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Skyline Ford - Service Center

Salem, OR

4.3
1,260 Reviews

1,260 Reviews of Skyline Ford - Service Center

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April 16, 2024

Great people. Easy to work with great hot chocolate get it every time i go in More

by LDIXON379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 16, 2024

John and Chad were very helpful when it came to an electrical issue with my truck. They were able to get me in quickly and diagnose the issue. More

by LEO.ANDRESEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Clevenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Skyline Ford responded

We're glad we could help! Thank you for choosing Skyline Ford!

April 16, 2024

Very efficient. Truck service done in less than an hour courteous service advisor Have been very pleased with the service department More

by ELYSE.GRUBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 15, 2024

I don't know if this is normal, but I choose 7am as a drop of time so you could get an early start. I was led to believe that it would be a 1-day job. It wasn't until after noon that you found out what More

by Gomapleleafs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Skyline Ford responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to our dealership. We understand the importance of starting your day early and completing repairs in a timely manner, and we regret that we did not meet your expectations in this regard. Your time is valuable, and we strive to provide efficient service to all of our customers. We are glad to hear that the delivery process went smoothly and that your repaired window is now functioning perfectly. However, we apologize for the oversight in not removing the residual adhesion from the duct tape. We understand that attention to detail is crucial, and we will address this issue with our service team to prevent similar occurrences in the future. Thank you for bringing these concerns to our attention. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

April 13, 2024

Ben did a great job. Skyline was quick diagnosing my issue and got me out the door much sooner than I expected. More

by CParkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 11, 2024

Communication was great and I was updated on the complete process while my pickup was there. More

by aaronwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 11, 2024

Ben was great. Stayed in good communication. But $94 charge to change light bulb? Maybe I missed something. More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford. We are happy to go over your RO with you if something seems amiss.

April 11, 2024

We Will return. They are now my go to Ford dealership for my small trucks and programming updates/upgrades. More

by Lee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 11, 2024

Arturio was very Profesional and also friendly and explained what they did as well as what I still need to do. I like the helpfulness of the empoyees More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 10, 2024

I have purchased and had my service performed at this dealership. They are always professional, top-notch, and I’ve never had a problem. They are very timely, and accommodate my somewhat unusual schedule More

by DANNKLEONARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford Dann!

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