Smith Haven Chrysler Jeep Dodge Ram

I had a catastrophic tire failure when the tip of the valve stem cracked off completely into my hand while just simply filling the tire. I shared with Bob that I felt this part was defective. When I ask valve stem cracked off completely into my hand while just simply filling the tire. I shared with Bob that I felt this part was defective. When I asked Bob, he cordially gave me Chrysler's direct number for me to call as he wasn't authorized for that item to do anything. Which I understood. I wanted to talk with Chrysler because in times past they were helpful and fair. I shared the story with Chrysler, my being an engineer and having taken metallurgy I knew the material they used(the part was made for Chrysler by an outside vendor) was the cheapest metal there is that always fatigues under simple stress. Chrysler gave me the usual procedure speech but suggested I talk with the service manager who would be their eyes in the case anyway and that he was empowered in these cases to make the decision for Chrysler. So rather than days the situation mighty be resolved in minutes. The service manager, Ron, came back from his meeting (offsite) and immediately was informed of things. Kudos to Bob for that. I shared with Ron who listened politely so that I could say all I felt I needed to share. How many dealers are know-it-alls, cut you off etc, not Ron. He asked me to wait while he checked with Chrysler etc. He came back very quickly, no game playing making me wait etc, and said they would replace the valve stem and integral TPMS sensor and that they were glad to do it! I gladly had them do the oil, maintenance check and recall problem as well. When I got the car I saw they not only fixed sensor for the tire which I had in the trunk but they took off the spare that I mounted on the car and remounted it under the car and put the regular tire back on. They didn't have to do that. That was a nice touch. With all the snow everywhere, that was really a nice touch. There was no raised voices, no game playing just professional courtesy. More

What a great crew at Smith Haven Automotive Group! Matt Hogan, Sales Consultant, was very informed on the full line of Chrysler, Jeep, Dodge and Ram vehicles offered at this dealership. I went in not kno Hogan, Sales Consultant, was very informed on the full line of Chrysler, Jeep, Dodge and Ram vehicles offered at this dealership. I went in not knowing exactly what I wanted. I was pretty sure I wanted to purchase a Wrangler, but not sure which model.. Matt took the time to help me to understand the different models and their various options and to ultimately reach a great selection that I could not be happier with. Additionally, Matt went over multiple lease vs buy scenarios with me until we came to the best financing decision for my personal budget and driving needs. Everything went so smoothly and well with Matt, that when it came time to "seal the deal" in the Finance Managers office, I prepared myself for the dreaded upsell and higher rate that all to often happens when buying or leasing a new car. Bryant Quintanna, Finance Manager is a true professional. Bryant went the extra mile to make sure that I received the very best rate available for my lease. He did not bog me down or speak in confusing terms as many finance managers have in the past...There were no surprises or upsell tactics with Bryant. He explained everything I needed to know and the process was fast and painless. Both Matt and Bryant are top-notch professionals and a pleasure to deal with. I did not spend much time with others at the dealership, but everyone there was very friendly and helpful. I would strongly recommend Matt, Bryant and the Smith Haven team to anyone in the market for a new vehicle. Hassle free and fair, they work to earn your business. I will surely be back for my next vehicle. Steve M - Saint James, NY More

I recently leased a 2013 Jeep Grand Cherokee Laredo from Smith Haven. My Sales Rep, Jeff Bell was extremely friendly, helpful and accommodating. Jeff and his Finance Team put together a price and payment Smith Haven. My Sales Rep, Jeff Bell was extremely friendly, helpful and accommodating. Jeff and his Finance Team put together a price and payment plan that fit right into my budget, leading to a rather stress-free car buying experience. I plan on heading back to Jeff at Smith Haven when the lease is up, to get a new Jeep. I’m confident they’ll do the right thing. More

