Smith Haven Chrysler Jeep Dodge Ram

Stay away from this dealership at all cost had vehicle service never made it home after picking up the vehicle broke down on the way home. Dealer was aware alternator was going bad And let the vehicle l service never made it home after picking up the vehicle broke down on the way home. Dealer was aware alternator was going bad And let the vehicle leave the dealership cost and more money in repairs now and the Vehicle Now needs a computer $1566.21. Never ever doing business or bring in a vehicle here again. Was going to buy a brand new ram from them but now they lost my business. The only good thing about this place the adviser James was the pleasure to work with. Don't buy your vehicles here or service the place is a joke More

Dont give a damm once they sell you Called to have an issue with my Jeep Cherokee looked at. I have a bumper to bumper warranty, A person in service told me that they wouldn't be able to Called to have an issue with my Jeep Cherokee looked at. I have a bumper to bumper warranty, A person in service told me that they wouldn't be able to look at it for over a month!!!!!! You got to be kidding me!!! That is the worst service I have ever encountered. Looks like I will have to go elsewhere. So much for the warranty. I feel that is have been ripped off I will never buy from them again. Drive past this place as fast as you can!! On this review you must pick somebody you "worked with" . Since I didnt work with any of them I am just picking the first name on the list More

Pleasure buying a Ram Truck at Smith Haven Ram! We haven't purchased a pick up truck in over 10 years and it was a pleasure working with Bob Giummuli! He showed us the best deal on the lot along wi We haven't purchased a pick up truck in over 10 years and it was a pleasure working with Bob Giummuli! He showed us the best deal on the lot along with others and took his time answering all our questions. He couldn't do enough for us as well as Joseph Cooper who worked with us for Financing. Our entire experience at the Pre-Owned Certified Center was excellent! We have told friends and family members Smith Haven is the place to go -- be sure you ask for Bob! More

No follow through on promises and got scammed by finance guy I purchased a Pre owned 2016 Jeep Cherokee on Sept 1st 2019. I had a good experience with my salesman Mike (big guy with tattoos;there are two mikes). I purchased a Pre owned 2016 Jeep Cherokee on Sept 1st 2019. I had a good experience with my salesman Mike (big guy with tattoos;there are two mikes). I was trading a 2012 VW beetle which I owed 5200 on. He said he would give me 5700 for it and put it down on paper in one of those typical dealership scam 4 square things. We agreed on a price but the monthly payment was no good. So phase 2 of the game starts where the manager comes out to wheel and deal. He’s said we will give me $6000 for the trade , lowered price of truck and it all worked out. We also agreed on ONE YEAR of free car washes and All weather Mats .I went back the next day to pick it up and go through the finance nonesense. I got a really good rate , agreed on warranty, all was good signed papers and I was on my way out the door. Literally had keys was opening door when the finance guy Rob says “Hold on we have a problem “ here we go with shady scam. Somehow he “didn’t know” I had a trade. WHAT?! so we have to renogotiate AFTER I signed and was out the door. So in comes Steve the manager who acts shocked. “Oh I don’t know what’s going on how could this happen? “So of course my great 6 year rate increases by over $100. I’m like this is not my problem it’s yours. Even showed them an the paper where he wrote $5700 for trade which was crossed out to $6000 Rob feigned ignorance as well . It wasn’t until I brought Mike,salesman) back in and pointed it out that they admitted to error . After a big show of adjusting numbers and “lowering” price of car did payment go back to where it was supposed to , but now I’m stuck in 7 year loan instead of 6 years. I was already late to work which they knew and kind of pressured to take the car or would have to reverse everything and miss work. So now it’s 3 weeks later , I love the car however despite FOUR phone calls , still not received information for my one year of car washes or received my Mats. I miraculously got Steve on the phone once , and he assured me I would get everything. Called back 3 more times in 3 weeks and he is always unable to come to phone and “will call me back” To make things even more annoying he wrote me a promissory note for both the car and car washes and Car mats but he changed it on note to 6 Months instead of one year like he said So In short salesman mike was good Steve the manager just offers broken promises And more than likely played me with Rob the finance guy to get one more year of payments out of me. If they didn’t play me, the Best case scenario is they are both completely inept or neglectful with paperwork. Most likely wouldn’t go back , but if I did will either record conversation or make sure I’m Not in a rush so they can’t play me again. My last call was two hours ago. Was going to give him one last chance before I posted this. The girl whom answered phone was running over to give him My name and number to call right away Smh More

