Smart Chevrolet

BUYER BEWARE!!! I was asked to leave a 5 star review through text message from Smart Chevrolet, that won't be happening. We bought a 2016 Subaru Forester from Smart C I was asked to leave a 5 star review through text message from Smart Chevrolet, that won't be happening. We bought a 2016 Subaru Forester from Smart Chevrolet one month ago. We drove 5 hours from Virginia with our one year old son. Before making the drive we asked a lot of questions about the vehicle. It has 130k so we wanted to make sure it was as nice as they were trying to portray. Every time we asked we were told it was perfect. We made the drive and when we got there we were told the vehicle actually had "a little cosmetic damage that was fixed" but other than that, it was perfect. No accidents or structural damage is what we were told. The test drive went well and we decided to buy the vehicle for a little under 15k. The first hour or so of the drive was fine until we picked up speed. The car begin humming and vibrating at high speeds. When we got home we decided to have it checked over worried they didn't balance the tires, etc. That's when we found out it has two horribly bent wheels, the radiator support has been welded back in, the tires weren't balanced, there was spray paint overspray on the top of the vehicle near the windshield and on the passenger side door, they recently put in a control arm and it wasn't properly torqued, and the cherry on top, it needs a transmission. We started calling the dealership repeatedly a week after we got home and didn't end up talking to anyone for 3 weeks. When I talked to the manager his incompetence was baffling. During the conversation he asked why I didn't buy an extended warranty. I told him we had talked to multiple people over the phone that guaranteed us a car in perfect working order, we were also reassured in person. I then asked Chad does that mean that your customers can't trust the word of your employees and should rely solely on their own eyes when buying a car from your dealership. His reply? " I guess". Chad, you truly made my jaw drop in that moment. If that is the case, your dealership has no business selling cars online and shipping them. The only thing we were offered was having a used transmission put in the car for $2,400. By the same employees that can't torque a control arm properly? That sounds like a great idea. There were also 3 open recalls on the car that should've been fixed before I purchased it. Another issue, I still don't have my tags. I've had expired temporary tags on my car since the 15th. It is now the 23rd. They also sent us home with the wrong paperwork, giving us the hard copies. This place is a mess. Do yourself a favor and shop elsewhere. The bad reviews aren't lying or exaggerating. This is the type of dealership where you either have good luck or bad luck, but that's all it is. There is no quality control with the vehicles they buy and sell. I filed a complaint to the BBB in North Carolina. If you had a similar experience I recommend you do the same. More

We found a vehicle online on their website Thursday, July 9 so I contacted them about the vehicle. I emailed them (see attached pictures) asking if there were any issues with the vehicle. The response was th 9 so I contacted them about the vehicle. I emailed them (see attached pictures) asking if there were any issues with the vehicle. The response was the vehicle was inspected and no issues were found. So we went there with an appointment at 10am on July 11 to test drive the vehicle. The vehicle drove well and we inspected the car to the best of our ability and everything looked ok. When we looked in the engine bay, I did notice that one of the cold air intake lines was broken which wasn’t a big deal. Also, it was past due on its service. When we told the sales rep about these issues he said he’d look into it for us. When he came back, he said the vehicle was just sold to someone in Kentucky over the internet. We made an appointment Thursday, drove 3 hours to look at the car, and during our test drive and review, it was sold from under us. We were furious. However, the general manager appeared to make it right and allowed us to buy it. When buying the vehicle, we were “highly encouraged” to purchase an aftermarket warranty because of the make of the vehicle. My wife has had a couple of cars from this brand and her dad has several so we know the reliability of them. We declined, made the purchase and drove back to Greenville. Just to be sure and make ourselves feel comfortable, we had her local mechanic look at the car. In the same time it took SmartChevrolet NC to inspect the car, her mechanic saw the radiator was leaking and that the control arms, sway bar, and sway bar links were all worn. Two major issues that SmartChevrolet NC mechanics should have caught. I know we bought a used vehicle but I did tell them several times to be honest and let me know if any issues so we could discuss it. But to allow My pregnant wife to drive back 3 hours with issues that put her in danger on the highway is unacceptable. I called them back and stated what was found. I came to 3 scenarios for the mechanics. They either didn’t inspect the car at all, saw what was wrong and said everything is ok, or they don’t know what their looking at. They have 2 other cars of the same model on their lot and I wouldn’t trust them. The sales rep blatantly told me “I told you to get an aftermarket warranty. Those issues happened on your trip back.” I told him there is no way the whole front end would be worn in 3 hours and that the radiator just started leaking in that time frame. He said he spoke to his general manager and there is nothing he can do. I told him I understood and we’ll see where this goes. This is a warning to anyone in NC, SC, GA and TN. Do NOT purchase a car from this dealership. They cannot be trusted. And when caught and asked to make it right, they say too bad. Please share so nobody else had to go through what we through when buying a used vehicle. More

