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Skyline Ford - Service Center

Salem, OR

4.4
1,183 Reviews

1,183 Reviews of Skyline Ford - Service Center

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August 08, 2024

Gavin was not personable. I left 2 messages for him that were not returned, due to the report card I received. Gavin never expressed anything to me. More

by jpskko5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Skyline Ford responded

Thank you for your feedback regarding your visit. We take communication seriously and we are sorry you didn't receive the 5-star communication we know you expect. We will dial it in and make sure your next visit is worthy of all 5-stars.

August 07, 2024

Nice sales staff. Anytime I’ve had my truck in for service they are friendly and provide military discount. More

by Akrein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 06, 2024

The staff is very knowledgeable and friendly. The waiting area is clean and the chairs are relatively comfortable. There are many places where I could have my oil changed but my choice is Skyline More

by John278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
Sep 25, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 06, 2024

Skyline and its service team are fantastic to work with. I drive an hour and twenty minutes because they are worth it. More

by kelliversteeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 06, 2024

Worst experience ever, would never recommend, xxxx skyline ford body shop. Go somewhere else. The auto body manager needs to be fired. More

by Nick _n_lindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Agur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Skyline Ford responded

We'd love to hear more from you regarding your visit. Please reach out to our Service Manager, John Marr, by email at johnmarr@skylineforddirect.com so we can assist you further and address your concerns.

August 06, 2024

Never use them. I took my truck in for routine maintenance. They didn't rotate the tires, didn't add DEF. Told me my batteries were low. I went out the next day More

by kmurphy.np
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Skyline Ford responded

Thank you for sharing your experience with your recent service visit. We'd love to try and earn back your trust in our service. Please reach out to our Service Manager, John Marr, by email at johnmarr@skylineforddirect.com so we can assist you further and address your concerns.

August 06, 2024

Gavin needs to be more consumer friendly . I have a car with 45k miles and transmission issues which were covered but now have a 800* rental bill next body wants to talk about More

by Syndeesu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Skyline Ford responded

Thank you for bringing this to our attention. We're sorry to hear about your experience and the inconvenience it has caused. Please reach out to our Service Manager, John Marr, by email at johnmarr@skylineforddirect.com so we can assist you further and address your concerns.

August 05, 2024

What a pleasure it was being helped by Mel, great team atmosphere and everyone seemed happy. 👍👍 More

by CHAMBELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford! It was a pleasure to serve you.

July 11, 2024

A bit frustrating- booked an appointment in advance and explained that there was an issue with the TPSM that I wanted fixed. When the appointment arrived, I was told they “didn’t have anyone who could do t More

by fojam12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
July 11, 2024

Took 30 days to figure out what was wrong with the F150 for it to be a corrupted data More

by tammyblank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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