Professional, Courteous and a pleasure to deal with. Thats right.... Can you believe a pleasure buying a used auto. Incredibly rare. These folks were no pressure, no gimmicks, personable and most impor Thats right.... Can you believe a pleasure buying a used auto. Incredibly rare. These folks were no pressure, no gimmicks, personable and most important honest.. I left there with a car which I love and felt was a good deal. I met my salesman Bob Giummuli while shopping for an auto with my daughter earlier this year... Closed on that deal and I vowed to return soon. I met Bob recently for the purchase of my own car. He matched me with the deal I was looking for once again. I couldnt be more satisfied. I will continue to recommend and definately will return for the purchase of my next auto. Dan Kelley Lake Grove, NY More

Anthony Louis, Sales Consultant Anthony Louis is the Smith Haven CJDR sales consultant who is outstanding. He is knowledgeable, professional, outgoing, and courteous. Anthony Loui Anthony Louis is the Smith Haven CJDR sales consultant who is outstanding. He is knowledgeable, professional, outgoing, and courteous. Anthony Louis also has a thorough understanding of how the financing works with USAA, which was helpful during the selection process of finding the right vehicle for me to purchase. From the first hand shake to receiving the keys at the end of the transaction, it was superb experience working with Anthony Louis. I highly recommend him as a to anyone needing to buy a Jeep vehicle. Smith Haven CJDR is a avid supporter to those veterans & first responders that serve the nation and the communities of Long Island. More

James Cutrone, Express Lane Service Consultant I arrived at about 0800am 06/29/2019 at Smith Haven CJDR for an oil change for my Cherokee Jeep. James Cutrone, Express Lane service Consultant was t I arrived at about 0800am 06/29/2019 at Smith Haven CJDR for an oil change for my Cherokee Jeep. James Cutrone, Express Lane service Consultant was there to greet me with a welcoming handshake. A landscaping crew was there performing their contracted duties. Other customers were lined up for the service also. James Cutrone was taking vehicle information from the customers, providing guidance to other employees and directing customer traffic. The Cutrone service team finished my oil change with fluids check in a very expeditious manner. James Cutrone is an outstanding Express Lane Service Consultant. I highly recommend him to other Jeep owners who need maintenance for their vehicles. Smith Haven CJDR is an avid supporter to those veterans & first responders that serve the nation and the communities of Long Island. More

Slow, lazy , Do not return calls Very slow. Do not keep to appointment ‘s. Takes over a month to get a appointment then you have to keep calling to find out what is wrong with your v Very slow. Do not keep to appointment ‘s. Takes over a month to get a appointment then you have to keep calling to find out what is wrong with your vehicle. Sales advisor keeps saying,”sorry i’m really busy.” Yes I am busy also , and I have no car. Last night they paid for a rent a car. Well it is a small little match box car, that looks like it has been to hell and back. Sales advisor stated to me , my car should be done tomorrow. I asked, what the problem was. He said he didn’t know. So how can you tell me my car will be done tomorrow, if you don’t even know what’s wrong with it yet. More

Unprofessional Liars Was returning a leased car from them while also getting a brand new one. The salesman - Mazen was clearly just yes-ing me to death in order to get me Was returning a leased car from them while also getting a brand new one. The salesman - Mazen was clearly just yes-ing me to death in order to get me out of the door with the new car. A valet company once lost my keys, so they bought me a new one - which was clearly not programmed because it was brand new and handed to me at the dealership when I was handing them in. I asked my salesman if there was going to be a charge for programming it as I would have to bill the valet company. He assured me there would be no issue for the un-programmed key as long as I gave in two keys. 3 Weeks later I'm being charged $250 and being called a liar by a so called sales "manager." Not to mention I was given false information at-least 2 other times the night I was purchasing my new leased car. More

Great Experience As someone who normally doesn’t write reviews, I just simply couldn’t not leave a great review for my experience here. I couldn’t have had a better ex As someone who normally doesn’t write reviews, I just simply couldn’t not leave a great review for my experience here. I couldn’t have had a better experience! After going to multiple other dealerships smith haven was able to give a fantastic car buying experience. The salesman Chris went above and beyond to make sure I got exactly what I wanted and really left me with a sense that they cared. There was no rush to get me into a car I didn’t want and did everything they could do to assuade any doubts I might’ve had. Overall a great experience and I thoroughly recommend anyone to do business with them next time they’re looking for a car. More