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36 Reviews of Smithtown Kia - Service Center
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September 24, 2024
Chad was referred to me from My dear Friends from MTK. I was I need of a New Pickup truck and met with Chad Echezuria and could not be happier with his professionalism.. Found. Beautiful Black 2024 SR5 an I was I need of a New Pickup truck and met with Chad Echezuria and could not be happier with his professionalism.. Found. Beautiful Black 2024 SR5 and he even drove it out to me!!!! Go see Chad you will be very impressed!! More
by Jrtc2755
December 27, 2023
Waiting 3 hours for an oil change! 10:30 appointment almost 1:30 and still waiting!! 10:30 appointment almost 1:30 and still waiting!! More
by Ohmygod64
Employees Worked With
December 19, 2023
Chad was an EXCELLENT salesman and made my entire experience a hundred time better than I expected. He went above and beyond with service. experience a hundred time better than I expected. He went above and beyond with service. More
by avastanley
June 25, 2023
Please steer clear of their service department for your own good. They will make up things to replace and charge you xxxxxxxx repair prices. And then when the same problem comes back up, they want to rep own good. They will make up things to replace and charge you xxxxxxxx repair prices. And then when the same problem comes back up, they want to replace parts again and charge you ridiculous prices again. Was charged almost $3000 to make air conditioner run again, due to a leak in the system. They had the car for a month. Had extended warranty at the time, so I approved it. 1 year and 1200 miles later, no ac. This is a one owner / driver, low mileage (4100 mile) car that has been garaged and rarely even taken out in inclement weather. When I brought it back, just after the extended warranty ran out, they now want to replace the lines and condenser for $1777. After declining, I Had to pay $186 To get my un-repaired car back after they had it for 3 days. Service advocate held the keys and followed me to the cashier to make sure that I paid. Total mistrust. Having an automotive background, I tested the system before I gave it to them the first time and knew that there was a leak because the 134a was extremely low on the low side. They keep changing parts and charging, and changing and charging. Maybe I am crazy, but no one should have to pay $4686 to get their ac repaired. Maybe an engine replacement. I must add, that the driver of the shuttle that brought me home and back to the service department both times was a personable and professional driver. Kudos to him. If you feel the need to go to a dealers service center, you will have a much more professional and satisfying experience by using Generation kia in Bohemia. I used them for recalls and was thoroughly satisfied with their service and speed of repairs. Cannot rate the people that I worked with other than the service advisor. No one else was around to talk to. More
by Rich M.
Employees Worked With
June 23, 2023
Worked with Chad at Smithtown Kia on multiple occasions. Helped me out in a few difficult situations and provided expert guidance and assistance. Excellent service. Very kind and patient. Class act! Helped me out in a few difficult situations and provided expert guidance and assistance. Excellent service. Very kind and patient. Class act! More
by Hasan
Employees Worked With
May 24, 2023
Very well customer orientated. Mr chad is on the ball at kia had a small issue and he took care of it n a jiff Mr chad is on the ball at kia had a small issue and he took care of it n a jiff More
by Kennycardillo606
April 14, 2023
Had my car serviced today . Mike, the service writer was extremely polite and a pleasure to do business with. He Listened and addressed all my concerns. He also kept me appri Mike, the service writer was extremely polite and a pleasure to do business with. He Listened and addressed all my concerns. He also kept me apprised of the progress throughout the service. More
by clieppe
Employees Worked With
Mike service writer
November 28, 2022
GREAT EXPERIENCE! ! Since we purchased our 2021 Telluride from another dealership (out of state), I decided to try Smithtown Kia out and I'm so glad I did! From the po ! Since we purchased our 2021 Telluride from another dealership (out of state), I decided to try Smithtown Kia out and I'm so glad I did! From the point I arrived at for my appointment, Claudia Vasquez (Service Advisor) was an absolute rockstar... she got me checked me in and within minutes had my Telluride being worked on. Since I decided to wait, I was thrilled with the news that the vehicle was ready sooner than expected (how often does that happen, right?!). Smithtown Kia Service department had competitive prices with zero games in the process. Top that off with outstanding customer service and professionalism and you certainly earned 5 Stars in my book. Ms. Vasquez, you are a true asset and Smithtown Kia is lucky to have you on their team. Keep up the great work, thank you! - Greg T. (Centereach, NY) More
by Gthelian
Employees Worked With
Claudia Vasquez (Service Advisor)
November 11, 2022
Don’t trust the service department. I was shown a picture of a nail in the sidewalk of a tire and told I needed a new tire. Took it to my mechanic and no nail could be found in any tire I was shown a picture of a nail in the sidewalk of a tire and told I needed a new tire. Took it to my mechanic and no nail could be found in any tires. Rip off. More
by Kg
Employees Worked With
Claudia vasquez
September 26, 2022
Thank you so much for your help with the Kia Sorento! Couldn't ask for a better sales team to help with the purchase. Couldn't ask for a better sales team to help with the purchase. More
by brittneydnn
