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Smithtown Toyota

Smithtown, NY

4.8
1,146 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,146 reviews

April 09, 2016

Great experience for 1st time buyers From the initial call to arrange an appointment through the entire process, everyone at Smithtown Toyota was very friendly and pleasant. We had the go More

by Newcar2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2016 -

Smithtown Toyota responded

Thank you for taking time out of your busy day to leave a review about Lou and our dealership! We truly want to make sure that you leave with the best car and deal for you and are so pleased to hear your positive feedback! Please let us know if you need anything else down the road—that's what we're here for! Lauren Karakasians, Customer Relations Manager

April 06, 2016

Outstanding dealership,will no doubt continue to come back Tried trading in my 2013 Honda Accord at the local Honda dealer and was going to lease a new one from them but they were a complete ripoff. After a co More

by camryguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Dwyer, Ben Zimmet, Tim Payton, Meghan Dwyer
Apr 08, 2016 -

Smithtown Toyota responded

Thank you so much for your review and positive feedback! It brings us great joy to know that you had such a wonderful experience with our team that you and your wife decided to trade in your Camry! We truly appreciate customers like you and we hope to be your go-to dealership from here on out. Please feel free to reach out to us for anything you may need. Enjoy your new cars! Lauren Karakasians, Customer Relations Manager

April 06, 2016

Repeat Customer- Best Experience Yet Meghan Dwyer was my salesperson and she was exceptional. I would recommend her to anyone in the market for a car. This was my third time buying a car More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Dwyer, Meghan Dwyer
Apr 08, 2016 -

Smithtown Toyota responded

Cathy, thank you for your amazing review! It's great to hear that Meghan provided you with exceptional customer service. We'll be sure to pass along your feedback to her. Thank you for continuing to choose Smithtown Toyota and we look forward to working with you again! Lauren Karakasians, Customer Relations Manager

April 04, 2016

Very pleasant experience I saw an advertisement online for the best price for my car. It was through TrueCar. Smithtown Toyota was listed as a participating dealer. I left my More

by beachbum,linda316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2016 -

Smithtown Toyota responded

Thank you so much for taking the time out of your day to let us know about your positive experience with us! It is crucial to us to build and maintain strong relationships with our clients and we look forward to serving you again in the future! Thank you again and please let us know if there's anything else we can do for you. Lauren Karakasians, Customer Relations Manager

April 04, 2016

repeat buying @ Stown Toyota Lou is a great salesman! Incredibly knowledgeable and patient... Enjoyed the experience. Bought from him in the past, always explains and takes t More

by repeat buyer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2016 -

Smithtown Toyota responded

We sincerely appreciate your feedback and loyalty to us here at Smithtown Toyota! We will absolutely make sure Lou also hears your kind words. Please let us know if we can be of any further assistance and we look forward to continuing our relationship for years to come! Lauren Karakasians, Customer Relations Manager

April 03, 2016

a very easy transaction and an excellent deal I had just started looking for a car and wasn't looking forward to the process.... it usually takes time researching the cars and the right dealership More

by joeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jeff, Rich Milano
Apr 05, 2016 -

Smithtown Toyota responded

Joe, thank you so much for your review and positive feedback! We completely understand that the car buying process can be a bit daunting and it brings us great joy to know we made it as enjoyable and painless for you as possible. We hope you'll let us know if you need anything and in the meantime, enjoy your new car! Lauren Karakasians, Customer Relations Manager

March 25, 2016

great car purchase experience I researched this dealer, and bought a car from them in 2008, so I was hoping for a good experience. I made my appointment with the help of AAA. It More

by ANN0216
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Dwyer, Mitch Sirota, Diego Rivas, Guy Albergo, Meghan Dwyer
Mar 31, 2016 -

Smithtown Toyota responded

Ann, thank you so much for your great review! Your feedback means so much to us. We put a lot of effort into making the car buying experience a positive one and it's great to hear we did just that for you. We'll make sure our team hears your kind words. Please let us know if there's anything at all we can do for you and we look forward to working with you again soon! Lauren Karakasians, Customer Relations Manager

March 15, 2016

Easier than I thought I had a very positive experience at Smithtown Toyota. I had contacted Lou Bilous through a recommendation of a friend. It was time to replace my pre More

by Backbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2016 -

Smithtown Toyota responded

Congratulations on your new vehicle and thank you tremendously for your 5 star review! We pride ourselves on providing excellent customer service and a stress-free buying experience and we will make sure Lou hears your positive feedback and kind words. Thank you for choosing and recommending Smithtown Toyota. Please let us know if there's anything we can do for you in the meantime. Thank you again! Lauren Karakasians, Customer Relations Manager

March 14, 2016

Excellent experience We had a positive experience with sales person Louis Bilous, he was knowledgeable and helpful. He was easy to work with, considerate and polite. We en More

by Ala Eileen 723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2016 -

Smithtown Toyota responded

We truly appreciate your business and stellar 5-star review, Ala. It's customers like you that make it all worth it on our end. We'll make sure Lou hears your kind words and positive feedback. We're so excited about your new Highlander and hope you're absolutely loving it! Please let us know if we can help in any way. All the best! Lauren Karakasians, Customer Relations Manager

March 14, 2016

Wonderful Experience I knew I wanted a Tacoma and went to a couple dealerships and then went to Smithtown Toyota and met Rich. He is a very nice guy and explained everythi More

by Bouncenbible98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
Mar 15, 2016 -

Smithtown Toyota responded

Thank you for the kind note - we’re so glad you enjoyed your experience here with us at Smithtown Toyota! We’re so thankful for wonderful customers like yourself and very much appreciate your business. Please let us know if we can be of any assistance and we look forward to working with you again soon! Lauren Karakasians, Customer Relations Manager

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