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98 Reviews of Sloane Toyota Glenside - Service Center
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February 07, 2017
Pathetic Service and arrogant behavior I don't even want to give them 1 star. Pathetic service I have ever experienced in my life.I gave my car for service as it gave engine check notificat I don't even want to give them 1 star. Pathetic service I have ever experienced in my life.I gave my car for service as it gave engine check notifications, l had purchased extended warranty and it was a brand new 2016 corolla bought in Jun 2016 bought from the same dealer- Toyota Sloane glenside. I gave it for servicing, and called minimum thrice in a day to know about the status, service representative was very rude and arrogant, he did not answer anything about the car status, he did not even bother to answer what happened to car, I was worried and contacted Toyota USA and told them entire story they said they cannot do anything as I am having dealer warranty , after 3 minutes I got a call from dealer service center and they told that I filled diesel in my car hence engine broke down, they also mentioned that it's my mistake and hence it cannot be covered in extended warranty, they also told that it would cost $700 to clean the fuel tank. First of all I always refill fuel from sams club which do not sell diesel so there was not even a single chance that I unknowingly filled diesel in my car. I told it to them clearly but they did not listen and continued telling same investigation. On day 2, I called them again and told that I would go for second opinion, after few minutes I got a call back from them stating that it was not fuel issue but rodent has damaged the wire harness and it would cost $350 to fix it. How can you have 2 different investigations within 2 days time. One thing I learned is they try to fool you by giving different reasons , they just want to charge more money and unnecessarily put the service cost on customer Please be alert before going to this dealer.l would strongly not recommend it. More
by PV
Employees Worked With
Herb Lindley
Helpful August 08, 2016
Still waiting! My 2015 Yaris purchase had no tire jack supplied with the vehicle. I am still waiting for them to supply one. The sales manager, service manager, cu My 2015 Yaris purchase had no tire jack supplied with the vehicle. I am still waiting for them to supply one. The sales manager, service manager, customer service manager, and "Ask Toyota" website have been uncooperative. More
by Carl B.
Employees Worked With
Sales manager, Service Manager, Customer Relations manager
August 18, 2014
Service call gone wrong I have purchased 5 new Toyotas from this dealership dating back to 1983 and have had all of them serviced at the dealership. Today was very disappoin I have purchased 5 new Toyotas from this dealership dating back to 1983 and have had all of them serviced at the dealership. Today was very disappointing. A 20,000 mile service resulted in a debacle. The service person told me that I had a nail in my tire, that the tire could not be repaired and I needed a new tire ($250.00). I told him to put the spare on. He said the spare wasn't designed for regular use. I asked if the spare was standard size. He said that the tread was different and would not stand prolonged usage. I insisted on the spare being used. Upon leaving the dealership, I went to a tire shop where I've done business for many years to have them look at the tire for possible repair. The service man at the tire shop removed a "tack" - less than 1/2" long from the tire tread and tested the tire for leaks. There were none. He informed me that the spare was a brand new full sized tire. I returned to the dealer, showed them the "tack" and requested that the supposedly ruined tire be put back on. After some wait, the service person came to have me look at the tire in question in order to impress upon me the fact that it was indeed punctured. I trekked to another building with him where the technicians had drawn a circle on the tire signifying the puncture site. I asked, "Are you telling me that this tire is bad?" The answer, "No, it's not damaged." I told them to put the tire back on. I'm an older woman and feel that this experience exploited my gender and my age. More
by iamjaded
Employees Worked With
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December 10, 2010
I have not only bought my cars from Sloane toyota, but go there to have them serviced as well. I have been pleasantly surprised at the efficient service and well mannered staff there and refer all toyota own there to have them serviced as well. I have been pleasantly surprised at the efficient service and well mannered staff there and refer all toyota owners to go there. Tom Welsh is very helpful and knowledgeable. If there is a problem he gets right on it and makes the customer happy. More
by rabmkm
Employees Worked With
Tom Welsh
December 09, 2010
Great service and great pricing. Always concerned with customer satisfaction. Discuss all needed work before performing service. Only perform the work necessary. No supprises on the bill. Personal attenti customer satisfaction. Discuss all needed work before performing service. Only perform the work necessary. No supprises on the bill. Personal attention from Tom Welsh, the service manager. I recomend this dealership to all of my friends. More
by jwelsh9075
Employees Worked With
Tom Welsh
December 09, 2010
I have always gotten great service at fair prices with Sloane Toyota. The service department is well organized and run efficiently by Tom Welsh and a courteous staff of highly motivated individuals who ma Sloane Toyota. The service department is well organized and run efficiently by Tom Welsh and a courteous staff of highly motivated individuals who make it their business to ensure you have the best experience possible. They always get you in and out quickly and take great interest filling your service and maintenance needs. The service department waiting area is clean and comfortable. I will continue to recommend Sloane Toyota of Glenside to anyone looking for a great place to get their car serviced. More
by gman2344
Employees Worked With
Tom Welsh
December 09, 2010
Outstanding Service every time i have taken one of my 4 cars into the dealership. Service Manager Tom Welsh has the experience and knowledge to handle any problem.His team is a tribute to his leadership.E cars into the dealership. Service Manager Tom Welsh has the experience and knowledge to handle any problem.His team is a tribute to his leadership.Everyone is friendly and goes out of their way to make sure you are satisfied. I would never take my cars anywhere else.They always get the job done right on the first try.Because of all these reasons as well as competitive pricing on New cars and service Sloane is my dealer of choice. More
by mattwelsh
Employees Worked With
Tom Welsh
September 17, 2008
I received a safety recall notice from Toyota that said our 2004 Corolla needed to have the front door glass bolts replaced. I called up Sloane Toyota at Glenside on a Wednesday and the guy who answered th our 2004 Corolla needed to have the front door glass bolts replaced. I called up Sloane Toyota at Glenside on a Wednesday and the guy who answered the phone said that they didn't have any more available times for this week. I asked if there wasn't any way to get it done ASAP, since (and I quote from the notice) "the door glass may separate from the window regulator, bind and shatter during operation of the power windows, causing driver distraction and/or injury." He told me it's nothing serious. Huh? Is Sloane willing to guarantee that? If it's nothing serious, why did Toyota send me a safety recall notice? Finally, he told me that I could drop off my car in the morning and pick it up in the evening. Thanks, how am I supposed to get anywhere with my only car stuck in the shop all day? I guess everyone at Sloane has an extra car lying around. This kind of attitude is nothing new. Every time I've called Sloane Toyota or gone to get my car serviced, they made me feel as if I was imposing on them, like they were doing me a favor by servicing my car. Customer service is important, but apparently not to Sloane Toyota. I will never deal with them again, and I'll be sure to let everyone I know not to go to them to buy a car. Toyota's a good car company, in my opinion, and there are lots of different dealerships you can choose from. Do some research and choose one with better service. More
by jeffheo
Employees Worked With
Service Representative
