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Smith Motor Sales of Haverhill Inc

Haverhill, MA

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Employees
Reviews
Vehicles
4.8
2,248 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,248 reviews

March 25, 2024

Expensive and bad. Very expensive the service that did not solve, changed an unnecessary part and continued with the same problem. They discharged the car’s battery unn More

by wesleyros27
Recommend Dealer
No
Employees Worked With
Very expensive the service that did not solve, changed an unnecessary part and continued with the same problem. They discharged the car’s battery unnecessarily. They didn’t solve the problem and the service was very expensive.
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Jul 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 23, 2024

Craig was very helpful in getting me the best deal for my tires. Excellent experience More

by BOBBIESMITTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Mar 25, 2024 -

Smith Motor Sales of Haverhill Inc responded

Hi Bobbie: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

March 21, 2024

Easy to drop off check-in and have Service. - never have to wait… Always pleasant and knowledgeable for the Service Dept. More

by GMANZI
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 22, 2024 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 20, 2024

Excelente customer service waiting area is very comfortable and snacks are available also very clean More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Dave Penny
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Mar 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

March 20, 2024

Brockton Payette and the rest of the team at Smith Motors did an outstanding job helping us purchase our new vehicle. More

by DWLAVOIE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Smith Motor Sales of Haverhill Inc!

March 18, 2024

It was good Part was BO so work was not done Work need to be done More

by DMCCARTHYOEM
Recommend Dealer
Yes
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Mar 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs.

March 17, 2024

Always great and prompt and courteous! Always called if service requires more than you expected! More

by DNEEZ
Recommend Dealer
Yes
Employees Worked With
Idk at the moment. Everyone is great!
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Mar 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 12, 2024

Always great and timely service, always answer all questions, and very friendly service!! The best in Mercedes service, we own three S-Classes and one E Class, all serviced by Smith!! More

by MARYJOKEEFE
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Craig Tedeschi
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Mar 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks, Mary, for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

March 11, 2024

I have always had excellent customer service at Smith Mercedes. I have purchased several cars over the years! More

by Sciuto13
Recommend Dealer
Yes
Employees Worked With
Nick in Service
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Mar 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 11, 2024

Brock and Nick are both Top notch people. I've been working with Nick for a long time having my vehicles serviced. Nick is number one. This was my first experience with Brock. I wasn't ready More

by RCASCIO
Recommend Dealer
Yes
Employees Worked With
Brock Payette and Nick Klinger.
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Mar 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brock and Nick here at Smith Motor Sales of Haverhill Inc.

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