Smith Motor Sales of Haverhill Inc

Excellent Service - 2nd Mercedes This is my 2nd Mercedes from Smith Motors. Brockton Payette was my salesperson for both cars. He is very thorough and everything went smoothly. The se This is my 2nd Mercedes from Smith Motors. Brockton Payette was my salesperson for both cars. He is very thorough and everything went smoothly. The service at Mercedes is also wonderful. Wes and his team take good care of me and I appreciate all the help they have given me over the years. I would highly recommend Smith Motors. More

Above and beyond! I had a wedding to attend on Saturday and was hoping to drive there in my new Mercedes. Michael Steere and the team were kind enough to stay after hou I had a wedding to attend on Saturday and was hoping to drive there in my new Mercedes. Michael Steere and the team were kind enough to stay after hours on a Friday night to deliver my vehicle. Outstanding service!!! More

First Impressions Randy Wheeler was available when I first entered the dealership and asked me about my needs. He listened and showed me a few cars for test drives-dis Randy Wheeler was available when I first entered the dealership and asked me about my needs. He listened and showed me a few cars for test drives-discussing their merits-it was an easy decision. His follow-up has been great but seriously I have been too busy to respond. I am looking forward to returning for a tutorial. More

Always get the best deal here My husband and I have been purchasing our Mercedes vehicles from Smith Mercedes for 20 years! We have purchased many new and a few pre owned certified My husband and I have been purchasing our Mercedes vehicles from Smith Mercedes for 20 years! We have purchased many new and a few pre owned certified cars. They are tough negotiators but very fair and we always come to terms and make our purchase here. The customer service is excellent, the facility modern and welcoming.we will continue to purchase through Smith Mercedes for many years to come. More

Personal experience Second time purchasing here, the level of service is great. I will be back again when it's time for a new one. Thanks again Randy!! Second time purchasing here, the level of service is great. I will be back again when it's time for a new one. Thanks again Randy!! More

Do not buy from Smith Motors in Haverhill The service is extremely bad. The service manager is not receptive to real issues. The owner John Smith does not return phone calls or emails. Moreove The service is extremely bad. The service manager is not receptive to real issues. The owner John Smith does not return phone calls or emails. Moreover, the service manager does not want to be bothered at all. Go to Flagship or Burlington for good service. More

I went to Smith Motor Sales to find a replacement for a Mercedes that was coming off lease. I wanted a new C300 with three specific options. Rebecca Connelly found *almost* the perfect car, except it was Mercedes that was coming off lease. I wanted a new C300 with three specific options. Rebecca Connelly found *almost* the perfect car, except it was equipped with a rear spoiler, a $300 option I didn't want but given the fact they said they could get the car fast and it had everything else I wanted in the colors I wanted I agreed to accept it for a proposed lease deal they stipulated in an email. The spoiler would only cost a few extra dollars a month, so I justified getting it because it wasn't a big deal and might look nice on that car. Rebecca said she would try and locate one without the spoiler and if she could the lease terms would be adjusted down accordingly. When she verified the car had been secured into their inventory and was inbound to the dealership I asked again if the car had the spoiler and was told it did. It was only after I took it home that I noticed it didn't actually have the spoiler on it. When I brought this to their attention their claim was this was the price for the car without the spoiler that I had agreed to, which is a boldfaced LIE. They pointed out that I had signed a purchase order which listed options (handwritten in scribble) and there was no spoiler listed on that paper. I was never given a copy of that paper until after the deal was done, but did indeed sign it. They never said anything about the fact that they were switching the cars with one without the spoiler and never offered to adjust the price again. Someone there just made the decision to switch cars and cheat me out of a few bucks because I had said it wasn't an option I wanted but I certainly didn't want to pay for it and not get it! Basically, because I trusted them that they would get the same car they had offered in emails and didn't read the order paper closely enough they were able to screw me out of a few dollars. I initially gave them the benefit of the doubt thinking this was maybe unintentional. But when I brought it to Loren Goldstein, their business manager's attention and showed him the email offer from Rebecca, he sent me a copy of the purchase order with the scribble writing on it and said this is what you signed and agreed to so I knew then it was done simply to make a few extra bucks and they hoped I wouldn't notice. Another issue with the delivery was the complete lack of consideration of my time when the car was delivered. We set up an appointment to pick up the car and I showed up on time. The car wasn't even on the lot at that time so they had me sign the papers before I ever saw it - I suspect this was because they knew if I had a chance to see the car before I signed I would have noticed the spoiler wasn't on it. It was an entire hour later that I saw the car and was so disgusted about having to sit around wasting time I just took the keys and left, and that's why we didn't look closely at it until I got home. I would warn anyone contemplating the purchase or lease of any car about the deceptive practices of Smith Motor sales and say GO ELSEWHERE. I regret the decision to ever set foot into their showroom. I buy and lease cars very often and never have experienced the kind of deception and inconsiderate service offered by their staff...there are far better choices of Mercedes dealers. Try anyone but Smith Motor Sales! More

My recent service appointments to perform a general alignment after purchasing new tires went extremely well. Smith Motors accommodated my appointment request and performed the service well below my pr alignment after purchasing new tires went extremely well. Smith Motors accommodated my appointment request and performed the service well below my price expectation. Recently I was experiencing an issue with the drivers’ door handle and the keyless go capability. The service department identified the issue and replaced the mechanism. Though they did not have the part(s) in stock there was no issue as I was able to retain the loaner vehicle. Also, I found them quite accommodating as during that service appointment I had another vendor replace the cracked windshield. The arrangement of services allowed me to remain mobile and forgo any additional headaches. Smith Motors personnel are also friendly, helpful and courteous and they demonstrate a high level of respect for my vehicle as well as myself. More

Many thanks to Matt Harris and Loren Goldstein for superior customer service. This purchase is our 6th Mercedes from Smith, in particular with Matt and Loren assisting us in the acquisition and finan superior customer service. This purchase is our 6th Mercedes from Smith, in particular with Matt and Loren assisting us in the acquisition and financing. We always recommended Smith to friends and will continue to do so. Thanks again. John and Marie Tucarella More

This is my 4th Mercedes with Smith Motors and my 10th year. I am very happy with the service and would recommend this dealership to friends and family. Every time I need service they fit me in and when I year. I am very happy with the service and would recommend this dealership to friends and family. Every time I need service they fit me in and when I have a question or concern they are alway eager to help. Everyone there is so friendly and helpful - from Kristy who answers the phone to Nick in service to Loren in sales!! More