Smith Motor Sales of Haverhill Inc - Service Center

Simple light change I service my car at Smith Motor frequently and almost every time I leave the shop, I say to myself "why did I pay so much". My last service, I went i I service my car at Smith Motor frequently and almost every time I leave the shop, I say to myself "why did I pay so much". My last service, I went in for a simple front left headlight bulb change. I asked not to wash my car since I knew I was pressed for time. It took less than 10 minutes to get my car back (that was the good part), but I was charge almost $50. I paid $40 for 10 minutes or less of labor. Might seem minor, but this is prime example of the cost of service at Smith motors. That $240/hour! More

Longgggg wait for an oil change! Dropped off car at 9:30. Got a loaner. Came back at 3:30 and still waited 45 min. Initially I was told I could wait as the oil change should only take Dropped off car at 9:30. Got a loaner. Came back at 3:30 and still waited 45 min. Initially I was told I could wait as the oil change should only take 45 min.(girl that answers the service dept. phone)Service people were busy as they were selling a lot of cars? I was told my paperwork would be mailed to me? No time to get it. Still waiting for it.... It’s hard to answer some of the questions because I’m not sure what was done.. More

Excellent customer service Dave is Amazing - Always has a smile, energetic and great personality. The Staff at the dealership are amazing as well. The only negative feedback Dave is Amazing - Always has a smile, energetic and great personality. The Staff at the dealership are amazing as well. The only negative feedback I can give : The car was washed but there are areas where it looks like it never got wiped down properly . .... Overall amazing dealership More

First class service and attention. Recently purchased my C300 and noticed the rear windows were squeaking. Smith motors service replaced the inside rubbers without an issue. They work b Recently purchased my C300 and noticed the rear windows were squeaking. Smith motors service replaced the inside rubbers without an issue. They work beautifully now. Excellent customer service by Wes and Craig. More

Absolutely superior service!!! I have been a customer of Smith Motors for more than 25 years and never have I been disappointed. This is my eighth Mercedes Benz and I can't conceive I have been a customer of Smith Motors for more than 25 years and never have I been disappointed. This is my eighth Mercedes Benz and I can't conceive of ever going anywhere else for my vehicles. From sales personnel to service the professionalism is exceptional. Wes Reed in service is the best of the best. More

Wes was extremely attentive and accommodating . I was greeted immediately by a service rep and they took care of me in a timely manner. They had a loaner car ready to go so no waiting around . I wo I was greeted immediately by a service rep and they took care of me in a timely manner. They had a loaner car ready to go so no waiting around . I would highly recommend smith motors of Haverhill for service and sales . More

20,000 mile serivce B Having the prepaid service plan makes MB servicing of my car so convenient. A loner car was available, however the WIFI in the service area made it ea Having the prepaid service plan makes MB servicing of my car so convenient. A loner car was available, however the WIFI in the service area made it easy to check in on work while waiting. Very pleasant experience. More

Great customer service They are always friendly, greet everyone that comes through the door, easy to talk to and my visits are fast and stress free no complaints at all. They are always friendly, greet everyone that comes through the door, easy to talk to and my visits are fast and stress free no complaints at all. More

Routine service I have an 2018 E400 and needed routine maintenance. Didn’t buy the car at Smith but they took care of me from the first phone call. Loaner car and a I have an 2018 E400 and needed routine maintenance. Didn’t buy the car at Smith but they took care of me from the first phone call. Loaner car and all. More

Amazing customer service The service advisor took extra time to make sure my problem was addressed properly and followed up a number of times to keep me up-to-date on what wa The service advisor took extra time to make sure my problem was addressed properly and followed up a number of times to keep me up-to-date on what was going on . More