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Skyline Ford - Service Center

Salem, OR

4.4
1,176 Reviews

1,176 Reviews of Skyline Ford - Service Center

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November 30, 2024

Fast, friendly and quality service good prices, friendly people nice clean shop and they did a good job inspecting and recommending future repairs More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Frederickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelley Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Lanz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Campa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Caccamise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dane Caccamise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford! What can we do to earn all 5 stars on your next visit?

November 30, 2024

Clean, organized, friendly, service manager did a few extra things for me, efficient, excellent communication. More

by kikiandersen18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 29, 2024

Excellent customer service and knowledgeable staff. Fast and complete service department. Will return in the future! More

by vbrite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Philips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Skyline Ford responded

We look forward to seeing you again! Thank you for choosing Skyline Ford!

November 28, 2024

They are quick, polite & knowledgeable. Best price in the area & it’s easy to schedule an appointment More

by gialeigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 28, 2024

Excellent service from appts, parts, to service. I only trust Skyline to keep my car in tip top shape More

by W Olsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda in parts and Willie at reception get 5 stars
Dec 03, 2024 -

Skyline Ford responded

We are proud we could earn your trust. Thank you for choosing Skyline Ford!

November 28, 2024

The team at Skyline Keizer were fantastic. Garrett my salesman was incredibly helpful and Sage the manager made the event stress less. This is my second purchase from them. More

by RHG503
Workmanship
Recommend Dealer
Yes
Employees Worked With
Sage Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Lanz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford! 3rd time's a charm!

November 27, 2024

Was quoted the wrong total amount for services, wrong amount of waiting time, and misinformed about requested parts being in stock when I had called several hours before arrival. In short, nothing about More

by Zach Goodman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not see tech I worked with listed or do not recognize
Nov 28, 2024 -

Skyline Ford responded

We sincerely apologize for the frustrating experience you had with us. Clear and accurate communication is essential, and it’s evident we fell short in multiple areas during your visit. We'd love to work with you and get your vehicle back on track. Give us a call or send an email to jima@skylineforddirect.com at your convenience.

November 27, 2024

Skyline Ford is fantastic! They are professional, efficient, and reasonable. I especially appreciate their delivery option as when repairs are necessary it is so wonderful to r More

by liverson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 26, 2024

This entire experience was completely lacking in every way possible. Despite my efforts to involve management, it still fell apart. Poor attitudes. Large gaps in process. No care or concern for the overal More

by pthompso201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Skyline Ford responded

We sincerely apologize for the poor experience you endured and appreciate you taking the time to share your detailed feedback. This feedback will be escalated, as we take these concerns seriously and need to address the issues you've raised with urgency. We are truly sorry for the frustration and disappointment caused. If you’re open to it, we’d welcome the opportunity to discuss this further and make things right. Your experience matters, and we want to rebuild the trust that was lost. Send an email to jima@skylineforddirect.com or give us a call when you're ready.

November 25, 2024

Dealership was quick to get me in, MEl (service advisor) was very informative and very polite. More

by calikenny2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!