Smith Haven Chrysler Jeep Dodge Ram

My 18 year old daughter negotiated a deal with Mazen and Tyler at this dealership. 3 hours before we were to pickup the car, Paul one of the sales manager calls and says that they made a mistake with the n Tyler at this dealership. 3 hours before we were to pickup the car, Paul one of the sales manager calls and says that they made a mistake with the numbers and that they can’t do the deal as structured. According to them, they would lose $2,000 doing the deal as it is. I had already put a deposit on the car and came down and discussed the same numbers that were discussed with my daughter. When Paul called me, I said that they should honor their mistake and that he should call the owner, Brett Saslow, since it is his dealership’s reputation. Paul said he wasn’t able to reach him and that the best they could do is $40 more per month on a 48 month lease. Since they were not able to honor their deal I am posting this on all social media platforms to make other consumers aware of what appears to be a bait and switch. Unacceptable business dealings and my daughter is beyond devastated. More

Our sales rep Nick Eckert Great dealership. Nick Eckert helped us. He is young, motivated, patient, informative sales person who is extremely easy to deal with. While I did't p Great dealership. Nick Eckert helped us. He is young, motivated, patient, informative sales person who is extremely easy to deal with. While I did't pull the trigger yet, since my lease is still months out, I feel confident that within the next few months I will be back to strike a deal on a new Jeep Cherokee or Compass.. Thank you Nick! More

This was 2nd time dealing with this dealer. Last time was great exp. It was a lease. This 2nd time was also a lease. Last time 2017 Ram 1500. This time 2020 Ram 1500. This time i really got shafted from the great exp. It was a lease. This 2nd time was also a lease. Last time 2017 Ram 1500. This time 2020 Ram 1500. This time i really got shafted from the time salesman opened his mouth. I told him we were very happy last time we want to lease 2020 Ram 1500. We had sirious last time was installed properly into stereo display. Salesman asdured us not a problem we will have same thing. When it was time next time to take vehicle home salesman barely said a word. In our first meeting he said we were his first customer. That became obvious he was in wrong line of work. But again said our sirious would be ssme as last time. Got into vehivle to drive home turned on stereo no sign of xm/sirious. It was late I figured Id call next day to clear it up. I was on phone with a few different people for about couple hours, they were trying to troubleshoot. This was after I had called sirious to activate. They could not activate because it was never installed. I dont know why it took dealer couple hours to figure it out. I knew immediately it was not installed. I spoke to I think Dan sales manager he promised he would make it right. I told him I was promised Id have same sirious installed properly into stereo. We made appt for during werk. They gave me loaner. I went back around 5:00. It was cold and I was just wearing teeshirt. Was just planning on picking it up and leaving. What they did was mind boggling. They put a little box double sided tape which was display under steering wheel plugged into aux with a wire running around front dr frame to front of roof wher some sirious antenae was double sided taped. Even if I was happy about this discrace of a job i could not see display while I was driving. I did not dleep that night I was steaming mad. I called Dan same guy and he was talking to me like this subject was never discussed. He said yea they could move the box. I told him I did not want the box I wanted what I was promised sirious installed into main stereo where It came up just like radio station. I told him I saw utube video of it being installed in same truck. He said show me video. Unfortunately I could not find it again. But being put thru this stupid ptocess i would not bring truck back there to have it washed. I was more mad after this than after bringing home first time. I did research after and found the kit that Id need is $337 # installation . Why they could not have this done after promising me Id have it is not professional at all. I do not suggest anyone go there for any reason other than using their bathroom. The salesman was young black man. The finance guy was steve something sales manager i think was dan. Was such bad exp names were easy to forget. More

I don’t normally leave a review but Matt Presta our salesman was really great to work with. Made buying our new Ram for the 3rd time the easiest process we have gone through buying a new car. salesman was really great to work with. Made buying our new Ram for the 3rd time the easiest process we have gone through buying a new car. More

I just want to say I walked into jeep dealerships nervous I would be taken advantage of. Then I met Ivan Rosa. He made the entire experience enjoyable. He was respectful, informative, knowledgeable and fun. I would be taken advantage of. Then I met Ivan Rosa. He made the entire experience enjoyable. He was respectful, informative, knowledgeable and fun. I think he was as happy for us as we were to get our new beautiful Renegade. I highly recommend going to jeep and ask for Ivan Rosa. More

He was very nice, patient and went above and beyond for me. He helped me pick out the best car fit for me. I would definitely recommend him to everyone I know me. He helped me pick out the best car fit for me. I would definitely recommend him to everyone I know More

Dennis was amazing and worked hard to get us the car we wanted! Definitely recommend him and the dealership! It was a great experience overall. wanted! Definitely recommend him and the dealership! It was a great experience overall. More

Nov. 2019 I purchased a Ram Laramie from John Deasey at this Smithaven dealership. He was extremely accommodating in helping me pull this off as a huge surprise for my boyfriend's 60th birthday gift. His this Smithaven dealership. He was extremely accommodating in helping me pull this off as a huge surprise for my boyfriend's 60th birthday gift. His easy going nonpressuring personality made it a pleasure to deal with him. I would highly recommend him. Thank you John. More

Out of State Jeep Buyer I was looking for a specific 2016 Jeep and found it online at Smith Haven in NY. John Deasy helped me through the whole process. Being in Maryland, i I was looking for a specific 2016 Jeep and found it online at Smith Haven in NY. John Deasy helped me through the whole process. Being in Maryland, it was all online or through the phone, but he was always accessible for texts, calls, and email. Responds quickly. Transporting the Jeep to MD was easy once paperwork & finance went through. John hooked me up with transport, and the price is very reasonable. Jeep came quickly exactly as stated and expected. Roy Randazzo worked with me on finance. Also very accessible through phone or email. Thumbs up to these 2 More

Saturday Morning Oil Change 11/02/2019 I arrived at Smith Haven CJDR at about 0710 and Nick was there with a friendly greeting. Nick was very helpful in getting my service needs recorded a I arrived at Smith Haven CJDR at about 0710 and Nick was there with a friendly greeting. Nick was very helpful in getting my service needs recorded and processed for my Jeep Cherokee. Then I met Jonathan of the Smith Haven CJDR Service Team and he further explained what needed to be done, provided a course of action, and a time frame when to expect the service visit completion. While waiting for my Jeep as it was being serviced, I saw Anthony Lewis, the Smith Haven CJDR's outstanding sales consultant who facilitated the sale of the Jeep to me. We had a friendly conversation, Anthony Lewis answered a couple of questions I had and he offered his assistance for any followup questions. Jonathan's service team finished up the 15 minutes under his projected time estimate. It was a superb experience at Smith Haven CJDR. I recommend Smith Haven CJDR's Service Center for outstanding expertise and superb customer service skills. Thank you. More