Smithtown Volkswagen

The window to the shop floor is postered over so that you can’t see anything going on…what are you hiding?? After the oil change the crankcase was 1/2 quart low…makes me uneasy about the work that was done can’t see anything going on…what are you hiding?? After the oil change the crankcase was 1/2 quart low…makes me uneasy about the work that was done More

Justin Himes was excellent to work with. He was very knowledgeable about the cars and easy to deal with. Thank you He was very knowledgeable about the cars and easy to deal with. Thank you More

Noah was excellent with the service as always. Kept me updated on the status of my car and made sure it was a seemless transition. Every time I bring my car to smithtown the staff takes care of me Kept me updated on the status of my car and made sure it was a seemless transition. Every time I bring my car to smithtown the staff takes care of me and my car. More

Great service, took my car on time and addressed all issues immediately. Jasmine was the best and helped sort everything out with my warranty! issues immediately. Jasmine was the best and helped sort everything out with my warranty! More

Used sales manager is a liar. He sold us a 22 Taos that needed rear struts, radio not working, transmission issues and rattling coming from the engine compartment. Service center He sold us a 22 Taos that needed rear struts, radio not working, transmission issues and rattling coming from the engine compartment. Service center obviously did not conduct the “multipoint inspection” and said the rattling was acorns when it was an issue with the manifold gasket. All he said when a complaint was made was “it’s a used car, what do you want from me” More

My AC broke down at the worst possible time right in the heatwave. This is bad for my high blood pressure. Thankfully, Smithtown VW service had an appointment that week and was able to help me. My service r heatwave. This is bad for my high blood pressure. Thankfully, Smithtown VW service had an appointment that week and was able to help me. My service representative was Jasmine Khan and my technician was Josh. They let me know I needed some new bushings on my control arm too, which is pretty serious. They set me up with a second appointment for an install of all the new parts and somehow rigged my AC to work for the week I had to wait to get time off, VERY appreciated. Jasmine was SUPER helpful and informative updating me about everything. I was able to drop the car off and get a ride home from John, who was great conversation. I got the car back and I am now super frosty for the rest of the summer. Thanks for the hard work and convenience guys. I know who to see when I finally upgrade my Rabbit. More

The staff at Smithtown Volkswagen are very nice and great at their jobs . Noah Reed is an asset to the business. Jasmine is also great . at their jobs . Noah Reed is an asset to the business. Jasmine is also great . More

I walked into Smithtown VW with a car and price already in mind. My sales rep Brandon was knowledgeable & after speaking with his manager they accepted my offer with little to no haggling. They didn’t brin in mind. My sales rep Brandon was knowledgeable & after speaking with his manager they accepted my offer with little to no haggling. They didn’t bring the finance manager over to haggle with me, which I told them I would walk out if they did. It was the easiest & quickest transaction for a car purchase that I’ve ever had. Three days later I was driving out of the dealership with my new VW. Very happy with my purchase! I will definitely refer Smithtown VW to family & friends. More

The waiting room needs improvement. Why is it in the middle of the showroom? Was actually better when upstairs. Noah always kind, very helpful & considerate. I'd rather interact with Why is it in the middle of the showroom? Was actually better when upstairs. Noah always kind, very helpful & considerate. I'd rather interact with him specifically than anyone else. I've actually had another service writer come out to ask me if I need to "call my husband" to discuss the suggested service during a previous visit. Semi-insulting, however IF I am calling anyone it would be my father, who taught me a ton after a career in the business, but I really love the text messages with the service options complete with pictures. Nice touch. More

Took my car in and gave me a loaner. Everything is fixed and only took a few days. A+++ Everything is fixed and only took a few days. A+++ More