Smart Chevrolet - Service Center

I would never purchase another vehicle from them. They agreed to fix my radio and it took over a year to get it fixed was told I couldn’t get one of their rentals because they would only have my car They agreed to fix my radio and it took over a year to get it fixed was told I couldn’t get one of their rentals because they would only have my car overnight. A year and some months later they called to schedule to fix it and they kept my car for a while week and two days. Was told that the radio they had didn’t work so they called me to see if I was willing to put a radio in there if they could find one like from Best Buy or similar. I told them that if it was going to look like the original one coming out that was fine. So they found a radio and it took them another 4 days to put it in. Was told the antenna didn’t come with it and they were waiting on one. Picked my car up and the entire set up for my radio and heating ac system was different they where actually switched so my radio was at the top and I had knobs that turned for the heating/ac. Now my heating/ac is at the top and radio at the bottom.. I only have one radio channel that half way picks up after they claimed they received one to put in it. The Bluetooth doesn’t work u can call on in but they can’t hear u because it’s not connected right, my back up camera isn’t connected at all, all my buttons on the steering wheels don’t work like the original, and if u don’t remember to power the radio off with the power button before cutting the car off and go a day or two without driving it the battery to my car is dead. This has happened twice so far. I have called twice first I spoke to Donnie and he told me to pick a day to bring my car back mind you I’m 45 mins from the shop plus don’t have another vehicle to get back and forth to work because my spouse works local as well as takes and picks up my son from preschool. I work a hour from home. So I called back several days later to tell them I need a rental spoke to a lady that answered the phone explained all this to her and she took my information said Donnie would call me back when got back from lunch it has been going on three weeks still no one has called.. if you buy a vehicle from them don’t trust the service dept because I been screwed not once but several times from them.. More

Unprofessional and easily offended I guess would be the terms to describe my discussions with Austin and Garrett. Lacking negotiation skills would be an understatement. They are right and you are wrong. Ju terms to describe my discussions with Austin and Garrett. Lacking negotiation skills would be an understatement. They are right and you are wrong. Just told them I thought the vehicle was priced a little high and they did not like the idea of that. Now the vehicle is unsold and nearing my initial offer price, funny how that works. More

My car had some front-end damage, but they repaired it and cleaned it up so well that it now looks brand new. I highly recommend them. and cleaned it up so well that it now looks brand new. I highly recommend them. More

The personal and friendly service and care provided by this company was the best I have ever experienced. I was simply blown away by them. They deserves a five star rating! this company was the best I have ever experienced. I was simply blown away by them. They deserves a five star rating! More

Personally, I have enjoyed working here. I had some front end damage and the body shop took care of my car and it looks as good as new. end damage and the body shop took care of my car and it looks as good as new. More

I wanted a Honda CRV but the one I talked to Deidra about was gone, she asked me what I was looking for and I told her the same exact thing. She told me she would let the owner know and they would be able to was gone, she asked me what I was looking for and I told her the same exact thing. She told me she would let the owner know and they would be able to get me something. So said so done, patience is a virtue I will be working with this dealership again! More

1st things 1st my wife and I drove 4hrs to the dealership on thinking we're getting a great deal. I recieved an email the night before stating that the car I was looking at had now went on sale for a great p on thinking we're getting a great deal. I recieved an email the night before stating that the car I was looking at had now went on sale for a great price so naturally I was excited. Before leaving I called to double check to make sure this is real and was told yes and upon arriving during the test drive as well but when it came to do the paperwork was tell all of a sudden the email was sent out in error and the GM Mike comes over and tells me he's sorry but he cant honor the email but he can fill my car up for my inconvenience. What a joke. So my wife and I talk it over and buy the car anyways. Now the finance Mike is shady as well he goes over the numbers and thus dealership come to find out doesn't offer ANY type of warranty at all but goes over what is call a "tire and wheel" offer and we decline but after looking over the paperwork when we got home he charged us for it anyway an extra $990 smh so when I see this it's late because we didnt get back home until late that night called all day the next day left messages for the GM Mike but all of a sudden he's in a "meeting" which I take it he's still in because I never received a call back yet called back a few hours later to speak with sales manager Chris he takes my name and number n promises me that he will get it to Mike as soon as he gets out of his "meeting" still haven't heard from him yet. Long story short their prices are over Kelly Blue Book No Warranties Shady Salesmen False Advertisers. if I could I would give them a ZERO but Thanks be to The Lord he fights my battles!!!! And I still have the Victory!!! More

Stay far away here! I brought a Tahoe at the end of March 2019 and my transmission went out October 17, 2019. I've called over 20 times to speak to the general manager I have yet received a callback this pla 2019 and my transmission went out October 17, 2019. I've called over 20 times to speak to the general manager I have yet received a callback this place is a rip off they just want your money and that's all! they do not care about you! only your money be aware stay far away now I am having to get a lawyer to handle this situation and I’m getting the news stations to get them onboard as well for me. More