Smith Imports

Excellent customer service My experience with Smith Imports was nothing but excellent! From the time I walked in to test drive the 2000 Saturn, i felt at ease. They may have My experience with Smith Imports was nothing but excellent! From the time I walked in to test drive the 2000 Saturn, i felt at ease. They may have sold the car "as is" but 2 days later when I had to have it towed due to a problem directly involved with the repair they made before I took possession of the car, they repaired it PLUS replaced a belt. I am very satisfied with this dealership and will definitely recommend it to anyone looking for a vehicle!! More

My buying experience was excellent I've been looking for a 3 seater SUV for a while. I stumble across Smith Imports. I took a look around at their selections, not knowing that I would I've been looking for a 3 seater SUV for a while. I stumble across Smith Imports. I took a look around at their selections, not knowing that I would find the car of my dream. I rated them a 5 star because of the outstanding service that I received. From the time that I walked onto the lot, to the end of the final transaction, I was never pressured from anyone that I came in contact with. Everyone was professional and knowledgeable. More

Service After discovering the vehicle on the internet I called Smith Imports and was lucky in the fact that I connected with Charles Coleman. He was very hel After discovering the vehicle on the internet I called Smith Imports and was lucky in the fact that I connected with Charles Coleman. He was very helpful all the way from initial contact to final sale. Very professional and helpful with sale and follow up details. More

Very Professional Salesperson Paula at Smith Imports was very professional and knowledgeable! I was very impressed with her organization and acumen during the process. Although v Paula at Smith Imports was very professional and knowledgeable! I was very impressed with her organization and acumen during the process. Although very busy, she was cool, calm and collected. Thanks! More

Deceitful Business Practices and Flat Faced Lies! THE $200 DISCOUNT WAS SUPPOSED TO BE FOR THE MILITARY DISCOUNT, OF WHICH THEY FINALLY RELUCTANTLY DID AFTER WE COMPLAINED TO AMERICAN EXPRESS ABOUT TH THE $200 DISCOUNT WAS SUPPOSED TO BE FOR THE MILITARY DISCOUNT, OF WHICH THEY FINALLY RELUCTANTLY DID AFTER WE COMPLAINED TO AMERICAN EXPRESS ABOUT THE BAD SERVICE. READ CAREFULLY, ANDY SMITH’S RESPONSES AS HE’S PLAYING WITH WORDS. THE $200.00 DISCOUNT IS THE MILITARY DISCOUNT BUT HE’S TRYING TO GET YOU DISTRACTED TO THINK THAT HE GAVE A MILITARY DISCOUNT OF 10% AND A $200.OO DISCOUNT FOR MY INCONVENIENCE AS IF HE SETTLED THE ISSUE OF THE INCONVENIENCE THEY CAUSED ME. $200.00 IS EXACTLY 10% OF THE $2000.00 WE PAID HIM. THE FACT THAT HE IS ADDRESSING THE INCONVENIENCE THEY CAUSED ME IS DIRECT ADMITTANCE TO THE PROBLEMS THAT FOLLOWED ME ENTRUSTING MY BUSINESS WITH THEM. CAR REPAIR COMPANIES HAVE ALL TYPES OF TRICKS THEY CAN USE TO GET AN ENGINE LIGHT TO GO OFF UNTIL YOU GET THE CAR OFF THE CAR LOT, KNOWING THAT THE LIGHT WILL REAPPEAR AFTER THE CAR’S COMPUTER DETECTS THAT THE CAR IS STILL NOT REPAIRED. THE MOST IMPORTANT POINT TO GATHER HERE IS THAT ANDY SMITH (SMITH IMPORTS) DID NOT AND DOES NOT HAVE THE PROPER DIAGNOSTIC MACHINE FOR MY 2006 BMW. HE TOLD ME THAT HIS BMW DIAGNOSTIC MACHINE STARTS WITH YEARS 2010 TO DATE. LET HIM ADDRESS THIS ISSUE BECAUSE IF HE’D HAD TOLD ME THIS WHEN I FIRST BROUGHT MY CAR TO HIM THEN HE WOULDN’T HAVE CREATED THIS MESS, WE HAVE TO DAY HE STATED THIS CLEARLY IN THE FORMAL COMPLAINT I MADE TO HIM VIA TEXT, WHEN HE RESPONDED TO ME. I DID NOT TAKE MY CAR BACK TO SMITH IMPORTS BECAUSE HE DID NOT PROVIDE PROOF TO ME THAT HE TOOK MY CAR TO MID-TOWN MOTORS OR ROADSHOW BMW. WOULD YOU TRUST SOMEONE WHO WITHOUT YOUR PERMISSION TOOK YOUR CAR TO ANOTHER MECHANIC TO SEE IF IT NEEDS REPAIRS? NO, YOU WOULDN’T. TAKE INTO CONSIDERATION THAT THESE MECHANICS HAVE HAD THEIR HAND IN YOUR MOTOR AND THEY TOO ARE NOW RESPONSIBLE FOR THE ONGOING ISSUES. I CALLED AND SPOKE WITH THE SHOP MANAGER AT MID-TOWN MOTORS AND HE STATED THAT THE OWNER AND MYSELF DOES NOT WANT TO GET INVOLVED WITH THE MESS THAT ANDY SMITH HAS CREATED” AND I QUOTE. HE CAN MAKE LIFE MUCH EASIER ON HIM TO JUST REFUND ME MY MONEY AND MAYBE I WONT’T SUE HIM FOR EMOTIONAL DISTRESS! ITS ALL EGO FOR THIS GUY NOW, BUT HE’S ABOUT TO PAY FOR THAT WHEN I TAKE HIM TO COURT. ONCE I DO THAT I WILL POST THE COURT FINDINGS ON ALL THE MAJOR REVIEW SITES AS WELL. BE WISE ANDY! DO THE RIGHT THING ANDY. KEEP IN MIND IF HE DOES A 22 YEAR DEPLOYED DISABLED VETERAN THIS WAY, HE’LL DO IT TO YOU! LASTLY, LYING ON ME IS DEFAMATION AND ANOTHER ISSUE I’LL SUE HIM FOR IF MY MONEY IS NOT REFUNDED BY APRIL 10, 2018. Click here to Reply or Forward More