Smart Chevrolet

I'm not going to go into too much detail just yet, but I'm having a lot of trouble with customer service. You see, we purchased a car weeks ago and we still don't have the registration figured out because I'm having a lot of trouble with customer service. You see, we purchased a car weeks ago and we still don't have the registration figured out because in the process the car had several very expensive issues and we were working on that to come to some sort of resolution but nobody calls you back. We were very quickly heading towards making this a legal issue but I'm trying not to take it there. Feel free to respond to this guys, or don't work with me and will turn the temperature up. I'm not going to count my lucky stars and hope for the best like everybody else here... Have a great day! More

Great place to buy a car ! !! Definitely recommend, I went from neg equity to new car and lower payment . Wowzers. !! Definitely recommend, I went from neg equity to new car and lower payment . Wowzers. More

Very great customer service and definitely will hook you up. I told them my dream car and did not expect to be leaving with it in only a weeks time. up. I told them my dream car and did not expect to be leaving with it in only a weeks time. More

We work with Liz and had a wonderful experience. She made the carb and process so easy for us. She’s so nice and easy-going with everyone. I love that she makes sure everything is taken care of befo She made the carb and process so easy for us. She’s so nice and easy-going with everyone. I love that she makes sure everything is taken care of before you leave the lot. More

Drove three hours to get an advertised truck that we had spoke to a salesperson (Ike) about and was contacted by Brianna via text while in route about our eta to find out they had already sold the vehicle. spoke to a salesperson (Ike) about and was contacted by Brianna via text while in route about our eta to find out they had already sold the vehicle. Both were aware we were on our way and Ike insisted on running our credit yesterday but neither bothered to let us know the truck was sold. Very inconsiderate and unprofessional. I will never try to do business with them again and I will be sure to spread this information whenever the opportunity arises. More

Liz was excellence to work with and Brady went over and above to make the deal right. I will be back . above to make the deal right. I will be back . More

I would give zero stars if I could. I drove out of my way to purchase a 2018 Tesla model 3 from (not so) Smart Chevrolet in Madison, NC. I was approved, agreed to purchase price, bought I drove out of my way to purchase a 2018 Tesla model 3 from (not so) Smart Chevrolet in Madison, NC. I was approved, agreed to purchase price, bought it, signed all paperwork. I was supposed to take delivery next day so two issues could be fixed with the vehicle (driver side window button and illegal tint had to be removed from front windows.) I got a call the morning of delivery saying the bank magically wants $2500 in cash to make the deal happen, after we had already agreed to a deal and signed papers. I refused because where I'm from when you sign paperwork and shake a man's hand, a deal is a deal. Apparently this is not the case for Dull Chevrolet. DO NOT FALL FOR THESE SCAMMERS TRICKS. THEY WILL RENEG ON A DEAL AND NOT HONOR YOUR SIGNED CONTRACTUAL DEAL. More

They are very patient and helpful with your purchase. Liz was outstanding with her knowledge of the car. She went above and beyond to answer my questions and requests. This was my first online purchase Liz was outstanding with her knowledge of the car. She went above and beyond to answer my questions and requests. This was my first online purchase and she made it very easy. More

They work with you on getting the vehicle you want. The dealership and the salesperson make it happen. Very easy process. The dealership and the salesperson make it happen. Very easy process. More

Absolutely terrible, called to inquire about a range rover, was put on the phone with Tyler who made the arrangements to buy the car. I was pre-approved by capital one so I knew what my interest was, Ty rover, was put on the phone with Tyler who made the arrangements to buy the car. I was pre-approved by capital one so I knew what my interest was, Tyler tried to up the interest rate by 2 points, I called capital one and they said my interest should be what was quoted on the site, after relying that to Tyler, magically they had a better offer from Wells Fargo (that should have been a red flag not to buy from these people) flew from Florida to pick it up as I was driving down noticed that the AC didn't work properly. I notified Liz the person that assisted me picking up the car. For the next two days, she was very dismissive so I asked for the report of the 120 point inspection (she said she would send to me never did) took the car to land rover to have the system checked (I had to pay $450 for them for their inspection and to recharge it as it was low on freon - Something Smart Chevrolet should have done prior to delivery) I left a voicemail for Tyler about the situation and never received a call back, called logan his manager who was even more dismissive and told me that I could bring the car over to them or he could give me the "$50 in his pocket for a bottle of freon" I told him his offer was offensive, he said that I offended them by not buying a extend warranty from them (which will not have cover that anyways as it was not a breakdown) I also mentioned that the issue was already resolved but that I was assured the car had no issues by Tyler and that it was thoroughly inspected. He said that there was nothing he was willing to do and refused to provide me the contact information for the GM. A Dealer that cannot stand by the product they sale by even a week and cannot follow through with their word is not really worthy of your business (Beware if you are buying out of State as these people do not properly check the cars they sell or as described by Logan "we just put gas on them and give them a quick drive, I guess that is their 120 point inspection and that is why I never got my report) In addition there should have been a credit of $56 dollars for registration fees that was sent back to them by the DMV that should have been sent to the bank or refunded to me and that wasn't done either. I am also still waiting for Liz to send me the 120 point inspection report and the USB owner manual she promised... Do not recommend doing business with them. More