Smart Honda of Davenport

misscommunication led to unpleasant experince First I want to say Del Smith was an awesome salesman. What made this unpleasant was dealing with Brice. When I test drove the vehicle, the passeng First I want to say Del Smith was an awesome salesman. What made this unpleasant was dealing with Brice. When I test drove the vehicle, the passenger side mirror was broken. Del said it would be fixed, they were waiting on a part. I brought the vehicle in the next day to have it detailed and to get a second key made. Everything was taken care of except for the mirror. Del said that it was going to be over 500 dollars and they were not going to pay for it. Keep in mind that I signed a form at purchase that stated they would fix the mirror. Here is where Brice came in. His idea of fixing the mirror was to take it off the door and put it on the frame (that's what you do when you have the doors off a Jeep). My idea of fixing it was to replace the broken plastic frame that holds the mirror. After arguing with Brice, who severely lacks in customer service skills, I told him I was done talking to him and he walked away. I asked Del if I could talk to Brice's boss and out comes Shawn Martens. What a very nice man. He was able to find a solution and makes us all happy. Shawn understands the importance of having excellent customer service skills. You never want to have a customer walk away with a bad taste in their mouth. A person who has a bad experience will tell an average of 7-9 people. A person who has a good experience will tell an average of 2-3 people. Del and Shawn saved the sale. I was ready to take my old car back after dealing with Brice. Thank You Del and Shawn. I love my Jeep! More

Buying my Chevy Malibu Brad made sure that I received the vehicle of my dreams and made sure the vehicle was held until I had a chance to see it. He went above and beyond th Brad made sure that I received the vehicle of my dreams and made sure the vehicle was held until I had a chance to see it. He went above and beyond the normal sales experience! Jason made sure we understood the financial end of things. More

Great communication...super helpful! I was looking for a new vehicle and the folks at Lujack Honda were excellent. I worked with Jonathan and I was grateful for his helpful attitude. Th I was looking for a new vehicle and the folks at Lujack Honda were excellent. I worked with Jonathan and I was grateful for his helpful attitude. They communicated well, and I appreciated the attention that I received. I highly recommend them! More

Honda CR-V Del is a great salesman and so is Dan! Both are awesome guys, plus great place to get a car! Absolutely amazing service between both. Del is a great salesman and so is Dan! Both are awesome guys, plus great place to get a car! Absolutely amazing service between both. More

Smooth Easy Purchase, No Pressure, Great Experience Perhaps the easiest, no hassle, no pressure car purchase of my life. The salesperson (Alexis Warren) was well informed, flexible, low pressure, and e Perhaps the easiest, no hassle, no pressure car purchase of my life. The salesperson (Alexis Warren) was well informed, flexible, low pressure, and easy to work with. She was attentive to our search for the right vehicle, right from the start, and stayed with us until the sale was complete. More

Honda Odyssey Greg was awesome!! Really worked hard to get the price we wanted. Went to a few different dealerships and Greg was able to pull Lujaks to the top wi Greg was awesome!! Really worked hard to get the price we wanted. Went to a few different dealerships and Greg was able to pull Lujaks to the top with the great deal on our trade. More

Honda Accord Purchase Del is a great guy and a great salesman. He knows what he's talking about when it comes to cars and can help you find a great car for a good price. Del is a great guy and a great salesman. He knows what he's talking about when it comes to cars and can help you find a great car for a good price. More

Great sales staff Lou Stella's calm, no-pressure demeanor helped put us at ease while deciding which vehicles to test drive. He was very patient and took time to answer Lou Stella's calm, no-pressure demeanor helped put us at ease while deciding which vehicles to test drive. He was very patient and took time to answer our questions in detail and to our satisfaction. Everyone involved with the sale was personable and professional. Only disappointment was not being informed of additional fees before being presented the purchase agreement. More

Honda Civic Purchase I was pleased with everything regarding purchasing my new Civic. Until I left my car for the day to get the exterior package. The dealership provi I was pleased with everything regarding purchasing my new Civic. Until I left my car for the day to get the exterior package. The dealership provides you with a rental car from Enterprise. I did not understand this until I waited to get picked up by Enterprise. My total wait time by the time I left with the rental was over an hour. The car I got was dirty, stinky and nasty. It smelled like wet dog. I felt so devalued as a customer. In my many years of buying cars, I have never had to put up with anything like that to get transportation. This is an awful policy that Lujack has. More

2012 Pilot I really appreciated all Lujack did to keep my business local here in Davenport rather than driving to surrounding areas to purchase my vehicle. I th I really appreciated all Lujack did to keep my business local here in Davenport rather than driving to surrounding areas to purchase my vehicle. I think they truly value customer loyalty, and they will have mine for a long time! More