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Skyline Ford - Service Center

Salem, OR

4.4
1,182 Reviews

1,183 Reviews of Skyline Ford - Service Center

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September 09, 2024

We have had good support frim the service and parts departments following our initial giod experience withe new car sales staff. More

by kandkorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 09, 2024

Everyone I spoke to was very straightforward and helpful. The mechanic that came to my house and installed.The backup cameras in my explorers was very professional and did An excellent job. More

by Lonsford1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Skyline Ford responded

We're happy we could assist you with our Ford Mobile Service Team. Thank you for choosing Skyline Ford!

September 08, 2024

The warranty repair work performed on my truck’s exhaust system and transmission was not done correctly and the next appointment to investigate the new problems was not available for over two months. Now my More

by darin.wilson99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one introduced themselves to me
Sep 19, 2024 -

Skyline Ford responded

We understand the frustration of waiting over two months for a follow-up appointment, especially with a new problem arising. This is far from the level of service we aim to provide, and we are committed to improving the availability of service appointments so issues like this don’t happen in the future. We appreciate your patience and regret that you had to seek assistance from another dealer to address the leaking transmission fluid. If there’s anything more we can do to assist you or resolve the situation, please don’t hesitate to reach out directly. We would appreciate the opportunity to make this right and restore your confidence in us.

September 05, 2024

Smart guys that think out of the box! When the part was not available right away, they got the right guy and had me running that day. More

by EWHOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sterling Wallace
Sep 19, 2024 -

Skyline Ford responded

We like to think outside the box! Thank you for choosing Skyline Ford!

September 05, 2024

The mobile service was a great way of getting my vehicle taken care of without disrupting my day! More

by Cj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Skyline Ford responded

Thank you for choosing our Ford Mobile Service! Thank you for choosing Skyline Ford!

September 04, 2024

Work was done quickly, professionally, and my car was taken care of while in the shop More

by STEPHENNMCKAY1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the employees name
Sep 04, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford! We're glad we could serve you!

September 02, 2024

They were very informative as we went through the repair process and met the promised time frame More

by ssolberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 02, 2024

Efficient and quick. Very professional and courteous. They even came to my home, so very convenient! More

by mrschappy2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 02, 2024

It is always a good experience. Oil changes are good at skyline ford. Just go see. More

by ALLAN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 02, 2024

Skyline gourd’s service department is amazing. They finished service including recall check quickly and I had my car in no time. Such a nice group of people. Would highly recommend. More

by Gobloem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Skyline Ford responded

We're happy to squash your recall issues. Thank you for choosing Skyline Ford! -Skyline Gourd Service Team

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