Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,183 Reviews of Skyline Ford - Service Center
Sort by
September 01, 2024
There is a definite lack of communication. The person I was working with went on vacation didn't let me know did not give me an alternate person to deal with I had to call and ask for the mana The person I was working with went on vacation didn't let me know did not give me an alternate person to deal with I had to call and ask for the manager to figure out what was going on with my truck. After a very long wait for parts and having my wires regrounded on the driver side door because the windows were not working it was returned to me with the hood and latched with a dirty razor blade on the floor underneath my gas pedal which I assume they used in some type of work on my truck. And now after we grounding the wires on the driver side to make sure the electric windows work the locks do not work. I've been leaving messages for the manager and for Gavin which have gone unreturned. I will never ever ever come back to this Ford dealership again. I will go to a private mechanic where at least I'll get a better experience and better communication. I was told not to go to this dealership but I did and I should have listened to the people that told me. More
by lemnberri
Verified Customer
August 30, 2024
Originally started 4-22-24 Fan belt noise and tensioner- requested they inspect and replace They charge nearly $200 just to look. Determined the fan belt needed replacing as well as one AC line tensioner- requested they inspect and replace They charge nearly $200 just to look. Determined the fan belt needed replacing as well as one AC lines 7-31-24—same noises Tensioner again bad Discovered the AC compressor needs replacing $1251.58 P&L 2015 Ford Explorer 6cyl – Wilson motors $1500 est Landmark Ford 503-436-6392 – NQ Damerow Ford – 503-644-1131 Service advisor—Arturo Gonzales— When I dropped off the car, I never got a test with updates- generally I do Was determined that the AC Compressor was bad and needed to be replaced. This should have been caught on 4-22-24 Told me they could have the part in house on the 1st and replaced it on the 2nd. I live 20 miles away and told them I could leave the car if they would give me a ride home. Was told that this was outside the drop off range. i. What is interesting is that they offered a woman a ride home that was the same distance the morning of the 29th. I know this because I was in the drop off van when the driver was told to drop me off and take a woman to Silverton, and that Arturo approved it ii. When I confronted Arturo with this he said “Did I?” and walked away. As a result, I was required to drive my SUV back home and bring it back the next day. iii. I was called later in the day by Arturo asking if there were any parts inside the vehicle. There was an air filter that was not supposed to be in the vehicle. More
by Cary-n-lee
Employees Worked With
August 30, 2024
Great place to get servce f or our vehicles. Service department is great. People in service department are great Service department is great. People in service department are great More
by norman.pierce1935
August 30, 2024
I always have a amazing experience when I come into the dealership everyone is always so nice and they always go above and beyond for me. dealership everyone is always so nice and they always go above and beyond for me. More
by felishia87
Employees Worked With
August 30, 2024
It was a great experience and I will continue to do all my services at Skyline Fird! my services at Skyline Fird! More
by NICELYDUNNWANGS
Employees Worked With
August 29, 2024
They kept me updated with every task they were working on, how long it would take, and how much it would cost. And they finished ahead of schedule! on, how long it would take, and how much it would cost. And they finished ahead of schedule! More
by nathan.christensen
August 28, 2024
We had a truck with a very unique problem, and the tech was able to find it and repair it in affordable fashion. Definitely appreciate the professional treatment. was able to find it and repair it in affordable fashion. Definitely appreciate the professional treatment. More
by Derek.wanting
