Smail Kia

My whole experience with Smail Kia was a great one. Upon entering the store, we were immediately greeted and assisted. Jeff Hobbs was the sales person I had been working with on the phone. Mr. Hobbs did s entering the store, we were immediately greeted and assisted. Jeff Hobbs was the sales person I had been working with on the phone. Mr. Hobbs did show me the cars we had discussed on the phone, and they were as he described them, with the equipment he described. One thing I did like was the test drive. It was snowing at the time, so Mr. Hobbs did the driving. He did a test drive like I would have done, not crawling along like a snail, like the test drive I had earlier in the day at another dealer. Unfortunately, I was not able to afford the first two vehichles that we had discussed. Mr. Hobbs was able to provide me with some alternative choices, which I ended up purchasing. I also dealt with Jason and Carl on the financing, and they too were very helpful, and able to get me the payment I wanted. In fact, I received a call from Jason today indicating he had found me a lower interest rate loan. I will recommend Smail to any friends and family looking for a new vehicle. More

My husband and I had a great experience here at this dealership. Our salesman, Rob was friendly and helpful. He was also very knowledgeable about the car and how everything worked in it. We would defini dealership. Our salesman, Rob was friendly and helpful. He was also very knowledgeable about the car and how everything worked in it. We would definitely recommend this dealership to a friend. More

Our sons friend, PJ Adamson who works in the Service area mentioned that Smail sales Kia, so we decided to go there first even though we have purchased our last 4 cars from Jim Shorkey in Irwin. Marty greete mentioned that Smail sales Kia, so we decided to go there first even though we have purchased our last 4 cars from Jim Shorkey in Irwin. Marty greeted us at the door and asked what we were looking for. After taking a Kia Soul for a test ride and working numbers, Marty was willing to work with us to put us into a car we liked and could afford with no pressure. After taking the Forte for a ride I really couldn't make up my mind and ask if it was okay to think about over the weekend. Marty came back and said take the Forte home and use it for work on Monday to see how you like. How great was that! Well needless to say we purchased the Forte and the warrenty, free state inspections are also a plus. The price fits our budget and they also transferred titles for us so we did not need to go to a messenger service. Everyone was so great. Thanks Marty for everything!! More

It was a wonderful experience in working with your dealership during the purchase of my 2008 Kia Sportage. I located the car on AutoTrader.com and spoke with Rob in the phone, he was very friendly, i dealership during the purchase of my 2008 Kia Sportage. I located the car on AutoTrader.com and spoke with Rob in the phone, he was very friendly, informative, and made me that he was interested in me being a customer. We worked together over the next few weeks trying to arrange a time for me to come out and see/buy the car. Through snowstorms and my being sick to a family emergency he was always courteous and friendly and helped me through the steps to apply for financing. This is my first car after graduating from college and although I wasn't purchasing a new car he made me feel that my purchase was just as important. During the acquisition of the car he sat with my daughter and I and helped me understand the process. Although I live an hour and a half away from the dealership, I will be returning to Smail and to Rob for all of my future purchases! More

We were very pleased with the way we did not have to go back and forth getting the best price. Martin Cummins was very helpful. back and forth getting the best price. Martin Cummins was very helpful. More

I thought the dealership was great. Everybody was very friendly and helpful. My salesman wasnt a ford salesman so his knowledge of the trucks was limited. Ralph Kercheval (ford salesman) spent some time w friendly and helpful. My salesman wasnt a ford salesman so his knowledge of the trucks was limited. Ralph Kercheval (ford salesman) spent some time with me answering questions and talking with me about the F150, which I thought was awesome. I thought it was so nice that even though he wasnt going to make a dollar off the sale he had no problems talking with me. I thought Marty Cummins did a great job also. He listened to what I wanted and went out and found it. he didnt try to force stock items on me. He also pushed the sale through quickly. I asked him to have all the docs ready for me when I came and he did. That means a lot to me, I hate waiting around dealerships. Last but not least was Ross Rao. I thought he was just a class act from start to finish. He was super helpful and just an all around nice, genuine person. More

