated, old, ripped furniture, coffee machines non-functioning - needs a major re-do. That area needs attention. More

Great service as always, very smooth process from start to finish. Always enjoy doing business with this dealership. to finish. Always enjoy doing business with this dealership. More

Nicholas was great! Was helpful and easily explained the process. Nicholas did an excellent job ! Was helpful and easily explained the process. Nicholas did an excellent job ! More

Insanely slow, awful communication. I knew I was going to have a bad day when it took 20 minutes for someone to even take my key. Furthermore, I think they sold me a defective tire on t I knew I was going to have a bad day when it took 20 minutes for someone to even take my key. Furthermore, I think they sold me a defective tire on top of it, so now I have to go back and deal with them again. More

My service writer Nicholas was once again wonderful to deal with . He listened to my concerns and addressed and had my issue resolved within a matter of just a few hrs . deal with . He listened to my concerns and addressed and had my issue resolved within a matter of just a few hrs . More

Noah at the service dept helped me, he was very knowledgeable and polite as well as friendly. Overall, a very positive experience. He explained the breakdown of cost well and made sure everything w knowledgeable and polite as well as friendly. Overall, a very positive experience. He explained the breakdown of cost well and made sure everything was clear. Very pleasant to speak with. More

Malaika Dalagan (service advisor) was excellent. She was professional, friendly and informative. She is a great asset to the dealership. The technicians did a great job as always. All my questions w She was professional, friendly and informative. She is a great asset to the dealership. The technicians did a great job as always. All my questions were answered. More

Everything was done that I asked and it was done very fast. Service Dept extremely courteous. Noah was my service representative fast. Service Dept extremely courteous. Noah was my service representative More

Very professional customer service. Free Wi-Fi and coffee was a bonus. It was a great experience! Free Wi-Fi and coffee was a bonus. It was a great experience! More

Great mechanic. Very professional. Unfortunately I cannot remember his name. Took me out for a test drive too. Very professional. Unfortunately I cannot remember his name. Took me out for a test drive too. More