DO NOT buy a car from this dealer!! We purchased a Mercedes GL 450 from them after they told us nothing was wrong during their inspection. We drove 3 hours to get this car, and all we were asking for Mercedes GL 450 from them after they told us nothing was wrong during their inspection. We drove 3 hours to get this car, and all we were asking for was honesty. We immediately had the car inspected by a Mercedes mechanic we have used and trusted for years. Come to find out the car has a leaking radiator and suspension problems totaling over $5,000 in repairs. They allowed me, who is pregnant by the way, to dangerously drive this car 3 hours with a leaking radiator. Now I cannot even drive it until at least the radiator is replaced. They tried to tell us that all of this wear and tear and the radiator leak happened during our 3 hour drive home. That’s not even possible for all of that wear to happen in that time frame. More

Our experience with Smart Chevrolet was great. Ike was our salesman he was amazing. This was actually the best car buying experience we have had. our salesman he was amazing. This was actually the best car buying experience we have had. More

Had a great professional experience at Smart Chevrolet body shop. I had some front end damage and the body shop took care of my car and it looks as good as new body shop. I had some front end damage and the body shop took care of my car and it looks as good as new More

I came very close to walking away from this deal. Too much damage on motorcycle. Got home found more weird damage. Not happy 100% I did think Chris was cool and I wanted to meet Carl, not there? That’s w much damage on motorcycle. Got home found more weird damage. Not happy 100% I did think Chris was cool and I wanted to meet Carl, not there? That’s why I gave 5 stars. Finance manager was nice. Felt a little pressure to buy. Time will tell if this a good deal or not. More

1st things 1st my wife and I drove 4hrs to the dealership on thinking we're getting a great deal. I recieved an email the night before stating that the car I was looking at had now went on sale for a great p on thinking we're getting a great deal. I recieved an email the night before stating that the car I was looking at had now went on sale for a great price so naturally I was excited. Before leaving I called to double check to make sure this is real and was told yes and upon arriving during the test drive as well but when it came to do the paperwork was tell all of a sudden the email was sent out in error and the GM Mike comes over and tells me he's sorry but he cant honor the email but he can fill my car up for my inconvenience. What a joke. So my wife and I talk it over and buy the car anyways. Now the finance Mike is shady as well he goes over the numbers and thus dealership come to find out doesn't offer ANY type of warranty at all but goes over what is call a "tire and wheel" offer and we decline but after looking over the paperwork when we got home he charged us for it anyway an extra $990 smh so when I see this it's late because we didnt get back home until late that night called all day the next day left messages for the GM Mike but all of a sudden he's in a "meeting" which I take it he's still in because I never received a call back yet called back a few hours later to speak with sales manager Chris he takes my name and number n promises me that he will get it to Mike as soon as he gets out of his "meeting" still haven't heard from him yet. Long story short their prices are over Kelly Blue Book No Warranties Shady Salesmen False Advertisers. if I could I would give them a ZERO but Thanks be to The Lord he fights my battles!!!! And I still have the Victory!!! More

Best car buying experience I have ever had thanks to the personal and friendly care and service from Paul Hooker. He was simply awesome. Would give him 10 ÷ stars. Also everyone involved from Anna in financ personal and friendly care and service from Paul Hooker. He was simply awesome. Would give him 10 ÷ stars. Also everyone involved from Anna in finance and George and the other guy from delivery went way out of there way to make this a wonderful buying experience. And I got my dream car. Thanks to you all. Would recommend this dealership to anyone that needs to buy a vehicle. :) :) :) More

Amazing experience Excellent experience. They did a great job getting me financed with a low interest rate and had the truck shipped to my driveway. The truck was exactl Excellent experience. They did a great job getting me financed with a low interest rate and had the truck shipped to my driveway. The truck was exactly as they said it would be, and more! I'll definitely do business with them in the future. The entire process was smooth and easy. More

Friendly Service I purchased a used car from Smart Chevrolet and they were very courteous professional. I was able to purchase the car for a very reasonable price. The I purchased a used car from Smart Chevrolet and they were very courteous professional. I was able to purchase the car for a very reasonable price. The car was well detailed and prepared for pickup at the date and time promised. The only thing I missed was the driver's side rear view mirror would not work. I opted for no warranty, so this was my fault. I would definitely recommend this dealer to friends and family. More