Smithtown Volkswagen - Service Center

Kindness Counts! Every step I took, navigating my way the first time into VW SMITHTOWN’S service center, I was met with kindness. Thank you so much! Every step I took, navigating my way the first time into VW SMITHTOWN’S service center, I was met with kindness. Thank you so much! More

Pleasant experience Everything is smooth. All questions answered. Nice waiting area. Polite and friendly. Replaced flat tire and had recall services. Will come again, Everything is smooth. All questions answered. Nice waiting area. Polite and friendly. Replaced flat tire and had recall services. Will come again, and recommend to friends. More

Oil change and fluid topoffs Tom in Service was excellent. He got me right in even though l had no appointment. Everything was quick and easy. I would recommend their service depa Tom in Service was excellent. He got me right in even though l had no appointment. Everything was quick and easy. I would recommend their service department. More

Service Once again, smithtown VW service department did an outstanding job. Tom, danielle and the mechanics that worked on my 2018 Tiguan provided excellent Once again, smithtown VW service department did an outstanding job. Tom, danielle and the mechanics that worked on my 2018 Tiguan provided excellent customer service, and went above and beyond. For example: I went in for an oil change, Tom informed me that the part for the sunroof recall was in. I was excited!unfortunately, I have limited availability due to the fact that I'm a medical professional and a majority of my time is dedicated to the hospital that I work for. So scheduling an additional service appointment would've been difficult, but Tom and Danielle knew that and asked the two mechanics to work on my car together at the same time. I left that day with more than an oil change and I sincerely appreciate the hard work. Thank you guys!! Alaina S. More

Awesome service It was a great experience, took my Atlas in and they took care of it, oil, fluids and software updates. All while I was waiting at the lounge drinking It was a great experience, took my Atlas in and they took care of it, oil, fluids and software updates. All while I was waiting at the lounge drinking hot tea. All was done in a timely manner. More

Untrustworthy Service Department 2015 Passat wont start. Mechanic states 7 codes 3 related to timing chain. Sales manager suggests car not worth repairing, buy another. Upon meeting w 2015 Passat wont start. Mechanic states 7 codes 3 related to timing chain. Sales manager suggests car not worth repairing, buy another. Upon meeting with sales and service, no one would provide the codes based on the diagnostic tests. I was not afforded the opportunity to make an educated decision to repair the car or just roll into another buy or lease. After insisting on the results of the diagnostics, it was determined they never diagnosed the vehicle after having vehicle for 6 days. Tom Baldassare (GM) insisted car was not worth repairing and Michael DiMaria, became belligerent when pressed for the diagnostic results. The owner happened to be in the office this day and was not sure if Tom Baldassare had oversight in regards to sales, service, or both. He encouraged the handing off of the customer to employees who could not commit to customer service. Tom Baldassare states he was too busy to mitigate complaint, Tom in service provided me 8 minutes to detail issue as they had to leave and Mike DiMaria was confused after an hour of trying to figure out his role. Had car returned home and another dealership better capable of providing service and repair was contacted. More

routine oil change great experience as usual, the team is friendly and make each transaction personal and add value to the visit, from the moment I pull in to the moment great experience as usual, the team is friendly and make each transaction personal and add value to the visit, from the moment I pull in to the moment I leave the service department. More

Very professional an efficient. The staff was very professional and the service was exceptional. I would highly recommend this to all my friends. Tom in service was very helpful an The staff was very professional and the service was exceptional. I would highly recommend this to all my friends. Tom in service was very helpful and informative. More

Great Customer Service. The waiting room was comfortable and convenient in addition to having a smooth, efficient oil change and multi-point inspection. Definitely recommend The waiting room was comfortable and convenient in addition to having a smooth, efficient oil change and multi-point inspection. Definitely recommend for anybody owning a new and used Volkswagen! More

Great experiance! I had a great experiance at Smithtown VW. They were extremely helpful and fixed my car very quickly. I am quiet satisfied with the work they do. I had a great experiance at Smithtown VW. They were extremely helpful and fixed my car very quickly. I am quiet satisfied with the work they do. More