Skyline Ford - Service Center

friendly staff! I came in because my grandma hit a deer in her Fusion and cracked the headlight lense. Bob was very helpful and very polite. He said the part would be I came in because my grandma hit a deer in her Fusion and cracked the headlight lense. Bob was very helpful and very polite. He said the part would be in the next day and he followed through with his word. More

Pleasant and helpful. I came in to purchase an additional Remote for my Ford Focus. Bob was pleasant, helpful, and helped me save $5.00 on my purchase. I would be happy I came in to purchase an additional Remote for my Ford Focus. Bob was pleasant, helpful, and helped me save $5.00 on my purchase. I would be happy to deal with him again. More

Great Service! Great service from Bob in the Parts Dept. I needed to replace a mirror on my daughters car ASAP. They didn't have the part in stock but Bob stated he Great service from Bob in the Parts Dept. I needed to replace a mirror on my daughters car ASAP. They didn't have the part in stock but Bob stated he would have it first thing the next day. Sure enough I received a call by 10 am that the part arrived. They also offered to install it right then and was very happy with making the decision go to Skyline Ford. Thank you Bob! John M More

parts department while waiting for the service department I noticed a touch-up paint display at the parts department counter. Bob was very helpful in helping select th while waiting for the service department I noticed a touch-up paint display at the parts department counter. Bob was very helpful in helping select the correct color which needed to be ordered. The order was placed at about 5 p.m. The very next morning Bob called to let me know my order had arrived. Now that is truly amazing service! More

Quiklane excels My air conditioning went out on my car while driving in 100 degree heat on 6/26, and on 6/27, thanks to a word from Jim Donofrio, I was at Quiklane in My air conditioning went out on my car while driving in 100 degree heat on 6/26, and on 6/27, thanks to a word from Jim Donofrio, I was at Quiklane in Keizer that morning. Super experience, especially from the manager, JP, who made the situation hassle-free. Kudos to all involved. More

First expirence Have a clicking noise in my f-150 and took it to les scwabs and they told me it was a vacuum leak . So I have it towed to skyline ford on commercial s Have a clicking noise in my f-150 and took it to les scwabs and they told me it was a vacuum leak . So I have it towed to skyline ford on commercial st (Salem,Oregon ) and it's there for 2 days and I have to call them for them to tell me they don't know what's wrong with it and there gonna keep it another night . More

sold me the wrong atf I asked for a 2012 f150 transmission fluid and he sold me mercon v. the owners manual says Mercon lv. owners manual says not to use Mercon v. I asked for a 2012 f150 transmission fluid and he sold me mercon v. the owners manual says Mercon lv. owners manual says not to use Mercon v. More

Most integrety and commitment to customer I have seen I recently bought a used truck at the Keizer store. It had low miles and I took a gamble, by not buying a warranty, to keep payment lower so we could I recently bought a used truck at the Keizer store. It had low miles and I took a gamble, by not buying a warranty, to keep payment lower so we could afford a travel trailer as well. the same week that I bought the truck the transmission went out.. we were devastated. I took it to a shop and it ended up costing almost 3000 dollars to fix. I worked with Leon who had BJ's blessing and they covered nearly all the cost of the repair. Believe me when I say I will never go to any other auto dealer. Skyline ford is truly a step above the rest of the dealerships in the valley. Thank you for your commitment to your customers Skyline.. More

I wrote a review yesterday about the bad experience I had with the service department at skyline ford. I was pleasantly surprised when Dan "Wally" called me this morning and express his sincere concern about with the service department at skyline ford. I was pleasantly surprised when Dan "Wally" called me this morning and express his sincere concern about making things right for me. The sales department at skyline made up for my bad experience yesterday and reimbursed me for what I had to pay for technician's time. I appreciate them reaching to me and making it right! I got reimbursed for what I paid servicing the key of my 2013 ford focus less than 24 hours later! I will definitely buy my future cars from skyline Ford, the people at the sales department and management made things right! Thank you for recognizing when a mistake has been made and for listening to my concerns! If you buy a car, go to Wally! I highly recommend him! I definitely see an Escape in the future, and Wally will be our salesman. More

Incapable of solving technical issues. They would rather sell you parts instead of solving your problem. Also their costs are 25% higher then other nearby Ford dealerships. sell you parts instead of solving your problem. Also their costs are 25% higher then other nearby Ford dealerships. More