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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,336 Reviews
Call Service Center (631) 724-6600

1,336 Reviews of Smithtown Volkswagen - Service Center

Sort by
March 03, 2024

Excellent service and customer service answered all my questions and concerns. Very helpful . would go back again More

by TBURKE19
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Smithtown Volkswagen responded

Thank you for your kind words! We're thrilled to hear that you received excellent service and customer care during your visit. We're glad we could address all your questions and concerns and provide helpful assistance. Your satisfaction is our priority, and we look forward to welcoming you back again in the future!

March 03, 2024

1st the positive: service advisor, Nick Weiner, is a keeper, and you should keep him happy and employed at your dealer Now the real feedback: 1- cannot call the service dept directly any longer, and I More

by markskur1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal D'Amico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DiMaria
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Mar 04, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your feedback, Mark. We appreciate your positive remarks about our service advisor, Nick Weiner. Regarding your concerns, we've taken note of the issues you experienced with accessing our service department via phone, and we will assess our phone system to ensure better responsiveness in the future. As for the surcharge for credit card payments, we understand your frustration and will review our pricing policies accordingly. Your feedback on the waiting area and your decision regarding future purchases from Smithtown VW has been duly noted. We are committed to addressing these concerns and continuously improving our services. If you have any further questions or feedback, please feel free to reach out to us.

March 01, 2024

Nick Weiner is honest and trustworthy amazing is why I go there for service. Nick Weiner should run this dealership! More

by SHERRY3505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with Nick Weiner! We're delighted to hear that he has consistently provided you with honest and trustworthy service. Your trust in Nick and our dealership means a lot to us, and we're grateful for your continued loyalty! If you have any further comments or need assistance in the future, please don't hesitate to reach out. We're here to ensure you continue to receive exceptional service.

February 29, 2024

Noah was really great and did everything to help me have a good experience. He was so nice and super helpful. More

by MODONNELL85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your positive feedback about Noah! We're thrilled to hear that he provided you with such a great experience and went above and beyond to assist you. Noah's dedication to providing excellent service is truly appreciated, and we're glad that his helpfulness and kindness made a difference for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back and providing you with more exceptional service!

February 28, 2024

The staff was super nice and professional! The technician was extremely helpful. I am very content. More

by AMBIGGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Shifrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DiMaria, Stephanie Lopez
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Feb 28, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff provided you with excellent service and that our technician was able to assist you effectively. Your satisfaction is our priority, and we're glad to have met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again.

February 28, 2024

Noah and the dealer are great. I hate these surveys though. I wish you all would stop with the surveys. More

by KARYNV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear that Noah and our dealership provided you with great service! We understand your frustration with surveys and appreciate your feedback. Your satisfaction is important to us, and we'll take your comment into consideration. Thank you for choosing us, and we hope to continue exceeding your expectations.

February 26, 2024

Noah and his team were very kind, polite, and helpful. I had a positive experience. More

by nicu337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We appreciate your kind words and we look forward to seeing you again soon!

February 22, 2024

I was handled with utmost care and professionalism. Noah was extremely attentive, respectful, and kind., More

by PATRICIAMUSIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review, Patricia! We look forward to seeing you again soon!

February 20, 2024

My Service Manager was wonderful. She went above and beyond to ensure everything was done in a timely manner. More

by Lub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
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Feb 21, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback! We're thrilled to hear that your Service Manager provided exceptional support and went above and beyond to ensure your needs were met promptly. Providing excellent service is at the core of what we do, and we appreciate your recognition of our efforts. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again soon!

February 18, 2024

Couldn't ask for a more seamless process, I have been bringing my car to this service department for years because of their fantastic atmosphere but was the 1st time I leased a car from this dealership ( More

by mkennedy31114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal D'Amico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your experience with us! We're delighted to hear that you found the leasing process seamless and enjoyable. It's wonderful to know that our service department has consistently provided you with a fantastic atmosphere over the years, and we're thrilled that we could extend that same level of satisfaction to your leasing experience. We truly value your loyalty as a repeat customer, and we're honored to have earned your trust over the years. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing us for your automotive needs!

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