Smithtown Volkswagen - Service Center

Complete sunroof replacement Brought vehicle in with mold oder and stained headliner. Car was analyzed and it was determined that sunroof frame was cracked causing the leak. The e Brought vehicle in with mold oder and stained headliner. Car was analyzed and it was determined that sunroof frame was cracked causing the leak. The entire interior was gone over and replaced due to water intrusion and mold. Entire headliner, dashboard padding , carpeting, sunroof controls , and sunshade. Nothing was left to chance. The repairs took several weeks because of the complexity and sourcing of parts. We were provided a loaner and kept apprised of the progress. Car was returned to us in excellent condition. I would highly recommend this service department. More

Tom Wilde is the best. Excellent! Fabulous! Tom is the BEST there ever was! I love going to Smithtown VW to see Tom. I know my car is in the right hands and he explains ever Excellent! Fabulous! Tom is the BEST there ever was! I love going to Smithtown VW to see Tom. I know my car is in the right hands and he explains everything thoroughly each time I visit. More

Excellent Customer Service As always, the service department goes above and beyond in making sure our needs are met. Have never been disappointed. We will always bring our VWs As always, the service department goes above and beyond in making sure our needs are met. Have never been disappointed. We will always bring our VWs there. More

Best VW Dealership in Suffolk! Smithtown VW is by far the best VW dealership in the area. I have tried others and none compare to Smithtown's customer service. Danielle guided me th Smithtown VW is by far the best VW dealership in the area. I have tried others and none compare to Smithtown's customer service. Danielle guided me through the entire service process and explained my options. She kept me in loop the entire time my vehicle was in the shop. The only reason I could not give a 5 star rating was because they had no loaner cars available for me to use while my car was being repaired. I understood that their loaners were being repaired, but since my car was there for a week, it would have been nice to supply me with a vehicle. More

Excellent service above and beyond Very friendly. Helpful and prompt. All work was done in the time promised. I felt I received personal attention. I was given an estimate before the wo Very friendly. Helpful and prompt. All work was done in the time promised. I felt I received personal attention. I was given an estimate before the work started and the end result was accurate. More

Quick work and resolution Nala Moline in the service department was quick to resolve my first annual oil/ check up issue for my leased Tiguan. Friendly as always and helpful. T Nala Moline in the service department was quick to resolve my first annual oil/ check up issue for my leased Tiguan. Friendly as always and helpful. They were efficient and assertive. Thanks again. More

Danielle was Great. Everything went great as planned. Danielle was extremely helpful and kept me appraised of the situation the whole time. The work was also done in a ti Everything went great as planned. Danielle was extremely helpful and kept me appraised of the situation the whole time. The work was also done in a timely manner. More

Timely and efficient I was taken in immediately and I explained my problem with the service and the friendliness of Tom the service person. It took no time to speak of to I was taken in immediately and I explained my problem with the service and the friendliness of Tom the service person. It took no time to speak of to conduct the inspection and replacement of the problem. More

Thank you, Danielle! I was pleasantly surprised by the level of service I received at Smithtown VW. I was greeted with a smile by Danielle and she contacted me every step I was pleasantly surprised by the level of service I received at Smithtown VW. I was greeted with a smile by Danielle and she contacted me every step of the way and kept me informed through the process. I work in customer service and I truly recognize her above and beyond level of support. Thank you, Danielle! You are a true professional and you have found your calling in customer service! Smithtown VW is lucky to have you! Thanks again! More

Fast efficient accommodating pleasant, Good sense of humor, pleasant, above&beyond helpful, they all really enjoy their profession helping people. Your service department deserves a raise! Good sense of humor, pleasant, above&beyond helpful, they all really enjoy their profession helping people. Your service department deserves a raise! They make your wait time pleasant. More