Smail Acura

I had a good experience at this dealership. The salesman was very knowledgeable. We came to an agreement very quickly. All paperwork was handled very smoothly and efficiently. was very knowledgeable. We came to an agreement very quickly. All paperwork was handled very smoothly and efficiently. More

This was the furthest dealer from our house, so we were trying not to have to go there. From the time we arrived at the showroom, it was a great experience. Clint Robbins was truly exceptional. He cont trying not to have to go there. From the time we arrived at the showroom, it was a great experience. Clint Robbins was truly exceptional. He continued the test rides after the dealership was closed. He was knowlegeable, & professional at all times. He was thoughtful & considerate, bringing us a cup of cold water in exceptional heat conditions, while we were outside trying to decide, but did not stay trying to pressure us. Clint & Jim Long, the business manager, stayed after the dealership closed again the second day, but we were not rushed in completing the deal. Clint offered to come to our driveway to show us all the features on the car, but we opted to stay & do it right then, meaning we left the dealership at 11 pm. It was an unexpected, hassle-free negotiation. We received a fair price on the purchase & on the trade-in. We would strongly recommend them to anyone. More

Mike was very cordial and professional in helping us make the decision to buy an Acura RDX. After telling us about all its features and letting us test drive both the RDX and the MDX, Mike also took us to d the decision to buy an Acura RDX. After telling us about all its features and letting us test drive both the RDX and the MDX, Mike also took us to different car lots to inspect similar vehicles by different car manufacturers. He helped confirm the choice we were leaning towards. Mike, along with others at the Smail dealership, provided assurances of quality, service and customer satisfaction with the purchase. Trust in whom you are buying a luxury car from is important. It makes the sale and keeps one coming back again. Mike sealed the deal for us. More

Clint Robbins was the sales professional we dealt with most at Smail Acura. We had expressed to Clint that never in any of our car experiences had we dealt with a sales professional as knowledgeable, tho most at Smail Acura. We had expressed to Clint that never in any of our car experiences had we dealt with a sales professional as knowledgeable, thorough and customer friendly as he was. Additionally, what we appreciated most was that Clint (nor anyone else at Smail) was not condescending at all - a characteristic that unfortunately we have seen too many times when dealing with car dealerships. For that reason, I'm glad there is a forum such as this where other people can read reviews like this and hopefully give Smail Acura a try. The only reluctance we had was dealing with a dealership that was so far from where we live. We live approximately 90 minutes from Smail Acura. Our concern was that if something needed to be taken care of by the dealership, that's at least a 3 hour trip in itself - a lot of time - especially when we have 2 toddlers at home. Our concerns were immediately put to rest. Clint explained to us, that should anything need to be taken care of, Smail Acura will come to us and pick our car up. Who does that??? That was awesome. There was never any pressure from anyone - not from Clint or Mike, or Jim Long, the business manager at Smail Acura. It was THE MOST buyer-friendly experience we have ever had. I'm not surprised that Smail Acura has the type of rankings they do in our region as well as across the country. As I mentioned, we live approximately 90 minutes from Smail Acura, but it was worth the drive there. This is a dealership we will definitely do business with again and would highly recommend to anyone. More

The experience was not the usual new car purchase experience. I was treated very fairly, withno pressure and all my concerns were answered. Mike Arndt did a very good job in explaining everything experience. I was treated very fairly, withno pressure and all my concerns were answered. Mike Arndt did a very good job in explaining everything to me and when I could reach him I spoke to Joe the General sales manger and was very satisfied with the results and the purchase experience. More

I had an excellent experience dealing with Mike Arndt I had an excellent experience dealing with Mike Arndt from Smail Acura. I would recommend him to ANYONE looking to buy an Acura. He was very pr I had an excellent experience dealing with Mike Arndt from Smail Acura. I would recommend him to ANYONE looking to buy an Acura. He was very professional and treated myself and my family with much respect. He is a very well informed business man, and answered all of my questions with detailed information. I am EXTREMELY happy and satisfied with my NEW ACURA MDX. When I contacted Acura to buy a used Acura, Mike was the sales person who contacted me with information I requested. I soon realized that I was not interested in a used MDX. He quickly got me additional information on a NEW MDX, worked hard to get me a good trade on my current Nissan Armada and discussed pricing on the MDX. It was a pleasure dealing with Mike and I hope that his dealship knows what a valuable asset he is to their sales team! More

Informative and friendly people. They are willing to talk/negotiate price. Helpful after the sale. Other members of the sales team were helpful in answering questions and giving opinions. The service talk/negotiate price. Helpful after the sale. Other members of the sales team were helpful in answering questions and giving opinions. The service department is always courteous and helpful in explaining work needed and done. More

This was our first Acura purchase. We purchased the RD-X. This is a great SUV, we love it. Our salesperson, Wes Dey, made us very comfortable and went out of his way to make sure we were satisfied. RD-X. This is a great SUV, we love it. Our salesperson, Wes Dey, made us very comfortable and went out of his way to make sure we were satisfied. We would recommend Smail Acura and West to anyone we knew was looking for a great vehicle. I would also like to thank Clint who was a great deal of help explaining some details of the RD-X. We were very impressed with the dealership itself and the efficiency of everyone we dealt with. More

I was very pleased with my experience at Smail Acura. My car was 14 years old & I knew I had to purchase a new one but I dreaded the haggling of the sticker price. I felt Mike gave me the best deal & it did car was 14 years old & I knew I had to purchase a new one but I dreaded the haggling of the sticker price. I felt Mike gave me the best deal & it didn't take very long. You now have a loyal customer. Thanks More

My experience was seamless. Mike Arndt is very knowledge of the cars and explained all the options. After my purchase, he followed up to make sure everything was running smoothly. My husband and I have of the cars and explained all the options. After my purchase, he followed up to make sure everything was running smoothly. My husband and I have owned two Acuras which have give us great performance. The one I traded in was 11 years old. I was convinced that I wanted a Buick LaCrosse this time but after test driving it, I returned to Acura. Only having the car for a few days, I love it. More