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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.8
1,848 Reviews
Call Service Center (978) 372-2552

1,848 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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April 01, 2024

Prompt. Friendly. Good communication. Easy transaction Accommodating. Willingness to explain any issues Professional. Thorough. Overall positive experience More

by Balbren
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 01, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smith Motor Sales of Haverhill Inc to be a positive one. Please don't hesitate to reach out if you need anything else.

March 30, 2024

Professional, knowledgeable, easy to work with, timely repairs. I wouldn’t go to any other dealership More

by APALERMO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Mar 31, 2024 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 29, 2024

Routine maintenance No This is the worst part of the experience so far. Next time I would suggest that you have fewer questions. More

by LAKESIDESMOKER
Recommend Dealer
Yes
Employees Worked With
I had interaction with everyone in the service department
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March 29, 2024

Excellent customer service . .. turnaround time was good. A very happy customer Excellent professionalism at its best More

by marteeniegirl
Recommend Dealer
Yes
Employees Worked With
I think Nick
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Mar 30, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 25, 2024

Expensive and bad. Very expensive the service that did not solve, changed an unnecessary part and continued with the same problem. They discharged the car’s battery unn More

by wesleyros27
Recommend Dealer
No
Employees Worked With
Very expensive the service that did not solve, changed an unnecessary part and continued with the same problem. They discharged the car’s battery unnecessarily. They didn’t solve the problem and the service was very expensive.
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Jul 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 23, 2024

Craig was very helpful in getting me the best deal for my tires. Excellent experience More

by BOBBIESMITTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Mar 25, 2024 -

Smith Motor Sales of Haverhill Inc responded

Hi Bobbie: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

March 21, 2024

Easy to drop off check-in and have Service. - never have to wait… Always pleasant and knowledgeable for the Service Dept. More

by GMANZI
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 22, 2024 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 20, 2024

Excelente customer service waiting area is very comfortable and snacks are available also very clean More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Dave Penny
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Mar 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

March 18, 2024

It was good Part was BO so work was not done Work need to be done More

by DMCCARTHYOEM
Recommend Dealer
Yes
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Mar 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs.

March 17, 2024

Always great and prompt and courteous! Always called if service requires more than you expected! More

by DNEEZ
Recommend Dealer
Yes
Employees Worked With
Idk at the moment. Everyone is great!
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Mar 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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