Smithtown Toyota - Service Center

Very dissappointed I purchased not one but two cars and still got a run around! I ordered a tonneau cover for my new car through my dealer.I made an appointment to have I purchased not one but two cars and still got a run around! I ordered a tonneau cover for my new car through my dealer.I made an appointment to have it installed, only two minutes according to service. A very polite fellow in service said something doesn't look right for installation so we went to next building, still no clue or instructions on how to install. We went to main service building. The service manager looked very baffled. They pull another prius c to check and the service manager tells me my model doesn't have built-in shelves for tonneau cover...after an hour and a half ( my two minute deal). He then tells me " I don't know what kind of salesman you got this from but you should go to them". Really, as I pointed to the sales showroom next door. I go to my salesman that tells me "wow, really, I didn't know". No one offered suggestion or switch rear interior or anything for that matter. Of course not, he already had 2 sales from me. And to think I was going to trade in a car and get another one. Not from here! More

A pleassure to work with. My family has been dealing with both Chris Malerba in Sales and Larisa Racenis in Service for years. Both are so easy and a pleasure to work with...f My family has been dealing with both Chris Malerba in Sales and Larisa Racenis in Service for years. Both are so easy and a pleasure to work with...friendly, knowledgable, and helpful beyond words. More

Great service I have known Larissa for 20 years and she has handled the cars in my family for as long as I have had Toyotas. Any issues with my cars are solved ver I have known Larissa for 20 years and she has handled the cars in my family for as long as I have had Toyotas. Any issues with my cars are solved very quickly and efficiently at a reasonable price. Excellent service. Always knowledgeable and polite. More

Completely Satisfied Fast, courteous and great service provided to me buy Smithtown Toyota on my recent visit. Larissa treated me great and I was in and out within 30 minu Fast, courteous and great service provided to me buy Smithtown Toyota on my recent visit. Larissa treated me great and I was in and out within 30 minutes. Thank you for a great experience More

Like visiting friends Over many years, LARISA RACENIS and her colleagues have taken care of me and my various Toyotas since 1984 when my first one was purchased. Since t Over many years, LARISA RACENIS and her colleagues have taken care of me and my various Toyotas since 1984 when my first one was purchased. Since that date, I drive with total confidence in the mechanical security of my drive, but more importantly, I am assured that when I bring my car in for service, more than a quick look over is performed. As an example, a simple inspection resulted in the discovery of a leaky oil thingy today. The relationship I have with TOYOTA service side of Smithtown is like a family and I cherish it. Leslie C. Derenfeld More

Excellent Service Most dealers have persons with attitudes working for them but the young lady who helped me with the service was very friendly, helpful and knew what s Most dealers have persons with attitudes working for them but the young lady who helped me with the service was very friendly, helpful and knew what she was talking about. Ask for Tania! More

i love my toyota i had a great experience in leasing my rav 4. Tiffany Rudbart in Service answered all my questions and was very friendly. From speaking to her on th i had a great experience in leasing my rav 4. Tiffany Rudbart in Service answered all my questions and was very friendly. From speaking to her on the telephone to meeting her in person she was very willing to help me. More

Great Service I recently took my car in for an oil change and maintenance inspection. This was my second time there. They told me the oil pan was starting to leak, I recently took my car in for an oil change and maintenance inspection. This was my second time there. They told me the oil pan was starting to leak, however, it wasn't bad enough to have to be replaced. I was told the same thing after I had an oil change at another Toyota dealer over 6 years ago and was told it needed to be fixed right away...and of course, the cost was hundreds $$$. I opted not to have it done, but to get another opinion.... The same dealership also told me, after another oil change, that my car needed struts...Really, with only 40,000 miles my car...that was not bouncing around at all...needed strusts? That was the last time I went there...and went to Smithtown where I feel they are more honest. More

Courteous professionally trained staff Service from this dealership was a pleasant experience. The staff was professional , well trained,courteous and communication skills were excellent. P Service from this dealership was a pleasant experience. The staff was professional , well trained,courteous and communication skills were excellent. Plan to have my car serviced there in the future. More

Excellence There is nothing I can say to help you improve your service,it was excellent.They were on time and the work was performed up to high expectations. There is nothing I can say to help you improve your service,it was excellent.They were on time and the work was performed up to high expectations. More