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Sloane Toyota of Philadelphia - Service Center

Philadelphia, PA

4.9
99 Reviews
Call Service Center (215) 742-9300

99 Reviews of Sloane Toyota of Philadelphia - Service Center

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July 20, 2023

The battery died in my Toyota Camry. It was changed while I was waiting. Rick S. was helpful to done this way. More

by Forget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Santos
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Jul 21, 2023 -

Sloane Toyota of Philadelphia responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Rick and the Sloane Toyota of Philadelphia team. Drive safely, and we hope to see you back again down the road!

July 19, 2023

The customer service representative Chanel lofton was very professional in all aspects of her work she was willing to go the extra mile to make sure that I was happy More

by Jcappell12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Hildenbrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Sloane Toyota of Philadelphia responded

Thank you for the review! We're so glad to hear that Chanel provided you with excellent service and went above and beyond to ensure your satisfaction. We appreciate your business and hope to see you again at Sloane Toyota of Philadelphia!

June 21, 2023

The service department and everyone who works there are pleasant, reliable and an educated front for your company. More

by brachild
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ray Hildenbrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Darcy
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Jun 21, 2023 -

Sloane Toyota of Philadelphia responded

We're so glad to hear that you had a pleasant and reliable experience with our service department! Thank you for taking the time to leave us a great review. We appreciate your support! - The Sloane Toyota of Philadelphia Team

June 16, 2023

Need more attention service advisor rich santos not richardo I have really bad experience with him More

by Ceniagon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Hildenbrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Wang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Sloane Toyota of Philadelphia responded

I apologize that your recent visit fell short of the high standard to which we hold ourselves and our services. I would like to better understand what transpired so that we can work toward providing you with a 5-star experience moving forward. Would you consider reaching out at your earliest convenience? Thank you, Ray Hildenbrand - Service Manager - 215-742-9302

June 08, 2023

MY ONLY ¿? seems EVERY service I am told need for Additional work ?? Gimmick or what More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Hildenbrand
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toan Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Sloane Toyota of Philadelphia responded

Diane, we do our best to provide expertise and to recommend necessary services so I'm sorry for any confusion here. I'm happy to offer my assistance and help sort things out. If you're willing to speak with me, please feel free to reach out. Thank you, Ray Hildenbrand - Service Manager - 215-742-9302

June 07, 2023

They have the best customer care service. Their employees are are polite and helpful. Joe is the best. More

by rrwilliams1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Jun 08, 2023 -

Sloane Toyota of Philadelphia responded

Thank you for the review! We appreciate your business and hope to see you back again at Sloane Toyota of Philadelphia. Safe travels!

May 21, 2023

Chanell is a very courteous, helpful, knowledgeable and friendly service representative at Toyota on Cottman Ave. in Phila. who has a warm smile & greeting for all & never seems to get flustered. She kept More

by Cookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Hildenbrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Channel
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May 23, 2023 -

Sloane Toyota of Philadelphia responded

We appreciate you taking the time to share your experience with us at Sloane Toyota of Philadelphia! It's great to hear that Chanell provided courteous and knowledgeable service for your car and kept you updated every step of the way. Thank you for the five stars and support!

May 03, 2023

Fast service, always keep you updated on the car’s progress, and they take care of your car. I’m satisfied with the service. More

by Josefine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiran Gonzalez
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May 03, 2023 -

Sloane Toyota of Philadelphia responded

Josefine, we're so glad to hear how satisfied you are with the fast and informative service our team provided at Sloane Toyota of Philadelphia. Your car is in good hands with us, and we appreciate your trust in our business. Thank you for taking the time to share your experience!

April 25, 2023

Their employees and technicians are professional! They call or text with recommendations to fine tune your car!! More

by cspezial1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Hildenbrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Channel
Report | Print
Apr 25, 2023 -

Sloane Toyota of Philadelphia responded

We are flattered! Thank you so much for trusting Sloane Toyota of Philadelphia with your vehicle needs!

April 14, 2023

I was completely satisfied with the exceptional service I received at my last visit.They did a great job getting my car repaired, and gave me prompt and professional service. More

by frank.crawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Hildenbrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Sloane Toyota of Philadelphia responded

Frank, we are thrilled to hear that you had an exceptional experience with Sloane Toyota of Philadelphia! Thank you for sharing your kind words about our prompt and professional service. We are grateful for your business and look forward to assisting you again in the future. Have a great rest of your day!

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