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Skyline Ford - Service Center

Salem, OR

4.4
1,182 Reviews

1,182 Reviews of Skyline Ford - Service Center

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September 19, 2024

Gavin and the cashier were both prompt, polite and gave great customer service. Thank you. More

by susanm0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 18, 2024

I have used this dealership for service and have also bought several cars. They have always treated me very well. I have also used the body shop. Excellent work! More

by ANNETTESLAKESIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando, Michael Williams
Sep 19, 2024 -

Skyline Ford responded

Excellent! Thank you for choosing Skyline Ford!

September 16, 2024

Getting a regular oil change is always a pleasant experience. The people are friendly, the waiting room is comfortable, and it usually doesn't take very long. More

by JacquesVB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember who I worked with, but they're all great!
Sep 19, 2024 -

Skyline Ford responded

We're glad we could get your oil changed! Thank you for choosing Skyline Ford!

September 16, 2024

Having to wait 2 weeks just to get a $189 assment is rediculess. Most dealers would have had me in and out by now. I am wondering if it is worth it to deal with Syline any further. More

by jerywatson500hsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Skyline Ford responded

We hear your concerns and we want to make your visit with us worthy of all 5 stars. Give us a call when you can or shoot an email to jima@skylineforddirect.com so we can work on this with you.

September 16, 2024

The work done was good and the mechanic that explained about what was done was a nice person. The folks who check you in, behind the glass doors seemed like they were hesitant to help. I got out of my car More

by sr.iirie33
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Skyline Ford responded

Thank you for taking the time to share your experience with us. We're glad to hear that you were satisfied with the work done by our mechanic and appreciated the explanation of the service. However, we're truly sorry that the rest of your visit didn't meet the level of customer service you deserve. Regarding the scheduling issue, we apologize for any confusion or inconvenience caused. We are looking into the concerns you raised about the appointment system and will make adjustments to prevent this from happening again. Your business is important to us, and we appreciate the opportunity to improve. Please feel free to reach out to us directly if you'd like to discuss this further. We hope to have the chance to make your next experience a more positive one.

September 14, 2024

Great customer service. Mel in service is superior! The dealership cares about the customers. Sales is fantastic too, Wally is the absolute best! More

by daletina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sage Bass
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dan "Wally" Waldron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clevenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts lady was good
Sep 19, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford! We are glad to serve you in your sales and service needs.

September 14, 2024

He was very informative and knowledgeable, I really appreciated his help and willingness to help. More

by RICK.FRIESEN34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 13, 2024

I have serviced my vehicles at Skyline Ford for many years. I have always received the utmost care and quality servicing for my Ford Expedition, now with 258,000 miles and still going strong! More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sterling Wallace
Sep 19, 2024 -

Skyline Ford responded

Here's to another 258,000 miles. Thank you for choosing Skyline Ford!

September 13, 2024

Close to my home. Near my home. Really close to my home. Near my home More

by brooklynsyankee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have no clue as to anyone’s name.
Sep 19, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford! We'll get those last two stars next time!

September 09, 2024

We have had good support frim the service and parts departments following our initial giod experience withe new car sales staff. More

by kandkorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

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