I wanted to follow thru with my rating because of the exceptional service I had with the employee/sales person at Kia in Greensburg. Smail has always been a highly recognized name here in Murrysville, b exceptional service I had with the employee/sales person at Kia in Greensburg. Smail has always been a highly recognized name here in Murrysville, but this is the first time that I've had personal dealings with this dealer. Each question I had was answered much to my satisfaction and since my purchase of the Optima SX I've found it necessary to call my salesman, Dylan Hewitt. My call was returned in a very timely fashion and handled with the utmost courtesy. Not only would I recommend this dealership, but I would personally recommend my salesman. Thank you. Norma M. Lanza More

I contacted Smail KIA after a bad experience with a KIA dealership in Johnstown. I spoke with Jason Reid who answered all of the questions AI had at that time and I explained that I was involved in an aut dealership in Johnstown. I spoke with Jason Reid who answered all of the questions AI had at that time and I explained that I was involved in an auto accident that totalled my car and was recovering from injuries. Jason understood completely and even drove a new KIA to my house approx. 45 minutes from the Smail dealership so that I could test drive it. I needed a Sorento with options that Smail did not currently have and Jason located one the same day as my test drive. The dealership had it ready for me to pick up in 2 days which was 2-3 days earlier than I expected. Normally buying a new car is something I have learned to dread. This time it was painless. There was no pressure from anybody at Smails and I am sure that all my KIA needs will be taken care of in a super effient way by the dealership. I would recommend them to anyone. More

I am giving this review because each aspect of my visit to Smail was great. The reasons are as follows. At Smail, I was greeted in a friendly manner and with a smile. I felt comfortable right away! I to Smail was great. The reasons are as follows. At Smail, I was greeted in a friendly manner and with a smile. I felt comfortable right away! I did have a few brief talks with some team members throughout the day and everyone seemed in a good mood. I noticed other buyers in the building and they were also being treated like people and not just a number to put up on the markerboard at the next sales meeting. A car is one of the top investments anyone can make in there lifetime (a few times), and I, as well as others it seemed, were being treated as if the salespeople were very understanding of that. Marty was very patient with me throughout the sales process and dealing with my crazy long indecision on what color I was to choose among the Sorentos. We did negotiate a bit and he was cordial enough not to argue at any time and kept going back to the GM over and over as I had been trying to get my best price. It felt as if he had my best intentions in mind throughout the process. I do feel as if I had drove away in a very nice car with a fair price that fit in my budget. So I do not have ANY buyers remorse, which I know is very uncommon! It feels good not having that hang over your head, second guessing. I'd buy again. Thanks again. Anthony More

As I began my search for my new vehicle over two months ago, I have had many discussions we many dealers. Marty Cummins was one of those individuals who listened to my needs and kept in touch without nagg ago, I have had many discussions we many dealers. Marty Cummins was one of those individuals who listened to my needs and kept in touch without nagging. Although I live an hour from Smail, Marty convinced me with his genuine and sincere approach to make the drive to Greensburg and give Smail a chance to serve me. As if I was not already impressed with Marty's service, something deep inside told me Marty and Smail was going to be my choice. I contacted Marty in advance with my ETA and he had my vehicle of choice cleaned and fully fueled. I must say, I have never experienced such confidence as to have a vehicle fully fueled for a test drive. Something told Marty, I was there to buy, just as something told me Marty was my guy. Upon arrival I met with Marty and team. Shortly into Marty's no pressure approach, Marty took the time to have my wife's vehicle (2010 Honda Pilot) washed thoroughly including the wheels while we decided on a vehicle. I think the $15 wash was a great investment, considering we bought the 2012 Sorento SX. I also must add the fact that because we did not have a valid insurance card, Marty was more then willing to drive to our house (nearly a hour away) to show his unbelievable commitment to his customers. I have already recommended Smail (and Marty)to 2 colleagues for a purchase. More