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Smithtown Volkswagen
St James, NY
2,164 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,164 reviews
Verified Customer
September 06, 2024
Kaylah was helping me during this appointment to service my vehicle. She was very attentive and accommodating. She was in constant contact with me throughout the entire time my vehicle was in for service. K my vehicle. She was very attentive and accommodating. She was in constant contact with me throughout the entire time my vehicle was in for service. Kaylah made the entire experience pleasant and smooth. More
by MARYLEAH32
Employees Worked With
Kaylah
September 05, 2024
I wouldn't recommend going for state inspection. Last year, they just changed the oil and didn't inspect wheels and break conditions. Had they did it, I would have saved at least $800. Right fron Last year, they just changed the oil and didn't inspect wheels and break conditions. Had they did it, I would have saved at least $800. Right front door lock system motor was broken while the vehicle was in warranty and I mentioned this them in the visits, they just ignored it, but when I took the vehicle in the last visit, they mentioned that it is broken and is out of warranty and I had to pay at least $450 to get it replaced. I do get manager discount, but what is the use of it? VW Jetta service is pricy too when it is equivalent to Corolla daily commuter vehicle. More
by abedali
Employees Worked With
September 05, 2024
Everyone is so courteous and helpful! Jasmine was great at check in and the service was quick and easy. She explained everything to me so concisely and with a smile. Thank you, staff! Jasmine was great at check in and the service was quick and easy. She explained everything to me so concisely and with a smile. Thank you, staff! More
by felicialduval
Employees Worked With
Jasmine Khan
September 05, 2024
Misdiagnosis a lot of problems and still charges you. They are more of a trial and error work shop hoping to fix the problem. My car still has the same problem. They are more of a trial and error work shop hoping to fix the problem. My car still has the same problem. More
by DAJEFF64
Employees Worked With
Other Employees :
Jasmine ( service department)
September 05, 2024
Salesperson and finance guy were nice. The dealership as a whole needs to improve their service levels. 2 times have been there to purchase a used vehicle and had issues with car both time The dealership as a whole needs to improve their service levels. 2 times have been there to purchase a used vehicle and had issues with car both times. Nothing was done to fix issue. Service can’t be trusted to do what is right for the customer. Never will bring my vehicle for service at this dealership. More
by javierasu
Employees Worked With
September 01, 2024
Noah was great at keeping in touch and promptly getting back to us with any questions we had. We had a great experience. back to us with any questions we had. We had a great experience. More
by D.HOGARTY
