Smithtown Toyota - Service Center

Rude express service Tiffany...I would NEVER buy here becaus Express service rep and manager ...Dave and Tiffany who.is rude and misinformation.... I would NEVER purchase here because of this... Who wants to dea Express service rep and manager ...Dave and Tiffany who.is rude and misinformation.... I would NEVER purchase here because of this... Who wants to deal with Tiffany everytime to have to service your car. I spoke to Dave mgr.. Not much accomplished other than he and Tiffany coming out of back room laughing. Why buy here to deal with Tiffany More

What's with the bagels??? I put in a review around 6 months ago about my finding a piece of bagel under the hood of our brand new Avalon. In that review, I expressed my disappo I put in a review around 6 months ago about my finding a piece of bagel under the hood of our brand new Avalon. In that review, I expressed my disappointment over the fact that a piece of bagel was found stuck under the engine which according to the technician was causing the rattling sound. That was 6 months ago and the dealer sent us some free car wash vouchers to "make up" for that oversight. Last month (around Labor day), I brought in the car for the 10K mile maintenance service. I was surprised to find another piece of bagel under the hood when I cleaned the car over the weekend. I'm pretty sure that it was left there when I brought it in for the service because I found it in a conspicuous area. I would have noticed that when I first if it was from the time we first got that car. Which begs the question ... "what's with this dealer and bagels"? It sounds ridiculous but it really shows how little they put into quality control. #ihatebagelsunderthehood More

Brand new tire We own a 2012 Rav4 with 5500 miles. We have the car new for 18 months.The right front tire went bad and the dealership replaced it free of charge. We own a 2012 Rav4 with 5500 miles. We have the car new for 18 months.The right front tire went bad and the dealership replaced it free of charge. More

Told we would be charged for warranty work. Also would be charged for 8 quarts of oil for our Sequoia, when other dealers told us that's more than than our vehicle requires. We left without having any work d charged for 8 quarts of oil for our Sequoia, when other dealers told us that's more than than our vehicle requires. We left without having any work done. Will NOT be back More

Excellent service experience. Megan Wilkins, my service advisor was informative and was very helpful. Mike, the service concierge was very friendly, and customer service oriented!! I would highly recomme advisor was informative and was very helpful. Mike, the service concierge was very friendly, and customer service oriented!! I would highly recommend buying a car at Smithtown Toyota, and having it serviced there asa well. More

I brought my car in for a service. Larisa Racenis was the service representative. She was professional, helpful and friendly. She brought to my attention that i had a couple of recalls on the car and a the service representative. She was professional, helpful and friendly. She brought to my attention that i had a couple of recalls on the car and arranged for them to be looked at on the same day. Also, one thing that i asked her about could not be taken care of that day. She had suggestions that solved the problem and made the visit successful and therefore, i didn't have to return another day. She kept me updated on the timeframe of when my car would be ready and was very attentive. Based on my experience, i would recommend Smithtown Toyota Service Department to a friend and especially to ask for Larisa. More

I made the appointment exactly when I needed it. I brought my Rav4 for general service, The woman at the desk was so friendly, I asked for a estimate on tires, while I was waiting she let me know bef brought my Rav4 for general service, The woman at the desk was so friendly, I asked for a estimate on tires, while I was waiting she let me know before any work had been done, which I much appreciated , The waiting room was great. There was coffee, bagels, television, vending machines, and tables. I got some school work done, and the service was so quick I was amazed how fast i was in and out. Wonderful service. More

I bought a 2005 Nissan Maxima with 75,888 miles on it by trading in my existing vehicle (2007 Honda Civic Si with 59,600 miles on it) from Smithtown Toyota on December 4, 2012. Exactly one week and one d trading in my existing vehicle (2007 Honda Civic Si with 59,600 miles on it) from Smithtown Toyota on December 4, 2012. Exactly one week and one day later on Wednesday December 12, 2012, I dropped off the car due to some transmission issues I was having (transmission would jerk when shifting in all gears especially from 1-2 and 2-1). I also noticed that my car was making a whining noise which became louder and higher pitched when the RPMs are higher, and that there was a squeaking noise from the engine bay. The next day I received a call from Michelle in service saying that the tech confirmed my problem, and the car was going to be sent to a transmission shop that Smithtown Toyota uses (Bayport Transmissions). The tech also tightened my heatshields which were causing the squeaking noise (the noise came back 2 weeks after I got my car back). I checked in with them several times (approximately 65 outgoing calls) over the following week, but was never given an answer regarding my car, or my call would just get “disconnected” several times. Finally, on Thursday, December 20th Michelle told me that the transmission shop confirmed my suspicion of the valve body of the transmission, and that the part was ordered. I knew I would need to give them more time due to the holidays, but as we were beginning week 3 without my car, I called the NYS Lemon Law arbitrator’s number and spoke with Ann. She called the dealership and was told that my car would have all issues fixed and that they would return the car by the end of the week. At the end of the week, Michelle told me that my car’s transmission work was done, and the parts were ordered for my other concern which was the timing chain whining noise that becomes louder and higher pitched with higher RPMs. (I had sent her and her technician the Technical Service Bulletin for that job and the tech agreed that it was the problem) It has now been over 3 weeks since the parts were ordered and according to Michelle, whom I unfortunately still need to call on a regular basis (as I never hear back from her or get a response to my messages) the tools are the only things that have not yet arrived. She advised me to speak with Tom from parts. When I called him, he told me Nissan was giving him the run around regarding the tools. I found that to be a lie as Nissan does not make the tools, Kent-Moore makes them. I was also able to find a vendor for the tools in less than 5 minutes by searching the internet. I had to then call Tom and send him an email with link to the vendor for the tools to do the job. At this point I am extremely frustrated and will not do business with Smithtown Toyota EVER Again More