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Skyline Ford - Service Center

Salem, OR

4.3
1,260 Reviews
Call Service Center (503) 581-2411

1,260 Reviews of Skyline Ford - Service Center

Sort by
December 15, 2023

Great service Great service, fixed my car and got me back on the road Would recommend More

by bfulton08
Recommend Dealer
Yes
Employees Worked With
Kim
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Dec 28, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 15, 2023

Excellent service- good communication I appreciate the complete job being done in a timely manner More

by Bgbaker62
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Lawson
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Dec 28, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 14, 2023

Superb. Consistent. Thorough. Informative We can always depend on Vince and the dealership and its staff. More

by mikeverdun91
Recommend Dealer
Yes
Employees Worked With
Vince
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Dec 28, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 14, 2023

Easy appointment scheduling. Easy check in. Short wait till done. Oil change 30 minutes start to finish. Courtesy More

by stevenwdy4
Recommend Dealer
Yes
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Dec 28, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 14, 2023

Was given estimate for job ordered the job scheduled asap picked up car and rhe cost or bill was 1000 more dollars than estimate More

by Rhohnbaum
Recommend Dealer
No
Employees Worked With
Brian Fulton body shop manager
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Dec 21, 2023 -

Skyline Ford responded

Thank you for sharing your feedback regarding the discrepancy between the estimate and the final bill for your service. We aim to provide transparent and accurate pricing to our customers, and we regret any confusion or inconvenience this situation may have caused.

Jan 12, 2024 -

Rhohnbaum responded

I expect to be made whole from your error and I expect a check of no less than $1,000 within 30 days.

December 13, 2023

Fast, courteous, knew exactly what service was due. There's a nice coffee machine in the lobby More

by michelledeister
Recommend Dealer
Yes
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Dec 28, 2023 -

Skyline Ford responded

The coffee is top-notch! Thank you for choosing Skyline Ford!

December 12, 2023

Very happy with the awesome service I get when I bring my car in to be worked on. More

by flnkar12
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Lawson
Report | Print
Dec 28, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 10, 2023

Prompt and courteous service I would go there again any time I need my truck serviced More

by Chasley51
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Lawson
Report | Print
Dec 28, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 09, 2023

Ben ignored me. Zero communication about issues. Truck has to be taken to competitor dealership now because repairs were not completed. More

by Tylergfunk
Recommend Dealer
No
Employees Worked With
Ben
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Dec 21, 2023 -

Skyline Ford responded

We're genuinely sorry to hear about your experience with a lack of communication and the unresolved issues with your truck. It's our goal to provide attentive service and effective repairs. We'd like to hear more from you regarding your visit. Send an email to jima@skylineforddirect.com when you can or give us a call.

December 08, 2023

Horrible. Poor customer service. Horrible communication. Horrible quality of work. Just not good. Bad bad More

by zanhagedorn
Recommend Dealer
No
Employees Worked With
Good question
Report | Print
Dec 21, 2023 -

Skyline Ford responded

We're genuinely sorry to hear about your experience with a lack of communication and the unresolved issues. It's our goal to provide attentive service and effective repairs. We'd like to hear more from you regarding your visit. Send an email to jima@skylineforddirect.com when you can or give us a call.

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