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Smith Motor Sales of Haverhill Inc

Haverhill, MA

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Employees
Reviews
Vehicles
4.8
2,245 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,245 reviews

November 14, 2024

Steve B is the best service rep around. Top notch service. He cares more than any rep I’ve ever dealt with to ensure you experience is perfect. More

by MMCNEIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve B
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Nov 15, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc!

November 14, 2024

Smith Motors made my car buying experience truly enjoyable and stress-free. They provided all the information I needed and offered a fantastic trade in deal. The entire process was seamless, and the More

by Will
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellen Smith, Vítor Duarte
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Nov 15, 2024 -

Smith Motor Sales of Haverhill Inc responded

Will, thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 13, 2024

Brought my wagon in for routine maintenance. Had arranged for a loaner. Matt checked me in and notified me later in the day when it was ready. It’s the best service department I’ve ever exper More

by EVETSBLUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Nov 13, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 11, 2024

There was nothing about this dealership I liked or would recommend, especially William Crowe called a handful of times. Left voicemails when I mentioned that he said well I’m busy very unprofessional. I was More

by Stevekatsaros1@gmail.com
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember any of them
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Nov 16, 2024 -

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Thank you for your time.

November 09, 2024

Excellent service and promised on time service. Nick was very helpful. He had more car oil change done in time to go my doctors' appointment More

by MARIENOELSAYEGH
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 09, 2024

Smith has great service. I have been buying cars for over 20 years and there are other dealers closer to my home. More

by vze32whf
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock!
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Nov 11, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 08, 2024

I needed my car as I was heading to my night job. Rob my Service Advisor realized the sense of urgency and worked hard to get me on my way. I appreciated that. More

by JCBRADLEY96
Recommend Dealer
Yes
Employees Worked With
Rob
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Nov 11, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rob met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc. We look forward to having you as one of our valued customers for many more years to come!

November 08, 2024

Repairs were done quickly, well done, reasonably priced compared to other Mercedes dealers. The service manager fixed a glitch with the Mercedes Me app and took the time to resolve it with no waiting! Hone More

by JohnKeefe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy, Services’s manager.
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Nov 11, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, John, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

November 08, 2024

Service was great! Loved my loner car. Communication was superb. My car is running great More

by LYNCHAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

November 06, 2024

These folks are top notch. From sales, finance, and service. Can't say enough good things about this operation More

by RICK BELGIORNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven in service
Report | Print
Nov 06, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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