Smith Honda

We have had Honda Pilots for years and needed another car. We had debated whether to get another Pilot or to get a CRV. We live in Bozeman but were traveling through Idaho Falls and on a whim decided t car. We had debated whether to get another Pilot or to get a CRV. We live in Bozeman but were traveling through Idaho Falls and on a whim decided to check out the Smith Honda dealership to see if they had any CRVs to test drive. To make a long story short, we left that day with a very low mileage Pilot Elite. Our last buying experience (at another dealership) had been so dreadful that I actually had hated the idea of buying another car. In the past few months we had been to dealerships in both Montana and Utah but were disappointed in the selections and, in the case of the Orem, Utah one, we were so disgusted with the sales person that we just walked off the lot. In Idaho Falls we were fortunate to have been helped by Brandon and we very much enjoyed the whole experience. He listened closely to what we wanted and made several thoughtful suggestions. We test drove three cars (CRV, Passport and Pilot) and he was patient and knowledgeable - not to mention, a lot of fun! Then came the next hurdle - the dreaded price negotiation and financial arrangements. This is when we found that the entire staff at Smith Honda has been well trained and that the dealership has a culture of friendliness and service. Mike was wonderful and clear! He even advised us about some credit building things we could do that were very helpful. The car had just come in so had not been serviced and detailed yet. Knowing that it was last minute, and they were busy, we offered to buy the car then pick up the car in a few weeks when we would be traveling back through IF. It was the manager who declared that we shouldn't need to wait, then arranged with the service department to have the work done immediately so we could pick it up that afternoon. Their service department was busy so I know that this was a challenge for them. That evening after we got back to Bozeman my husband had a question about the car and texted Branden after hours. Branden got back to him immediately with a solution. To summarize, the Smith Honda Dealership in Idaho Falls is a wonderful place to do business with. They are well trained, thoughtful of their customers and very pleasant to work with. Since we love Hondas we will be traveling to IF from Bozeman any time we need to buy a car. I highly recommend this dealership! More

Shop was short a mechanic and they thought it would take longer for repair but they worked around their problem and completed the repair ahead of schedule. As a result they kept a very satisfied future cli longer for repair but they worked around their problem and completed the repair ahead of schedule. As a result they kept a very satisfied future client and ensured a future purchase. More

Wonderful experience in the service department. Jay and Gary were timely and extremely helpful when our tow package lost power. They quickly checked the fuses and found the blown fuse. We were out Jay and Gary were timely and extremely helpful when our tow package lost power. They quickly checked the fuses and found the blown fuse. We were out the door in no time and on our way back to Virginia. More

Smith Honda is THE place! I was so pleased with the help I received in the Service Department from Jason Ellars. He was knowledgeable, thorough and friendly. He kept me informed on what needed to be done I received in the Service Department from Jason Ellars. He was knowledgeable, thorough and friendly. He kept me informed on what needed to be done and asked me first, before they did certain things. I especially appreciated that I didn't have to have an appointment and received prompt attention. The Service Department was very clean, organized and professional. I will always go the Smith Honda in Idaho Falls for all my servicing needs on my Honda Pilot. Thank you! More

In December we stopped in to find a car I could drive In December we stopped in to find a car I could drive and Brandon Linde met us and he had a Chrysler Pacifica that had just been traded and it was In December we stopped in to find a car I could drive and Brandon Linde met us and he had a Chrysler Pacifica that had just been traded and it was exactly what we wanted. He has been wonderful to work with. I love to drive it. He has called us 2X to see how we are doing. Larry and Marilyn Rutt More

Excellent experience! Kayla Wellard was fantastic in helping us with our new Honda Accord Hybrid. We are very pleased with the new vehicle. Stop by and say hi and look at your options. I’m sure you’ll b helping us with our new Honda Accord Hybrid. We are very pleased with the new vehicle. Stop by and say hi and look at your options. I’m sure you’ll be pleased. Max More

Very satisfied I had a great experience at Smiths Honda. Brandon was excellent. The whole staff were a joy to work with and experience. There was no pressure just I had a great experience at Smiths Honda. Brandon was excellent. The whole staff were a joy to work with and experience. There was no pressure just really good service and great at listening to what was acceptable for the purchase of my car. More

Good car buying experience! As mentioned by other reviewers, they made the experience of purchasing a car uncomplicated and easy. They were very friendly, knowledgeable, and p As mentioned by other reviewers, they made the experience of purchasing a car uncomplicated and easy. They were very friendly, knowledgeable, and patient while we asked our 100s of questions. We were well taken care of. Thanks to the shop crew for making sure the car was safe and spotless and thanks to Mike, Frank, and Jose. Would definitely buy another car from Smith Honda! More

Made purchasing car easy and understandable Every staff member professional and very helpful! They made the buying experience very positive for us. Would recommend them to others for sales and Every staff member professional and very helpful! They made the buying experience very positive for us. Would recommend them to others for sales and service. More