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36 Reviews of Smithtown Kia - Service Center
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October 03, 2019
I recently visited Smithtown kias service department for a regular oil change and inspection, I would like to say that Kevin Bortoli and his team were outstanding in their customer service! I would highly r a regular oil change and inspection, I would like to say that Kevin Bortoli and his team were outstanding in their customer service! I would highly recommend this service department to all my friends and family. Great job all around ! More
by Rennie
Employees Worked With
Kevin Bortoli
October 02, 2019
So I visited Smithtown Kia today for a routine oil change and inspection. I inquired about the great deal they were offering for a buy back on my lease. I walked out with a new car. An upgrade to my old. I M and inspection. I inquired about the great deal they were offering for a buy back on my lease. I walked out with a new car. An upgrade to my old. I Met Gerard Rennie! Instantly loved his personality! He was very knowledgeable and honest! I would definitely recommend him to all. He made car buying/lease an enjoyable experience. Thank you Gerard. More
by Soulful2019
Employees Worked With
June 17, 2019
Great Experience My daughter and I originally went to Smithtown Kia to get my vehicle serviced. However, during that time, we decided to look at cars for her. She foun My daughter and I originally went to Smithtown Kia to get my vehicle serviced. However, during that time, we decided to look at cars for her. She found exactly what she wanted and Kyle Karlsen went out of his way to help her get it. He was so nice and personable. Kyle answered all of our questions and if he wasn't sure, he found the answers for us. The vehicle only had one key fob, but Kyle n Scott went above and beyond to have another one made for our daughter. We were definitely in good hands. It was a Great Experience because of Kyle and Scott! More
by Grateful mom
Employees Worked With
Kyle Karlsen n Scott
February 09, 2019
Our experience with Smithtown Kia Service From the time we walked in to the service counter, Eric Papetended to us immediately. Both cars were being serviced. My Sorrento needed brakes and he From the time we walked in to the service counter, Eric Papetended to us immediately. Both cars were being serviced. My Sorrento needed brakes and he kept us informed while we waited. We did not need transportation and we waited while service was completed. I do not feel we waited to long even though we needed brakes. Paperwork was completed when the car was delivered to us. Eric escorted us to the car at completion of the service. Arrived at 8:04 in the morning and we were out by 10:30AM. Thank you Eric Pape More
by MDretire19
Employees Worked With
Eric Pape
October 24, 2018
Smithtown Kia Service It’s a shame such a longstading Company. Os all aboout making ámalo issuess big and extracting money fromage customers for doing a pretty bad hop and It’s a shame such a longstading Company. Os all aboout making ámalo issuess big and extracting money fromage customers for doing a pretty bad hop and replacing something which U.S. In good condition More
by Emilio
Employees Worked With
Charlie Meuser
January 17, 2018
Great Service .Brought my 2014 Kia Forte in to have checked out because of a stalling issue. Eric the service manager was prompt and courteous. I had to leave the .Brought my 2014 Kia Forte in to have checked out because of a stalling issue. Eric the service manager was prompt and courteous. I had to leave the car, since I came in without an appointment, and was provided a free shuttle back to my house. They held the car maybe 5 hours and at that time provided it with a computer update and road test. The issue seems resolved and all for no charge. I was very pleased with their professionalism and hold them in the highest esteem. Smithtown Kia once again shines through. More
by kiaman1
Employees Worked With
Eric Pete
October 13, 2017
Great, No Pressure Experience Gerard Rennie was great. Took the time to explain all the features on the Niro. No pressure. Followed up on everything that needed to be taken care of Gerard Rennie was great. Took the time to explain all the features on the Niro. No pressure. Followed up on everything that needed to be taken care of. I financed my purchase and he worked with his sales manager to get me a good rate. Rosa from the financing office also did a wonderful job going over everything with me. I got what I was told I would get. If you are looking for a no-hassle, honest car-buying experience, then this is the place to go and people to deal with! More
by DRodriguez
August 10, 2017
Pressured by salespeople but Service Folks were superstars Service was great. Salespeople were very high pressure and when I tried to decline the deal I was pressured further. Will go here for service but else Service was great. Salespeople were very high pressure and when I tried to decline the deal I was pressured further. Will go here for service but elsewhere to buy a Kia More
by KiaKermit
Employees Worked With
Charlie Meuser
August 08, 2017
Fantastic service TY Adam for all your help! You made my experience so easy I am so incredibly happy with my Kia niro 1st time leasing and 1st time driving a hybr TY Adam for all your help! You made my experience so easy I am so incredibly happy with my Kia niro 1st time leasing and 1st time driving a hybrid More
by 823nicole
Employees Worked With
Rosa Fernandez-Walker, Adam Hernandez
October 09, 2015
Great Experience Artie is the valet who initially greets customers at the service center, checks the car and begins the process. He is a kind and cheerful person, reme Artie is the valet who initially greets customers at the service center, checks the car and begins the process. He is a kind and cheerful person, remembers customers from previous visits and makes you feel welcome. Eric is generally the service advisor that handles my car....he has a great attitude, watches for service announcements and reminds me of calendar/mileage deadlines for warranty issues. He truly "has my back" in terms of making sure I am receiving eligible discount campaigns, etc. Tom and Bill are also service advisors at Smithtown Kia and they are most helpful when I do reach out to them with questions, etc. The whole group makes up a wonderful service "team." More
by john
Employees Worked With
Eric, Tom, Artie, Bill
