Sloane Honda - Service Center

Been bringing my vehicles here for years now and it’s always a great experience! The reps are a pleasure to work with and keep you updated. Jamie specifically, has been on point my last few visits. One o always a great experience! The reps are a pleasure to work with and keep you updated. Jamie specifically, has been on point my last few visits. One of the best. More

Great Service. I have been going to Sloane Honda service for years now and my service writer is Jamie. She and the others at Sloane Service are so friendly and car I have been going to Sloane Honda service for years now and my service writer is Jamie. She and the others at Sloane Service are so friendly and car repairs are done right. I had an appointment for 9:30am and was met outside in the bay area where they wrote down what I needed done. After that the writer walked me into the building where Jamie was sitting and she went over what I needed done (State Inspection, oil change and a recall). She then asked if I was waiting and I said yes. Jamie then showed me to the waiting area. Within moments I get a text from her saying that I could respond to any questions by this text. I was shocked with in 1 hour and 15 minutes Jamie was standing next to me saying the car was down. I was shocked and said did it need anything else and she said no. Again, I was shocked that she didn't try to push any un-needed repairs and she never does that is why I always go to her. I am a senior citizen and she never takes advantage of this. That is why I always go to Sloane Honda and Jamie. She then walked me to the cashier and she got my car delivered to the front door. Keep up the good work. More

Easy check in; staff is always cordial, friendly, and quick to guide you to the right service desk. quick to guide you to the right service desk. More

Had a good experience my car only stayed overnight… in and out in no time. 👍 and out in no time. 👍 More

I took my car in for a service oil change and two day later my low oil light is on saying pull car over and add oil, I was on a major highway and had to pull over and call someone to bring me oil, that e later my low oil light is on saying pull car over and add oil, I was on a major highway and had to pull over and call someone to bring me oil, that experience was so frustrating and scary pulled over on major highway with trucks and car going 65 to 80 miles, I am so dissatisfied and would like to receive my money back for the oil change and for a quart and a half that I had to add on the highway. I don't know why this Honda dealer has workers that don't know how much oil to put back in my Lexus, its a good thing the car has the ability to let you know your oil is low two days after you supposed to have paid for a oil change. I will never take my car to Sloane Honda again for a oil change. I'm thinking about reporting them to the corporate office! More

Dan McCarthy I S alway S in top of his game and informative. He makes it a pleasure Re. Love Sloane and our Ho NDA! 5 stars informative. He makes it a pleasure Re. Love Sloane and our Ho NDA! 5 stars More

Excellent service department, great place to buy a car. The only complaint that I have is hard to make an appointment. The only complaint that I have is hard to make an appointment. More

Dan let me know what the car needed. They told me how long the car would be at the shop and called when car was done.. They told me how long the car would be at the shop and called when car was done.. More

MUST READ LONG BUT VERY WORTH IT! AVOID THIS PLACE AT ALL COSTS! THREE MANAGERS INVOLVED Brett Younger, Gene Drak & Tom Hyndman FYI-The car was purchased about 6 months ago. Apparentl AVOID THIS PLACE AT ALL COSTS! THREE MANAGERS INVOLVED Brett Younger, Gene Drak & Tom Hyndman FYI-The car was purchased about 6 months ago. Apparently they don't have an interpreter in the service department but do sometimes in the sales department so I went here with my neighbor to help him get his car fixed because of a language barrier. He purchased a 2019 Honda Pilot & a warranty from here. Brought it in for severe jerking. They said it needed the transmission oil flushed & if it continued, up to 30,000 miles from the time it was flushed, bring it back & they'd change the torque converter. Bill for the transmission oil flush was a little over $300 & still under warranty. The following day there was a big puddle of oil under his car. Sloane at first refused to look at it because the team that did the job wasn't there. After relentlessly arguing my neighbors had to take it to a mechanic right down the road who was nice enough not to charge them to look at it & told them Sloane never put the plug back so the oil drained. Went back to Sloane told them it was looked at what was missing & still had to argue for them to fix their own mistake, eventually did. Not even 10,000 miles later the severe jerking is back. Currently the car is at Mike Piazza Honda in Philadelphia. Piazza said its the torque converter however looking at all the service notes in the computer this was an issue Sloane Honda is responsible for. We went to Sloane first we spoke to Tom Hyndman who basically said because the warranty is over now they won't fix their mistake regardless of what the paper says that they had given us about returning if the jerking continues. They masked the problem right before the warranty was almost up & wouldn't honor what the service receipt stated from when the oil flush preformed about returning, if it continued, to have the torque converter changed. So we spoke to another manager Gene Drak. Explained the entire story to Gene, he said the general store manager Brett Younger will be in tomorrow morning come speak to him then. First thing in the morning we went back AGAIN to speak to Brett Younger the general manger however he was to busy to assist us Gene Drak said. Gene said he explained the issue to Brett & word for word he said, "out of courtesy we will replace the torque converter" any other issues would be out of their hands because the warranty is up & they are fixing what we had discussed prior to the warranty expiring. Told us make an appointment in service department for the torque converter out of courtesy & bring the car from Piazza. Before we went to the service department I asked Gene how could I get the transmission oil receipt looked at since it was under warranty I was confused to why it was over $300, told me to show it to the service department when making the appointment & they'll check it out. Went over made the appointment for the courtesy service & after asked about the receipt for the transmission oil flush & the warranty & he explained regular maintenance isnt covered by warranty. Shortly after leaving Sloane calls saying he no longer needs to bring the car from Piazza to Sloane & that Piazza will do the work & Sloane will send them a check. Shortly after that phone call Mike Piazza called & said Sloane reached out to them said to start the work & Sloane will send them, Piazza, a check for $300. Piazza asked about the rest, almost $3000, & Sloane said that’s the customers responsibility. Piazza didn't feel that was right & called to let us know them know. Nobody at Sloane spoke to us about a price or check because the torque converter was being done out of courtesy. However they TRIED to sneakily go behind their customers back, have a ton of work done & stiff us with the bill, gratefully Mike Piazza Honda didnt allow it. We denied the $300 check that was not at all what we agreed to, we're paying Mike Piazza Honda out of pocket & taking Sloane Honda to court. THIS WAS DONE BY ALL 3 MANAGERS at Sloane Honda Brett Younger, Gene Drak & Tom Hyndman. BE VERY CAUTIOUS More

Warning they will scratch your Yamaha in Service. Look out for the little boy who vandelises your property.The Owner Mr Sloan cared less about Vandelism on his property which has cameras everywhere. Look out for the little boy who vandelises your property.The Owner Mr Sloan cared less about Vandelism on his property which has cameras everywhere. More