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Skyline Ford - Service Center

Salem, OR

4.3
1,260 Reviews

1,260 Reviews of Skyline Ford - Service Center

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December 28, 2023

Job well done. That is all. Keep up the good work and I will come back. More

by Johnboy
Recommend Dealer
Yes
Dec 28, 2023 -

Skyline Ford responded

We'll get that 5th star on the next visit! Thank you for choosing Skyline Ford!

December 28, 2023

Okay ? ? More the same thing about the way I feel about the fact you are OK More

by willallenwoods
Recommend Dealer
Yes
Dec 28, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 26, 2023

Normally good service but had a few issues this time. In for a tire repair and check on overall wear of tires. Sent a text to the number given asking about status after an hour plus of waiting and never More

by MLISAMLOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure —could have been John—but individual who reset and inflated tire after I brought it to the attention of them was very nice.
Dec 28, 2023 -

Skyline Ford responded

Thank for this feedback on your visit. Thank you for choosing Skyline Ford!

December 26, 2023

Poor communication. Said they had it ready, went to pick it up, couldn't drive it home. Car is now making a weird noise from the dash. More

by Mikayla.janelle12
Recommend Dealer
No
Employees Worked With
Ben
Dec 28, 2023 -

Skyline Ford responded

We want to address this and work with you on it. Give us a call or shoot a quick email to jima@skylineforddirect.com.

December 25, 2023

Very understanding and kept me knowledgeable about my vehicle's issues. Kept me updated about the work being done on my vehicle. Very nice and a wonder to work with. More

by forestgirl59
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzales
Dec 28, 2023 -

Skyline Ford responded

We appreciate your kind words. Thank you for choosing Skyline Ford!

December 25, 2023

Great customer service. They always make time to take care of me. Techs seem to love their jobs. More

by sharon
Recommend Dealer
Yes
Employees Worked With
Vince
Dec 28, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 25, 2023

Scheduled for service on Friday, didn't get to truck until Monday, but never notified me they were keeping it, nor apologized for keeping it without notification. Determined battery was low and just cha More

by RYANSCHOLZDVM
Recommend Dealer
No
Employees Worked With
Gavin Lawson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Lawson
Dec 28, 2023 -

Skyline Ford responded

Your feedback is important to us, and we apologize for any inconvenience caused by the delay in servicing your truck and the lack of communication. We understand how vital it is to have a reliable vehicle and the importance of clear and timely updates. We would like to investigate this matter further and find a resolution for the recurring issue with your truck. Please contact Jim Agur at jima@skylineforddirect.com

December 25, 2023

very disappointed some people there are dumb and rude I will not go back there anymore More

by balingsawa
Recommend Dealer
No
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Lawson
Dec 28, 2023 -

Skyline Ford responded

We would love to hear more about your visit. Give us a call or shoot a quick email to jima@skylineforddirect.com.

December 25, 2023

Quick, very friendly and never a issue. I bring all my vehicles here I would go anywhere else. More

by skyford
Recommend Dealer
Yes
Employees Worked With
Mel
December 23, 2023

Intake staff were very pleasant. Service was done quickly I love my Bad Lands Bronco More

by Youngsadventure
Recommend Dealer
Yes
Dec 28, 2023 -

Skyline Ford responded

The Badlands is a great Bronco! Thank you for choosing Skyline Ford!

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