Smith Ford Inc - Service Center

Smith Ford, Inc. View all Smith Ford, Inc. 4.4 (630) Ford dealer in Conway, A View all Smith Ford, Inc. 4.4 (630) Ford dealer in Conway, ArkansasOpen Overview Vehicles Services Reviews Photos By owner About Reviews from the web 4.8/5Autotrader · 809 reviews Google review summary 5 4 3 2 1 4.4 (630) Reviews All truck48 finance22 job20 oil19 +6 Sort by Most relevant Newest Highest Lowest Paul Young 4 reviews·1 photo Best car buying experience I've had. If possible, I'd give Curtis Biddle a 10 out of 5! Extremely helpful during the order buying process and kept me informed as the build proceeded. I'll be sure to recommend him to any friends looking to buy a new or used Ford.! John Foster 12 reviews·2 photos 2 weeks ago New I live about an hour away. I needed new struts and intended to leave the car but my wife couldn't get away to pick me up. I arrive before the doors open and was behind a couple of other vehicles. My service writer said he would to try and … More Larry Burchfield 12 reviews·1 photo 3 months ago I had my 22 Ranger serviced at Smith Ford today. I did not buy it from them, but was in Conway and it was time servicing. I bought the 48 month maintenance plan. I could not be more pleased. I scheduled on line, the service team was great, … More Smith Ford, Inc. (Owner) 3 months ago Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Nick Jacobsen 1 review a month ago Today I purchased my wife a bronco from smith ford. When I arrived, my wife and I began looking through their bronco selections, several makes, and was greeted with an extremely friendly salesman. I immediately told him we were looking and … More Smith Ford, Inc. (Owner) a month ago Hello Nick, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. Paul Young 4 reviews·1 photo Best car buying experience I've had. If possible, I'd give Curtis Biddle a 10 out of 5! Extremely helpful during the order buying process and kept me informed as the build proceeded. I'll be sure to recommend him to any friends looking to buy a new or used Ford.! More

I have come to expect, over the past 26 months, that Ford Motor Co. has no idea how to repair my vehicle. They have put approximately $60k into so-called repairs including parts, labor and loaner/ rental veh Motor Co. has no idea how to repair my vehicle. They have put approximately $60k into so-called repairs including parts, labor and loaner/ rental vehicles. The van only cost approximately $30k! And the vehicle is still not running correctly. I believe they have either rebuilt or replaced with new, 6 transmissions. Upon the last conversation with the shop foreman, they have other vehicles with the exact same problem as I do. The total amount of time that ford has had my vehicle in their shop is 14 months. Customer service is a joke. I was told that they could not do anything to help the repair facility or myself as to a resolution to the problem. They said that their job was to fill me with a bunch of bull and tell me what I want to hear so that time can pass and they can try to fix the issue. My problem started on mile 1. They were notified immediately after I drove off the lot. 26 months later and I still have the same problem. Corporate greed and inept repair facilities along with ford engineering and you get a recipe for vehicles that don’t last and customers that are greatly disappointed in a product. Believe me, I learned my lesson!! Never again. More

Worst customer service professionalism in the service department I have ever experienced! Would never call and update, didn’t even fix problem, ended up taking truck back! department I have ever experienced! Would never call and update, didn’t even fix problem, ended up taking truck back! More

The Ford dealership in Conway is welcoming and professional. They will help you find the car of your dreams. The finance team will help you save plenty of money too. professional. They will help you find the car of your dreams. The finance team will help you save plenty of money too. More

Overall Experience. I bought my F-150 from Smith Ford. Caleb Henegin is by far the best salesman in the business. When my truck was hit, Smith Ford Body Shop took excel I bought my F-150 from Smith Ford. Caleb Henegin is by far the best salesman in the business. When my truck was hit, Smith Ford Body Shop took excellent care of me. When I got my truck back I could not tell it had ever been damaged. More