This was the best car buying experience we (my wife and I) have ever had. Dan Goggin, our salesman, was a delight to deal with. He worked hard to understand our needs and our limitations. He recommendatio I) have ever had. Dan Goggin, our salesman, was a delight to deal with. He worked hard to understand our needs and our limitations. He recommendation a Chrysler 200. We found during the test drive that the 200 was a great running car and the features it offered was a great fit for us. The final lease price that Dan and Sales Manger Vincent Ortolani offered was in the range we wanted. Both Dan and Vincent were sincere and professional every step of the way. We left the dealership glad that we lease the 200 from Smith Haven. More

Matt had a great personality and was very helpful in assisting us with choosing a car for our son. The whole staff at this dealership was informative and friendly. assisting us with choosing a car for our son. The whole staff at this dealership was informative and friendly. More

I Purchased a 2013 2 Door Jeep Wrangler last week, wanting one for a while. I shopped around at other local dealers and was pretty much told "come back when you know what your looking for" after tell wanting one for a while. I shopped around at other local dealers and was pretty much told "come back when you know what your looking for" after telling them exactly what I was looking for. At smith haven Jeff immediately took me to the lot showed me around and said that if anything sparks my eye take it for a test drive. I left home that evening driving a brand new Jeep Wrangler Sahara and couldn't be happier. At first I was originally intending to purchase the sport. But now the few other luxury items are totally worth the extra few bucks a month. I definitely recommend shopping around but I feel that you'll end up coming back to Smith Haven. Thanks Jeff More

I would definitely recommend this dealership. From beginning to end it was a positive experience. We are currently looking to purchase another vehicle and would consider going to this dealership. Our beginning to end it was a positive experience. We are currently looking to purchase another vehicle and would consider going to this dealership. Our salesman Mike Horan was friendly and knowledgeable and went above and beyond to get the car that my daughter wanted. We also dealt with Craig the financial director and he was pleasant and very professional to deal with. So overall, we had a wonderful experience. I can only hope that the service department is as friendly and professional as the sales department. More

Vinny was an excellent Manager. Scott was an excellent salesperson. No pressure at all. I would have walked out if they pressured me into a deal. Excellent experience. I did have to ask for help nobody ca salesperson. No pressure at all. I would have walked out if they pressured me into a deal. Excellent experience. I did have to ask for help nobody came over to me they were all busy talking amongst themselves but everything else was wonderful. More

Michael Lupo was the best salesmen I've ever done business with. He went out of his way for me and was honest and made me happy with my purchase. Michael answered all questions that I had and was a r business with. He went out of his way for me and was honest and made me happy with my purchase. Michael answered all questions that I had and was a real joy to work with. I'm very happy with my new car and Mike made the experience a pleasure and I left the dealership comfortable with everything. Mike was not only helpful to me he was also very helpful to my father. My father purchased a dodge ram truck and he said Michael was the best salesmen he ever worked with. When I went to the dealership I only wanted to do business with Mike. Veto in finance was also very helpful and explained everything to me and was very polite and professional. I'm happy with the business I've done at Dodge and it's thanks to Michael and Veto. More

I was quite impressed with the way the purchase of my new Chrysler 300 went. I had read some of the past reviews and decided to see for myself. I contacted Vinny and he invited me to come down and from the Chrysler 300 went. I had read some of the past reviews and decided to see for myself. I contacted Vinny and he invited me to come down and from the moment I arrived my son and I were treated with respect and a very pleasant buying experience. The sales process was informative and definitely not high pressure at all. Our salesman Scott was knowledgeable about the 300 and he along with the General Sales Mgr Vinny worked very hard to gain my trust and my business. I have to say that the entire sales team was very nice to deal with and worked as a team to ensure all our questions, concerns etc.. were addressed. I would like to mention that I drove over 50 miles from my home to purchase this vehicle so that in itself should give you an indication as to why you should pay them a visit. Even though the other managers technically were not involved in my sale Mike K. and Dave were always at the ready to assist in any way they could, thus showed the true team spirit. I would recommend that you give them the opportunity to earn your business. Mike H. More