Smithtown Toyota - Service Center

Jessica Medina who currently works in the service department at “Smithtown Toyota” who really is S.C. Auto Corp is horrible at customer service. She needs to be properly trained on how to talk to cus department at “Smithtown Toyota” who really is S.C. Auto Corp is horrible at customer service. She needs to be properly trained on how to talk to customers. Not knowing about how cars work is not good for the car business customers. I honestly hope that management is changed and improved to better serve the public. Jessica along with the current management at the service is a liability for the business. More

Pure rip off! 500$+ for changing tires and 2 TPMS Reprogramming sensor for 170$ Ridiculous up charges! Deserve “stealership” name. 500$+ for changing tires and 2 TPMS Reprogramming sensor for 170$ Ridiculous up charges! Deserve “stealership” name. More

Went in for an oil change, came out with a broken hood latch and broken hood cable. Had to go to another dealership to have it fixed since Smithtown Toyota told me that a car hood latched only with the em latch and broken hood cable. Had to go to another dealership to have it fixed since Smithtown Toyota told me that a car hood latched only with the emergency hook was safe to drive and wouldn't be able to see me for almost a week. Both the Service Department and the Customer Relations department contacted me following this incident. Both said the hatch breaking was due to 'wear and tear' and that the cable was not broken (even though neither had seen the car in person before the repair was completed). I was offered a free oil change...less than 10% monetary value of the repair bill I just paid. Also, why would I return for an oil change when an oil change was the reason I suddenly had a huge repair? More

l would not buy or service a auto due to the fact the service department charge $170 to check engine lite when called at first there was no fee these people take advantage of young girls service department charge $170 to check engine lite when called at first there was no fee these people take advantage of young girls More

Sales and Service Sold me a car that was sitting on the lot for SIX months even after I told them I didn't want a leftover! The service department needs to be taught h Sold me a car that was sitting on the lot for SIX months even after I told them I didn't want a leftover! The service department needs to be taught how to deal with customers! More

Wonderful Service Experience I really wanted to write this review about Larisa Racenis, Asst. Service Mgr., at Smithtown Toyota. I came to this dealership to have my car servi I really wanted to write this review about Larisa Racenis, Asst. Service Mgr., at Smithtown Toyota. I came to this dealership to have my car serviced and I must say the welcome I received from Larisa was very warm and gracious. She was so kind and helpful and extended herself to make sure I received top quality service. Larisa made me feel very valued and I felt confident that my experience there would be a satisfying one. I am looking forward to referring other people to this dealership. Larisa makes Smithtown Toyota a very nice place to do business with. Respectfully, Bonnie R. More

Toyota care According to Toyota; Toyota care is not a dealership specific service. It a national program from Toyota .I’ve bought three Honda’s nearby, I don’t l According to Toyota; Toyota care is not a dealership specific service. It a national program from Toyota .I’ve bought three Honda’s nearby, I don’t like to deal with shady dealers. More

arm rest I'd like to take this opportunity to thank your Service Manager, Dave B. and Assistant Service Manager, Larisa R for their excellent advice and "going I'd like to take this opportunity to thank your Service Manager, Dave B. and Assistant Service Manager, Larisa R for their excellent advice and "going-out-of-their-way" in making-sure that the problem I had with the arm-rest has been remedied. The interest these two individuals have demonstrated in ensuring my total satisfaction goes a long way in advancing the high-quality, TOYOTA EXPERIENCE! And, as always, JOB WELL-DONE! I am looking forward to the continuance of my TOYOTA EXPERIENCE at Smithtown Toyota. More

Car Wash I recieved a free complimentary car wash from Kia today, I was told to drive down to Toyota dealership to have it done. Handed the attendant my tick I recieved a free complimentary car wash from Kia today, I was told to drive down to Toyota dealership to have it done. Handed the attendant my ticket and walked to the exit to wait. After my car gets out from the wash , the attendant forces my door mirrors open. The mirrors are powered, he barely speaks English mumbles sorry and smiles. Thank God the mirror aren't not broken. I get into my car and notice the center console open and the stuff in my doors all messed up. This guy went through my stuff. I drove back to Kia and let them know about this. I will never go back for a wash ever again. That's what you get for a "complimentary wash" I also warned the women who was waiting for her car as well. More