Smith Motor Sales of Haverhill Inc - Service Center

Well done!!! From the time we called until the work was complete staff was professional, friendly; so easy to deal with. We have bought 2 Mercedes from Smith and h From the time we called until the work was complete staff was professional, friendly; so easy to deal with. We have bought 2 Mercedes from Smith and have never had any problems. More

My recent service appointments to perform a general alignment after purchasing new tires went extremely well. Smith Motors accommodated my appointment request and performed the service well below my pr alignment after purchasing new tires went extremely well. Smith Motors accommodated my appointment request and performed the service well below my price expectation. Recently I was experiencing an issue with the drivers’ door handle and the keyless go capability. The service department identified the issue and replaced the mechanism. Though they did not have the part(s) in stock there was no issue as I was able to retain the loaner vehicle. Also, I found them quite accommodating as during that service appointment I had another vendor replace the cracked windshield. The arrangement of services allowed me to remain mobile and forgo any additional headaches. Smith Motors personnel are also friendly, helpful and courteous and they demonstrate a high level of respect for my vehicle as well as myself. More

Their repair prices are huge at $114/hour. Worse yet, they charge the book rate. I paid $384 to replace the regulator on my rear door as the window would not close. Although it took less than an hour to they charge the book rate. I paid $384 to replace the regulator on my rear door as the window would not close. Although it took less than an hour to do the work, I was charged $228 for labor as the "book" said that it "could" take as much as 2 hours. It just doesn't seem fair or reasonable to charge that kind of money just so I can close a window on a car with 75,000 miles. They'll never see me there again. By the way, I purchased the car there. More

Best MB dealership in the area however they recommend a lot of services that are not necessary for another 10k - 15k miles: brakes, rotors ect. Quality Dealership but not a Quality Car. I wish Mercedes w lot of services that are not necessary for another 10k - 15k miles: brakes, rotors ect. Quality Dealership but not a Quality Car. I wish Mercedes would get their act together. Lexus and Acura blow them away. I'm in the shop 3 - 4 times a year minimum. These cars are only built to last as long as the warranty. If your looking for a MB though, Smith is the place to do business with. More